IMAGINE CRUISING

Responsibility

• job Title – Copywriter
• position – Full Time - Permanent
• salary - Up to £27,500 per annum DOE
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• based – Royal Wootton Bassett, Swindon, Wiltshire
• reporting to – Studio Manager
• creating copy for new products for print and online communications
• writing copy for press advertising, brochures and email communications
• ensuring all copy reflects the correct tone of voice and house style
• working with colleagues in Marketing and Product teams to identify how copy and marketing communications can be more effective
• acting as the ‘copy expert’ for the team and provide sound advice on best practice
• being flexible and confident enough to tackle additional copywriting projects as and when they are required e.g. press releases, content such as eGuides and blogs, TV scripts, radio advertising, social media, etc

Requirements

• copywriting: 1 year

Earnings for position copywriter

Responsibility

• deal directly with customers either by telephone & electronically
• enjoys working with a broad range of customers and clients and understands customer’s needs, wants and expectations
• set, maintain and exceed customer service standards
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• respond promptly to customer enquiries within agreed timescales
• handle and resolve customer complaints, ensuring right compensation level is offered in a quick and effective manner
• communicate effectively and coordinate with internal departments
• produce accurate administration work to complete any actions taken
• build relationships with suppliers to work together in resolving any customer query
• be proactive in solving the customers issues, maintaining high standards of service at all times

Requirements

• customer service: 1 year

Earnings for position customer advisor

Responsibility

• job Title - Commercial Manager
• provide monthly P&L forecast targets within agreed timeframe
• position - Full Time - Permanent
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• measure financial performance on a book date and departure date basis
• flag any issues in delivering the monthly sales P&L and retention numbers
• give clear direction to the Global Head of Trading on commercial business performance and provide solutions to issues where possible
• collaborate with Product, Marketing and Sales teams in order to deliver the monthly sales P&L and retention plan
• build and take responsibility for the monthly Marketing plans
• based on ROI and Product Focus
• business needs
• analyse daily trading against KPI plans and make adjustments to marketing plans as necessary
• maximise ROI by product is achieving KPI or above
• maximise ROI by marketing source are achieving KPI or above
• review product performance and yield products to ensure maximum returns
• track performance of all yielding decisions
• management of Cruise Line funding and override opportunities
• participate in weekly and monthly trading meetings with Global Heads and Directors

Requirements

• self-driven, with a positive outlook, and a clear focus on high quality
• A good understanding of basic business principles
• A quick thinker with a commercial outlook
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• proven numerical and analytical skills
• analytical with the ability to turn data into information for decision making
• experience of working in a fast-paced environment and able to deliver under pressure
• excellent communicator and team player
• management: 2 years
• articulate with a resilient attitude and able to explain business decisions
• A passion for the travel industry a real advantage
• able to work extended hours on occasions when required
• ability to multitask and manage multiple priorities

Responsibility

• to service inbound sales calls and understand the customers’ needs, build rapport and offer expert cruise and land holiday solutions
• provide excellent service to all of our customers, adapting the approach taken for each call
• provide excellent service to all our customers, adapting the approach taken for each call
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• create fantastic customer engagement, understand the customer’s requirements, pitch and close the sale
• the ability to offer the customer alternative solutions if the original offering does not meet the customer requirements
• meeting, or exceeding, company KPI’s
• making accurate cost calculations, and providing customers with quotations quickly and efficiently
• produce accurate administration work to complete booking process
• work effectively with other departments to ensure understanding of products

Requirements

• sales: 1 year

Responsibility

• work closely with the Product, Trading and Marketing Teams in order to develop first-class emails which communicate key messages to the right audience at the right time
• carry out competitor reviews to establish best in class email design and strategy
• analysing and reporting on the success of direct/email marketing campaigns

Requirements

• marketing: 1 year
• HTML coding: 2 years

Earnings for position senior marketing executive