JAMES JOSEPH ASSOCIATES Salary
KEMP HOUSE 150-162 CITY ROAD CITY OF LONDON EC1V 2NX UNITED KINGDOM
TIN: 09899964
JAMES JOSEPH ASSOCIATES Premium profile inactive Premium profile inactive
Earnings on positions in JAMES JOSEPH ASSOCIATES
JAMES JOSEPH ASSOCIATES is looking for employees for positions:
manager
Trade
- customer Service
- Customer Service
Responsibility
- define KPI’s processes, functionality, team management, and own personal book of business
- responsible for providing exceptional experiences to our clients to ensure they optimise value and adoption of product suites
- manage and train a team of Client Success Managers
- deploying and enabling operational use and strategic partnering to identify new opportunities for the customer to expand into
- owning customer relationships, which includes increasing adoption, ensuring retention, driving growth and client satisfaction
- in line with the Global Head of Service Delivery, strategically lead the vision and implementation of Client Success across the product portfolio
- working with clients to establish goals and KPIs
- the internal advocate for clients, collaborating closely with Client Services, Client Onboarding, Key Account Directors and Product to achieve required outcomes
Requirements
- experienced in successfully building and leading Client Success functions
- exposure and awareness capital markets trade processing and lifecycle is beneficial, but not essential
- clear passion for delivering excellent client experience
- 5+ years’ experience delivering Client Success within SaaS industries
Earnings on positions in JAMES JOSEPH ASSOCIATES
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
8166 £