INSPIRED GAMING GROUP

Responsibility

• you will help to ensure every customer who comes through our venues leaves happy, providing help and advice whenever you can
• reliability and punctuality are essential, and you will need to be flexible to changing shift patterns
• overview of the Seasonal Arcade Customer Service Assistant role
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• our role is simple; help our holiday makers have the best experience whilst in our venue
• listening to customer issues and resolving problems for them in a polite, helpful and efficient manner
• to ensure the arcade is clean, attractive and well merchandised
• as a seasonal Arcade Customer Service Assistant you will be outgoing, friendly, approachable and confident and have a passion for customer engagement and service
• to ensure the arcade is a safe and welcoming place for holiday makers of all ages
• basic maintenance of the Arcade machines
• assisting in the prize shop by exchanging tickets for prizes
• you will be working as part of a team in a fast paced, fun environment that is open 7 days a week. You will ensure our guests are having an enjoyable time whilst making certain the machines are operational, clean and correctly merchandised
• here at Playnation, we are looking for confident, hardworking and reliable people to join our busy Arcade for the 2023 season
• the ideal candidate would have a can-do attitude, be comfortable speaking with customers, serving in our on-site prize shop, restocking and dealing with machine related issues
• ideally, we are looking for an individual who has a flexible working schedule; you could do mornings, evenings, weekends, bank holidays and school holidays
• support and ensure cash management and collections are managed accurately and in accordance with company procedures
• ensure your supervisor is always satisfied with the standards
• passing on and reporting any relevant information to supervisors and managers
• to follow and report any health and safety hazards that arise

Earnings for position customer service assistant

Responsibility

• field Service Operative/Engineer
• field Service Operative/Engineer £22,741 – £28,000
• field Service Engineer £22,741 – £28,000
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• field Service Engineer £22,741
• 1k probationary bonus and 1k after 1 years’ service
• £1k probationary bonus and £1k after 1 years’ service
• the role includes the repair and maintenance of a variety of equipment located in bingo and casinos venues
• if you enjoy using your own initiative and working as part of a team, we want to hear from you for our Field Service Operative roles
• we’re looking for enthusiastic, flexible, hardworking individuals with the drive to succeed, to become key members in our field workforce, where we welcome applicants of all genders
• the successful applicant will receive a 1k on completion of a 6-month probationary period, a further bonus payment of 1k will be made after 1 years’ service
• the successful applicant will receive a £1000 on completion of a 6-month probationary period, a further bonus payment of £1000 will be made after 1 years’ service
• we offer full product training; a company vehicle that can be used for private use, and a career progression scheme. If you feel you have the right attributes to become part of a well-established company, we would love to hear from you

Benefits

• company car

Earnings for position field service engineer

Responsibility

• field Service Operative/Engineer
• field Service Operative/Engineer £22,741 – £28,000
• field Service Engineer £22,741 – £28,000
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• field Service Engineer £22,741
• 1k probationary bonus and 1k after 1 years’ service
• £1k probationary bonus and £1k after 1 years’ service
• the role includes the repair and maintenance of a variety of equipment located in bingo and casinos venues
• if you enjoy using your own initiative and working as part of a team, we want to hear from you for our Field Service Operative roles
• the successful applicant will receive a 1k on completion of a 6-month probationary period, a further bonus payment of 1k will be made after 1 years’ service
• the successful applicant will receive a £1000 on completion of a 6-month probationary period, a further bonus payment of £1000 will be made after 1 years’ service
• we offer full product training; a company vehicle that can be used for private use, and a career progression scheme. If you feel you have the right attributes to become part of a well-established company, we would love to hear from you

Benefits

• company car

Earnings for position field service engineer

Responsibility

• fully test, clean and repair where necessary all gaming equipment
• ensure all equipment is fully PAT tested and complies with Health and Safety requirements
• configure equipment to customer specification via tablet
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• ensure all machines have latest technical updates fitted
• assist with large deliveries
• prepare machines ready for disposal
• ensure all physical movements of machines are captured on the stock system
• report any equipment issues to Workshop Supervisor
• ensure that work area is kept clean, tidy and free of hazards and that good housekeeping is maintained at all times

Earnings for position workshop engineer

Responsibility

• fully understand the Virtual product range, the various methods of deployment and client requirements
• as a tester you will need a keen eye to spot issues that most wouldn’t see
• creation and housekeeping of Test Plans and Test Cases
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• this is an excellent opportunity for somebody to help us provide the best customer experience to our clients
• ensure that all released software is functionally complete, stable and tested in a timely manner
• we want you to grow your expertise and skills with us
• ensure that products are of the highest quality when released
• hands on the testing , with a good eye for detail
• potential to liaise with 3rd party testing / development teams
• review videos of Virtual events ensuring filenames, graphics, audio, outcomes etc. are accurate
• assisting the QA Manager in defining the best processes and tools to perform QA tasks
• work with the QA Manager to ensure daily organisational activities and deliverables are met
• liaise with 3rd party testing / development teams, particularly for testing end to end comms
• preparing and configuring test environments including recommendation of new hardware and software when necessary
• you will be working closely with a motivated team of Testers, Artists, Software Developers and Project Managers who work together to deliver exceptional software on time
• like to have your say and add valuable input into your work? We want to hear from you
• do you love attention to detail? We do! All our Virtual Sport events are designed to be as life like as possible

Requirements

• degree level education
• ISEB/ISTQB foundation level in Software testing
• technical / Business / Personal skills
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• proficient with test case management software e.g. Quality centre, Enterprise Tester, TestRail
• proficient with bug / issue tracking software e.g. JIRA
• ability to work in high pressure environment on multiple active projects
• strong organisational and time management skills
• self-motivated to be able to work in the office or from home as the business requires
• excellent written and verbal communication skills
• 2+ year’s system testing with experience of working in a fast-paced agile environment
• knowledge of software development life cycle
• 2+ year’s testing in a Windows environment
• team player who can work with a diverse range of team members i.e. artists, developers, project managers
• methodical and able to compartmentalise tasks and follow them through to completion