JACKSON SIMS RECRUITMENT

Responsibility

• to carryout development inspections as necessary to ensure responsibilities are met
• read and interpret leases to ensure that the portfolio is managed in accordance with the provisions of the lease
• ensuring all helpdesk tickets are responded to within SOP timeframes without exception
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• assist in the management of properties within a designated property portfolio
• manage the priority of reactive maintenance ensuring tasks are assigned to engineers in the appropriate time frame / SLAs
• react to and address maintenance reports received from Freeholders, Leaseholders, Management Companies and, where applicable, tenants
• work with and build positive relationships customer formed groups such as RA’s, RMC’s, RTM etc
• effectively and efficiently manage the diaries and job allocation for engineers
• to report to each client on a regular basis regarding the ongoing management of the development
• attending meetings with customers and clients as required
• title: Receptionist
• to understand that you are a key representative of the company and always maintain a positive and productive relationship with tenants
• respond to general enquiries from Freeholders, Leaseholders, Management Companies and, where applicable, Tenants, in a timely and professional manner
• ensuring development management strategies are produced, met and reviewed on a regular basis
• in conducting check-outs liaise with all parties to negotiate a speedy and satisfactory conclusion
• hours: Monday – Friday 9am – 5:30pm
• overseeing, managing and taking ownership of reactive maintenance through the helpdesk. Escalating issues and taking advice from the Property Manager as appropriate

Requirements

• property Management
• property Maintenance
• lettings
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• buildings
• reactive
• facilities Management
• chartered Surveyors
• blocks
• real Estate
• mobilisation
• site Visits
• site Inspections
• surveyor
• property Managers
• educated to ‘A’ Level standards or equivalent
• proficient IT user, able to use MS packages as well as a range of internal systems
• GCSE grades A-C in English
• thrives in a fast paced, fluid environment
• worked in lettings property management
• A minimum of 1 to 2 years' experience in all aspects of Residential Block Management
• associate level IRPM essential
• strong communication skills, verbal and written
• experience of working in a similar role is essential
•  Experience in property management
• relevant industry qualifications
• property/block management experience
• worked in block or lettings property management
• previous property management experience
• A commitment to work towards IRPM qualifications is essential
• excellence in terms of maintaining confidentiality
• knowledge of the property industry
• good numeracy skills as you will be managing budgets, reviewing quotes, organising Year End accounts etc
•  Strong interpersonal skills
• must have at least 3yrs experience in the residential property management sector
• customer service qualifications desirable
• worked in block property management
•  Educated to A-level standard or qualified by experience
• previous experience working with all generalist Microsoft packages
• A professional manner and excellent customer service skills at all times
• knowledge and understanding of the lettings procedures
• strong grasp of IT
• A proven track record in customer services
• good knowledge of budgets
•  Driving license
• strong Health & Safety knowledge
•  Ability to multitask and prioritise
• excellent knowledge of budgets
• strong administrative, computer and organisational skills
• A proven track record in Residential property lettings and property management
• exceptional service standards and communications essential
• must have intermediate computer skills in Microsoft packages
• experience of serving section 20 notices
•  MARLA desirable
•  Enhanced negotiation abilities

