J. & C. JOEL is looking for employees for positions:
customer service apprentice
Working hours
full-time | Apprenticeship
Requirements
good standard GCSE grades
the successful candidate will undertake an apprenticeship, working towards NVQ Level 2 or 3 in Customer Services
the successful candidate will be outgoing in their approach
the candidate will have a good telephone manner and have good communications skills
the candidate will be organised and able to plan their workload
the successful candidate will have good timekeeping skills
the successful candidate will have ideally had some experience of working in a customer facing environment, supporting customers in their role
the candidate will need to possess strong customer service skills and have a good understanding of what good customer service constitutes
Salary
salary
Education
GCSE or equivalent
Responsibility
to deliver a first-class service to customers
to providing administrative support to the UK sales department
answering incoming calls into the UK Sales department and directing them accordingly
accurately input new business delivery details into the Access system ensuring contact details and addresses for deliveries are correct
accurately collect and record customer information including customer interactions onto the CRM system
to liaise with transport and production to confirm delivery / collection lead time for quality led returns
all sample request to be dealt with in a timely manner by processing the order on the access system
to make outbound calls to clients following up on fabric only pending quotations under £1,000.00 (
sales administrator
Responsibility
based Sowerby Bridge, UK
deal with customer enquiries through email and phone when necessary
support the senior sales team by providing accurate quotations for a diverse range of products and services
ensure CRM is up to date and managed on a daily basis
deliver industry leading customer service by providing consistently responsive and flexible support
reach out to forwarding agents and provide accurate delivery costs for quotes and orders
support sales and project team with any administrative documents
support sales by helping arrange customer order collections
Requirements
enthusiastic approach to new challenges and learning opportunities
A keen eye for detail and diligent approach to administration
an organised approach to day-to-day tasks
reliability and the ability to see a task through to the end
great communicator with colleagues, customers, and supplier
experience of working with CRM
proven track record of understanding a large range of products and services in detail
1+ year experience working with audio visual, events or construction
sales advisor
Working hours
full-time | Permanent
Responsibility
based Sowerby Bridge, UK
deal with customer enquiries through email and phone when necessary
provide consistently accurate quotations for a diverse range of products and services
support the senior sales team by providing accurate quotations for a diverse range of products and services
successfully negotiate and close sales, demonstrating commercial awareness of factors like payment terms
deliver industry leading customer service by providing consistently responsive and flexible support
deliver industry leading customer service remotely by providing consistently responsive and flexible support combined with excellent technical knowledge and relationship building
support sales by helping arrange customer order collections
Salary
salary
Education
A-Level or equivalent
Requirements
enthusiastic approach to new challenges and learning opportunities
A keen eye for detail and diligent approach to administration
an organised approach to day-to-day tasks
reliability and the ability to see a task through to the end
great communicator with colleagues, customers, and supplier
great communicator with colleagues, customers, and suppliers
experience of working with CRM
customer service: 2 years
project engineer
Working hours
apprenticeship
Language
english
Requirements
experience of working in a customer facing role highly desirable
strong organisational skills
punctual, professional, and polite
proven enthusiasm and ability to learn – good GCSE grades as a minimum – as the successful candidate will be working towards NVQ Level 2 in Engineer Operative
Responsibility
communicate with internal and external clients in a clear, professional manner at all times always remembering that you are representing the company
carry out any other necessary ad-hoc duties, as requested by Project Senior Management
liaise with the Senior Project Closure and Evaluation member of the team regarding any on site deliveries as any delivery notes must be passed back to the relevant person
work with the Project Managers and supporting staff to ensure that you have all of the relevant parts lists, health and safety equipment and are aware of the relevant logistics to carry out the required installation to the best of your ability
liaise with the Senior Project Closure and Evaluation member with regards to any `Plant` that you require and advise on when this can be returned
carry out your tasks using the highest levels of health and safety. If you do not feel that you can maintain these levels, then you must inform your project manager before commencing any work
you must ensure that your work time sheets are handed in on time and are filled out correctly. These must clearly show the job, hours worked and contract number
any expenses allocated against a project must be in line with the company expense policy and when making an expense claim must have the relevant contract number allocated and be submitted in a timely manner
estimator
Working hours
full-time | Permanent
Language
english
Salary
salary
Education
bachelor's
Responsibility
respond to requests raised by colleagues via an internal software system
understanding and analysing site reports, technical specification, and drawings
contacting suppliers for technical information and pricing
draft basic sketches/drawings as part of discussions with clients and for tender proposals
meeting with design team and project managers to assess proposed technical solutions and install methodology
