support engineer
4 the last 275 days, recently 2023-09-19
Responsibility
- provide onsite and desk side support services to end users
- troubleshoot PC related problems at the direction of CLIENT or SPOC
- troubleshoot PC related problems at the direction of CLIENT level 2 or SPOC
Show more +11 - complete incidents and requests within SLA in pressurized environment
- ensure tickets are updated on a daily basis
- support meeting room environment and video conferencing
- support printers, scanners and other peripherals
- support mobile devices, such as iPads, iPhones and Android devices
- end-User Data back-up and restoration when required in the course of a service incident
- smart hands support for data center equipment as per required SLA
- as directed by CLIENT Tech support will assist in troubleshooting the data center devices
- import/Export tapes to the tape libraries as advised by CLIENT tech support
- comply with agreed Security and Physical Access instructions provided by the Customer
- comply with agreed Security and Physical Access instructions provided by the client
Requirements
- individual must have good customer facing skills and be well presented
- must have experience of using a Call Logging system
- demonstrates independent and pro-active thinking
Show more +13 - must have good working knowledge of Windows 7/10 and related Office applications
- builds effective relationships both within the team and across the business and Professional Services
- support experience of MACs would be beneficial
- must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
- knowledge of mobile devices, in particular Androids and iPhones
- must be able to work alone and unsupervised, taking the initiative when necessary
- working knowledge of current and Legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components
- must be organized and prioritize work appropriately
- familiarity with Microsoft SCCM
- fully vaccinated Techs
- fully vaccinate dtechs
- ability to replace defective parts, as identified by CLIENT
- excellent hands on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment/cable
Benefits
- laptop
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