Benefits

• company car
• mobile phone
• laptop

Earnings for position property manager

Responsibility

• we are looking for a Senior Portfolio Manager to help the team manage a portfolio of Freehold/long leasehold residential block properties
• we are looking for a Senior Portfolio Manager to help the team manage a portfolio of
• freehold/long leasehold residential block properties, predominantly in Brighton, Hove and further afield
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• to Manage a residential portfolio
• to carryout development inspections as necessary to ensure responsibilities are met
• deliver property management service in accordance with the management contract, the block lease and RICS codes of practice
• manage the day-to-day requirements of properties within a designated property portfolio of up 1500 units
• assisting Portfolio Managers on a daily basis
• liaise with contractors to instigate soft services within each development
• primary responsibility for the delivery of a quality property management service to a portfolio of residential buildings
• ensuring compliance with quality standards and company policies
• arrange contracts for maintenance equipment and oversee work
• additional out-of-hours work from time to time
• drafting letters to residents/leaseholders to advise of works, complaints, issues at the development
• undertake client care and liaison
• dealing with correspondence letters, e-mails and voicemails. Meeting residents and client’s expectations through exceptional customer service
• to manage an assigned portfolio of residential blocks
• react to and address maintenance reports received from Freeholders, Leaseholders, Management companies and, where applicable, tenants
• drawing up and running Service Charge Reminders and Ground Rent Reminders
• ensure compliance with Health & Safety Regulations and maintain accurate records of Risk Assessments, their dates and planned frequency for re-inspection
• manage Caretakers/Concierges & Cleaning Operatives
• work in conjunction with the Head of Property Management, Operations Manager
• undertaking site inspections and reporting in compliance with each block’s Management Agreement
• work with and build positive relationships customer formed groups such as RA’s, RMC’s, RTM etc
• conduct regular site visits and inspections, ensuring high maintenance standards
• liaising with internal maintenance division. Co-ordinate and make appointments throughout the day for maintenance tasks by prioritising high risk tasks
• we are looking for a property manager to help the team manage a portfolio of Freehold/long leasehold residential block properties, predominantly in Brighton, Hove and further afield
• manage a pool of authorised contractors to address all aspects of ongoing building maintenance for each property within the portfolio
• merging letters / Service Charge / Ground Rent demands
• implement and monitor Health & Safety at Work regulations
• surveying Team and Accounts Department to deliver a seamless service
• to report to each client on a regular basis regarding the ongoing management of the development
• you will be the integral leader of a team, reporting to the Director of Block Management with line manager responsibility for PM and Asst PM and helping us to provide outstanding customer service
• you will be an integral part of the team, reporting to the Director of Block Management and helping us to provide outstanding customer service
• managing enquiries & corresponding with stakeholders; by phone, by email and in writing
• create, approve and operate an annual service charge budget for each property within the portfolio
• printing out letters and send out via email and post
• ensure that Management Agreements are in place for all clients and developments
• assist in the forming of Management Company Committees
• be open to opportunities and commercially proactive in new business acquisition
• to proactively plan the scheduling of major cyclical & other section 20 works on your portfolio
• devising and implementing health and safety/ risk strategy for the managed portfolio to ensure risks are mitigated
• raising works orders and liaison with contractors to complete actions

Requirements

• portfolio Management
• fire
• maintenance
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• budgets
• leasehold
• property Management
• property
• risk Assessment
• site Visits
• an uncompromising desire to achieve first class, customer-centric service delivery, with a detailed understanding of how to deliver it
• A good standard of general education is essential
• safety Regulations
• fully accepting of accountability and comfortable with the demands of the job
• associate level IRPM or higher and a willingness to progress
• foundation IRPM or higher and a willingness to progress
• foundation IRPM or higher
• 2 Years’ or more experience in residential or commercial property management
• educated to ‘A’ Level standards or equivalent
• A real focus on detail and the ability to deliver innovative solutions
• min 5 years’ experience in Block management
• min 3 years’ experience in Block management
• ability to manage own workload with minimal supervision
• minimum of 5 years of experience with an established Property Management provider or a similar role in the high-end service sector
• commercially aware with strong profit orientation
• minimum of 2 years of experience with an established Property Management provider or a similar role in the high-end service sector
• ability to prioritise workload and work under pressure
• minimum of 3 years block management experience
• ability to keep to dates and times
• ideally Associate level IRPM essential
• good understand and knowledge of service charge budgets and section 20 processes
• previous experience of delivering services to a very high level of quality in a customer facing environment
• exceptional ability to develop and maintain customer relationships
• excellent numeracy and communication skills – written, and verbal, presentation of information
• A or M IRPM
• ideally IRPM or keen to work towards this
• develop robust client relationships, understanding their expectations and ensuring that services are organised to meet those expectations
• ability to learn new skills through internal and external training
• relevant industry qualifications
• worked in block or lettings property management
• proven Operational Management experience, including on complex schemes and contracts
• take ownership of the customer experience through visible and accessible property management services with personal intervention
• to provide appropriate reporting and communication, including meetings, in line with client requirements and expectations
• strong problem-solving skills
• A driven and hungry individual who demonstrates strong leadership qualities and a passion for property management
• proactive Approach to problem solving
• customer service qualifications desirable
• must have at least 3yrs experience in the residential property management sector
• full UK driving licence

