IN TOUCH

Requirements

• experience answering telephone calls in call handling and customer service role
• answering incoming telephone calls other contact channels
• must be articulate with excellent grammar skills and attention to detail
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• following client specific contact handling processes
• excellent professional telephone manner with good communication skills
• liaising with clients and stakeholders as part of set processes
• must own a computer & USB headset
• dealing with emergency situations and responding quickly with the ability to follow procedures in an efficient and accurate manner
• must have fast & stable internet
• answering calls within an agreed number of rings, transfers calls within the appropriate service level timescales
• understanding and completing all work-related documentation accurately and on time
• work references available
• takes a proactive approach to customer liaison and ensures concerns are dealt with or relayed to line management promptly
• striving to provide the best customer service and experience possible
• EMIS: 1 year

Earnings for position receptionist