meeting with sales team to assess proposed commercial offers
complete costing documents to calculate the value of the estimate
compile detailed proposal documents combining technical and commercial information
Requirements
we are seeking a driven individual, who is keen to learn and develop into a key role within the business
attention to detail – to read and understand a range of technical documents
attention to detail - to read and understand a range of technical documents
confident communicator – to collaborate with colleagues, and negotiate with suppliers on telephone/video calls, email and in person
A knowledge or interest in theatre, shows, or engineering is beneficial
solidWorks: 2 years
autoCAD: 2 years
ideally, we are looking at a recent graduate with a technical degree, or someone with 2-3 years’ experience in a role providing relevant experience
marketing coordinator
Working hours
full-time | Permanent
Language
english
Responsibility
collaborate with other members of our Marketing and Sales teams to imagine creative concepts and deliver from concept to completion
understand our product and services, and the industry we work in, so you can effectively communicate this to our audiences
engage with our audience and correctly formulate messages
create graphics and videos for social media platforms, company website, sales promotions, etc
create digital catalogues, datasheets, brochures, trade show displays to distribute both physically and digitally through various channels
support the creation internal and external presentations
assist with the gathering of stories for both internal and external communications
undertake and present competitor market research
Salary
salary
Requirements
digital marketing: 2 years
adobe Suite: 2 years
warehouse operative
Language
english
Working hours
full-time
temporary
Salary
salary
Education
GCSE or equivalent
Requirements
minimum of two years warehouse experience
full, clean driving license
good customer service skills
previous warehouse experience advantageous
ability to prioritise and work to deadlines
good problem solving and troubleshooting skills
adaptable and flexible approach
fork lift Truck License
Responsibility
despatching customer orders
picking and packing of orders for deliveries
following necessary policies, practices and procedures
keeping stock up to date
stock control, stock takes and cycle counts
preparing overseas shipments
organising same day deliveries
ensuring overnight carriers are away on time to meet their deadlines
administrator
Responsibility
assist the UK Manufacturing Manager & Production Coordinator in completing and maintaining the department skills matrix on a regular basis
ensure all paperwork is delivered into the work room, making sure that any drawings have been added onto CRM, checking all specifications and that all information is relevant and clear for manufacture
create all relevant documentation and reports for the UK Manufacturing Manager to conduct appraisals for the team within the department
remove any over scanning that has been added to any live orders promptly, referring toIT alert and looking into ways of reducing this occurring in the future
any other ad-hoc duties considered reasonable, as requested by the UK Manufacturing Manager
review all orders that have been over the quoted value stated, looking at both the material and labour costs and determining the root cause. Determine if any implementation of new working practices could be introduced to reduce these costs
submit any cost changes to the Account’s team detailing the increase or decrease in cost to an order through materials or labour after an order has been booked in
provide reports to the UK Manufacturing Manager, including the monthly timesheet listings, productivity & efficiencies, and also the breakdown of the productive vs non-productive scanning analysis, allowing Management to give feedback on Manufacturing performances against the KPI’s set in the department
business development
Requirements
NVQ Level 3 or equivalent
full UK Drivers Licence
strong work ethic
sales driven
strong communicator
self-motivated
team player
persistence, patience and the ability to see a task through to the end
Responsibility
to maintain and progress existing relationships
to seek out and nurture new customers and revenue streams
to promote the cross-selling of products and services across the business
to have full responsibility for your own diary
to contact potential new customers by telephone to arrange meetings to prospect for new business
to ensure your movements are planned as much in advance as is possible to ensure productive and cost-effective trips
to gain a clear understanding of customers’ businesses and requirements and to match these to our offering
to provide information to the UK Sales Support team in the agreed format to allow quick and efficient quotations to be produced
logistics manager
Language
english
Working hours
full-time | Permanent
Benefits
company car
Salary
salary
Requirements
higher education qualification
min 5 years in a similar role
experience of people management a must
A proven track record in global freight, trade compliance and customs management
experience of coordinating logistics by air, sea, and land
experience of Letters of Credits
effective communicator
experience of ERP, Access Supply Chain is highly desirable
Education
certificate of Higher Education
Responsibility
lead and develop day to day shipping operations
letter of Credits and bonded warehousing knowledge
ensure up to date knowledge of legislative requirements and associated required communication around any changes
ensure that all orders are sent out in a timely manner
liaise with the Accounts department to release orders awaiting payment
responsibilities for logistics practices and procedures for the UK, Dubai and Vietnam offices, working closely with key stakeholders to ensure that streamlined, reportable practices and procedures are in place
respond to quote requests & bookings from customers
prepare appropriate shipping documents; document information from freight forwarder collections, export license applications, tracking, customs clearance, Inward Processing Relief , Outward Processing Relief record keeping