Benefits

• company car

Earnings for position block property manager

Responsibility

• shift will be Monday to Saturday, 3pm-7pm
• jackson Sims Recruitment are currently seeking Concierge staff to cover shifts at luxury residential buildings based in Ashford, Kent
• jackson Sims Recruitment are currently seeking Christmas temporary Concierge staff to cover shifts at luxury residential buildings across London
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• jackson Sims Recruitment are currently seeking Concierge staff to cover shifts at luxury residential buildings based in the City of London
• jackson Sims Recruitment are currently seeking temporary Concierge staff to cover shifts at luxury residential buildings across London
• your main objective is to welcome visitors, residents and contractors to the building and assist in any way you can
• the Line Management of 24 hour concierge and site staff team
• shift working hours will be between 8 - 12 hours, and will be a day time role
• shift working hours will be 12 hours, and this will be a 4 on, 4 off, day time role
• meeting and greeting residents and visitors and providing a high level of customer service at all times
• providing a high level of customer service at all times to residents, guests and external contractors
• arrangement of Concierge rotas
• leading the Concierge team
• liaising with and supervising contractors undertaking works on-site
• the hire of temporary staff for planned and emergency bookings
• undertaking building patrols to ensure the security of the building
• undertaking building patrols to ensure the security of the building and to report any maintenance problems to the Property Manager
• conduct monthly meetings with the team
• our client is currently looking for a Night Concierge to join the team at a luxury residential building
• undertaking building patrols to ensure the security of the building and to report any maintenance problems to the Manager
• our client is currently looking for a Night Concierge to join the team at a luxury residential building in King's Cross. Shift pattern is 4 on, 4 off, working 12 hour shifts
• jackson Sims Recruitment are currently seeking Part Time Concierge staff to work for a luxury residential building based in the Westminster area
• our client is currently looking for an experienced Residential Concierge to join the team at a residential development based in Fulham. Shift pattern is 4 on, 4 off, working from 7am-7pm
• assisting residents with day to day queries
• to be alert and challenge visitors to the block who are unknown or who appear to require assistance
• assisting residents with queries
• supervise the concierge reception and ensure the desk is clear and tidy
• managing and distributing keys, post and parcels
• arrange general and bespoke training
• answering the telephone, logging all messages and dealing with general enquiries
• jackson Sims Recruitment are currently seeking a full time Residential Night Concierge for a permanent position at a luxury residential estate in Wembley, Greater London
• jackson Sims Recruitment are currently seeking a full time Residential Day Concierge for a permanent position at a luxury residential development in the City of London
• jackson Sims Recruitment are currently seeking a full time Residential Day Concierge for a permanent position at a luxury residential development in South East London
• jackson Sims Recruitment are currently seeking a full time Residential Night Concierge for a permanent position at a luxury residential development in Twickenham
• jackson Sims Recruitment are currently seeking a full time Residential Night Concierge for a permanent position at a luxury residential development in Southeast London
• jackson Sims Recruitment are currently seeking a full time Residential Night Concierge for a permanent position at a luxury residential estate in Southeast London
• customer Service – greet residents/visitors, answer telephone calls in a customised and professional manner
• customer Service - greet residents/visitors, answer telephone calls in a customised and professional manner
• jackson Sims Recruitment are currently seeking a full time Residential Day Concierge for a permanent position at a luxury residential development in Croydon
• position: Night Concierge
• position: Day Concierge
• you will be responsible for the day to day smooth running of the reception area as well as all communal areas of the building
• recording any incidents that occur and responding to requests quickly and effectively
• to oversee tradesmen and contractors while they are on site, with particular regard to security
• you will be responsible for the day to day security needs of the residential building as well as all communal areas of the building
• review the Daily Record of information as a matter of priority upon commencement of shifts
• shifts will vary depending on our clients requirements but typical working hours will be between 8 - 12 hours, with day and night shifts available
• location: North London
• location: Fulham
• you must ensure that the building is a pleasant environment for residents and visitors as well as a pleasant work environment for yourself
• issuing building fobs and parking permits
• discuss the reported DOR incidents and actions with the Development Manager
• you should look presentable and welcoming at all times and be polite and courteous towards anybody coming in and out of the building
• shift Pattern: 4 on, 4 off - 12 hour shifts
• ensuring that the security measures at the property are maintained to a high standard at all times, examples include keeping a record of contractors/tradesmen working on site , logging any keys issued, monitoring security camera’s while on reception duty etc
• produce and update the bespoke Concierge Handbook
• respond to emails and all communication in a timely manner and escalate to the Manager if required
• to be attentive to residents and visitors, this includes opening doors, carrying all parcels, suitcases and dealing with resident’s enquiries
• to carry out basic DIY as and when necessary, this may include changing a light bulb or fuse
• regular review of correspondence from concierge staff to ascertain professionalism and high standard of communication to all key stakeholders
• to carry out as necessary the daytime cleaning of the entrance hall, including entrance doors, lift and common parts. In addition to keep the outside path and road area tidy
• to move furniture when and if required
• key tagging and logging on system, residents keys returned to the correct hooks in the cabinet and register signed
• location: Central London
• to assist the Management in the maintenance of records and the general administration of the block. This includes taking meter readings, noting maintenance problems, recording vacant flats etc
• to report to the Building Manager any health and safety concerns

