J. & C. JOEL Salary
CORPORATION MILL, CORPORATION STREET, SOWERBY BRIDGE HALIFAX HX6 2QQ
Phone: +44 1224 112210
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Earnings on positions in J. & C. JOEL
J. & C. JOEL is looking for employees for positions:
customer service apprentice
Working hours
- full-time | Apprenticeship
Requirements
- good standard GCSE grades
- the successful candidate will undertake an apprenticeship, working towards NVQ Level 2 or 3 in Customer Services
- the successful candidate will be outgoing in their approach
- the candidate will have a good telephone manner and have good communications skills
- the candidate will be organised and able to plan their workload
- the successful candidate will have good timekeeping skills
- the successful candidate will have ideally had some experience of working in a customer facing environment, supporting customers in their role
- the candidate will need to possess strong customer service skills and have a good understanding of what good customer service constitutes
Education
- GCSE or equivalent
Responsibility
- to deliver a first-class service to customers
- to providing administrative support to the UK sales department
- answering incoming calls into the UK Sales department and directing them accordingly
- accurately input new business delivery details into the Access system ensuring contact details and addresses for deliveries are correct
- accurately collect and record customer information including customer interactions onto the CRM system
- to liaise with transport and production to confirm delivery / collection lead time for quality led returns
- all sample request to be dealt with in a timely manner by processing the order on the access system
- to make outbound calls to clients following up on fabric only pending quotations under £1,000.00 (