administrator
4 the last 69 days, recently 2023-01-12
Responsibility
- adhere to minimum standards, processes and procedures
- checking all details on high volumes of invoices
- work collaboratively with management to achieve personal and team KPIs
Show more +25 - ensuring Invoices are processed correctly
- work collaboratively with other departments, peers and suppliers where needed
- sending out client documentation
- daily quality booking checks, to ensure accuracy and minimum standards are met
- negotiating with suppliers on amendment charges and other issues
- investigate and reconcile costs on DBs
- chase operators for outstanding documents
- agent error logging and reporting
- answering customer questions regarding travel documentation
- special assistance bookings
- logging notes onto in house database
- fulfil onboard and staff bookings
- support and work closely with other departments including Accounts, Sales and Customer Care Teams
- online bookings and webchat
- prioritise workload and find solutions based on the issue at hand
- supplier administrative tasks
- other duties as required
- recognise opportunities to upsell and maximise margin/minimise losses whilst keeping in mind company liability/exposure
- take responsibility for the customer journey ensuring all practices are in line with improving and enhancing the overall customer experience
- take responsibility for the customer journey ensuring all practises are in line with improving and enhancing the overall customer experience
- the focus of this role is to assist in minimising company potential exposure and losses, whilst keeping the customer's experience at the forefront of your mind
- you will be Keeping abreast of company and cruise line processes and procedures
- complete any other tasks required by the department from time to time to cover holiday and sickness
- team administrative task completion
- communicate successes with the operation teams
Requirements
- hybrid working options
- discounted travel offers for family and friends
- previous experience within a similar role
Show more +14 - prevouis expereince within a similar role
- gym discounts at all major chains across the UK
- proven track record in working to set deadlines
- A good understanding of the current data protection and privacy legislation
- mental Health and Wellbeing Support
- strong commercial acumen
- ideally experience in a numeracy or administrative role
- electric Vehicle Scheme
- in depth knowledge of sales processes and procedures
- 24/7 Online GP Service
- iglu.com is the UK’s largest specialist ski and cruise travel agency, we pride ourselves on our first-hand knowledge of the unique packages and holiday experiences we offer
- life Assurance for all
- help shape the culture of Iglu by getting involved in our Charity or Social Committee
- bi-annual Company Get Togethers
Salary in other companies in the position administrator
| TROOLI | 25000 £ | 8308 £ 25000 £ |
| INVESTIGO | 13208 £ | 8308 £ 25000 £ |
| YOLK RECRUITMENT | 12780 £ | 8308 £ 25000 £ |
| SQUARE ONE PHARMA RESOURCES | 11800 £ | 8308 £ 25000 £ |
| KM EDUCATION RECRUITMENT | 11583 £ | 8308 £ 25000 £ |
| PEOPLEWORKS | 9000 £ | 8308 £ 25000 £ |
| EAMES CONSULTING | 9000 £ | 8308 £ 25000 £ |
| DAVANTI SOLUTIONS | 9000 £ | 8308 £ 25000 £ |
| GREENWICH & BEXLEY COMMUNITY HOSPICE | 8771 £ | 8308 £ 25000 £ |
| CHISHOLM HUNTER HOLDINGS | 8308 £ | 8308 £ 25000 £ |