Requirements

• concierge Services
• customer Service
• property Management
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• residential Services
• security
• extremely well-presented
• polite and well-mannered
• diplomatic and discreet
• proactive and enthusiastic
• security minded
• A strong problem solver
• customer orientated
• A good communicator
• customer Service: 1 year
• residential Concierge: 1 year
• residential Concierge: 2 years
• luxury residential concierge: 2 years
• residential concierge: 2 years
• concierge: 2 years
• residential Concierge: 3 years
• customer service: 2 years

Trade

• hospitality & Tourism
• Hospitality & Tourism

Earnings for position concierge

Responsibility

• supervision of all service contractors, ensuring that the communal areas and equipment are maintained to a high standard
• management of lettings processes to achieve maximum occupancy in accordance with the company’s financial objectives
• monitor attendance of equipment maintenance contractors
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• agree action regarding any concerns with Managing Agent and client/clients representatives
• supervision of caretaker /general maintenance staff, as appropriate
• management of all building PPM schedules including associated works in conjunction with the head office property management team
• monitoring of any additional littering problems caused by commercial customers and working with the units to address and eradicate the problems
• maintain and develop excellent relations with our customers and partner Universities and their representatives
• attend to minor matters affecting the appearance of the development between service contractors’ visits e.g. litter picking, localised cleaning requirements
• monitoring and reporting/recording energy usage for apartments via dedicated system
• up to date knowledge of best practice in building and letting processes and a strong knowledge of Scottish Legislation in relation to PRTs
• produce a high standard of reports, ensuring all the required information is delivered in a timely manner, is accurate and in the required format
• carry out minor repairs, bulb changes etc, or otherwise arrange contractors to carry out repairs in liaison with Managing Agents
• daily inspection of the common parts to identify repair requirements, health and safety risks and ensure service standards are being maintained. Immediately report health and safety risks to Managing Agent
• carry out programme of equipment testing e.g. fire alarms, electronic barriers, etc., as agreed with Managing Agent
• to recruit, train, manage and develop the city teams to ensure that they perform their duties to the required standards and follow company procedures
• managing refuse collection arrangements transferring refuse containers to the refuse collection points on the day of collection and arranging access for the Local Authority
• to lead by example by providing a high standard of customer service to all internal and external stakeholders, communicating with external agencies where necessary
• manage PPM on site and work closely with Block Management to assist with block related tasks
• ensure the resident move in and move out process is seamless to include property and right to rent checks
• assist Resident Service Manager with weekly and monthly operations reports
• support the RSM in the delivery of the customer service strategy and service to agreed standards
• handle day to day enquires from residents and complaints escalating where required
• maintain inspection, incident and other records as required by Managing Agent
• support Regional GM with reporting, collation of cluster information and review of RSM reports
• other duties reasonably requested by Managing Agent to facilitate the good management of the development
• analyse statistics and/or other data to determine the level of customer service the Resident Services Team are delivering and identify where improvements can be made and implement such
• develop and implement feedback or complaints procedures for customers to use
• oversee contractors and inspect completed jobs on site

Requirements

• customer Service
• building Management
• budget Management
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• flexible Approach
• health Safety
• operations Management
• property Maintenance
• residential Services
• team Management
• property Management
• site Operations
• staff Management
• student Accommodation
• team Leadership
• team Mentoring
• tenancy Management
• ideally have Retail, Hospitality or PBSA experience but transferable skills are minimum
• previous management and leadership experience in a complex residential property management role is essential
• A visible leader able to lead, motivate and drive a sense of team
• good technical knowledge and previous experience of residential property repair and construction
• knowledge of Landlord and Tenants Act and Housing / Rents Acts Legislation
• previous experience working in organisations providing property management is essential
• this role supports a busy and fast-moving business; therefore, you will need to work well within this type of environment
• able to create a culture of personal development and ownership of our customers experience and service delivery
• demonstrable understanding of H&S requirements on site
• previous demonstrable experience of effectively managing a successful team, with strong management skills
• the ideal person will demonstrate a supportive and innovative approach
• KPI & results driven with previous experience of budgeting & rotas
• continually strives to improve knowledge, skills and abilities to produce the best results
• able to deal with ambiguity and stabilise teams
• passionate about service delivery and works with a can-do attitude
• qualifications in property or customer service would be advantageous
• maintain regular dialogue with the client to ensure their expectations are being met
• experience of dealing with grievances, sickness management and performance management
• ability to work to and achieve tight deadlines with excellent organisational skills
• previous experience of working towards and achieving targets
• A good communicator with strong interpersonal skills, including the ability to listen
• able to demonstrate previous multi-site experience
• exceptional interpersonal skills
• well-groomed and professional appearance
• we are looking for an individual with Property Management experience who can apply their knowledge to this role to assist the Portfolio Manager to develop and guide the team to achieve their goals
• positive attitude and ability to work with little supervision
• able to deal with high pressure situations and drive change from within whilst championing our Core Values and being a role model to the team
• to effectively help manage, alongside the Portfolio Manager, the delivery of all property management services within the business area for London Clients
• passionate about customer service
• you will be responsible for carrying out site inspections to ensure properties are maintained at a high level, your role will require you to manage the repairs and maintenance issues reported to the team and ensure they are resolved in timely manner
• ability to build relationships and work collectively with colleagues
• you will assist with the management of operational and financial performance of a residential property portfolio through maximising lettings & rent collection, minimising voids and managing expenditure
• experience of managing multiple property schemes
• you will demonstrate a high level of written and oral communication skills, which will allow you to communicate effectively with our senior stakeholders
• demonstrable ability to think creatively and embrace new challenges daily
• you will hold a level 3 in Lettings and Management or equivalent, this will provide you will the knowledge to be successful within this role

Earnings for position manager

Responsibility

• to Manage a residential portfolio
• support administration requirements for the team
• provide excellent customer service to both landlords and tenants alike
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• liaise with contractors to instigate soft services within each development
• upkeep and maintenance of databases/systems
• arrange tenancy agreements, payments, contract signing, deposit registration and any other associated paperwork
• arrange contracts for maintenance equipment and oversee work
• work with the site teams to arrange repairs and maintenance as required
• manage Caretakers/Concierges & Cleaning Operatives
• maintain high occupancy rates in buildings alongside the on-site teams
• implement and monitor Health & Safety at Work regulations
• be the first point of contact for new investors/owners
• assist in the forming of Management Company Committees
• leaseholder correspondence
• be resilient with a can do and positive attitude
• arrange and chair Resident/Committee/Director and Annual General Meetings
• circulate information to residents concerning management issues
• responsible for the day to day management of a large portfolio of both student and residential properties in a variety of areas
• attend client meetings, some evening work, and taking minutes where necessary
• meet with Committee members and attend AGM’s out of hours
• create and manage detailed budgets for each development
• undertake regular site inspections/meetings/surveys in accordance with the contractual obligations
• oversee day to day, contracted and cyclical maintenance
• oversee all financial aspects and authorise invoices for payment
• provide customer services to residents
• S.20 consultations for major works
• deal with Solicitors in the selling and buying of apartments
• to effectively manage the relationship with the customer, this includes but is not restricted to: Responding to customer queries via Telephone, Email and Letters
• preparing service charge budgets
• manage developer clients to encourage New Business opportunities for Trinity
• pursue debtors through solicitors and, if necessary the Courts
• manage expenditure against budget throughout the financial year and produce reports as required
• organise and attend Annual General Meetings, where applicable, for properties within the portfolio, as required
• ensure Health & Safety regulations are adhered to and recommendations implemented
• follow through all instructions issued and ensure completed in time, cost and quality parameters
• attend sites on regular basis to assess contracts in place and performance of contractors
• ensuring development management strategies are produced, met and reviewed on a regular basis
• organise and attend Directors Meetings, where applicable, for properties within the portfolio if applicable
• support the rest of the team/department when necessary
• attending meetings with customers and clients as required
• to ensure all monthly reporting is completed accurately and in a timely manner
• to effectively manage ad-hoc projects as required
• deal with insurance including claims, renewals and enquiries regarding client policies subject to regulations
• ensure year end accounts & annual returns are registered with Companies House on all Sites
• to ensure all works undertaken by contractors are of suitable quality and cost effective
• to support and deputise for the Regional Property Manager when necessary
• create, approve and operate an annual service charge budget for each property within the portfolio
• any other applicable duties as assigned by the Management, with due time and notice given
• ability to produce detailed reports and documentation when required. • Ability to produce, administer and amend service charge budgets
• assist in the management of a portfolio of developments, undertaking site inspections on occasion

Requirements

• budgeting
• inspections
• budgets
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• legislation
• management
• site Visits
• companies House
• property
• leasehold
• property Management
• risk Assessments
• year End Accounts
• 2 Years’ or more experience in residential or commercial property management
• minimum of 2 years experience in a busy property management office
• experience of student lettings
• ability to manage own workload with minimal supervision
• ARLA qualified is a significant advantage
• ability to keep to dates and times
• ability to speak other languages would be desirable but not essential
• ability to learn new skills through internal and external training
• must have at least 3yrs experience in the residential property management sector
• proactive Approach to problem solving
• 2 years’ experience in any sector of the Property Industry in a customer-facing capacity
• A proven track record in customer services
• must have intermediate computer skills in Microsoft packages
• must have negotiation skills
• A proven track record of budgeting and account management
• previous experience of contract management is essential
• knowledge of the residential property management sector
• leasehold Property Enquiries : 1 year
• an understanding of leasehold property legislation
• residential/Block Property Management: 1 year
• approachable nature with a good positive can-do attitude. • Comfortable presenting in front of small groups and answering questions as part of a small team or panel
• previous dealings with Resident Management Company directors
• attention to detail

Earnings for position residential property manager