HYPNOS CONTRACT BEDS

Responsibility

• entering orders in a timely and accurate fashion
• working to agreed set timescales and SLA’s
• responding as appropriate to any queries, cancellation and amendments requests made by retailers and/or their representatives
  Show more +5
• checking orders have been inputted correctly
• investigating and actioning any credit queries
• update retailer portals where necessary
• requesting and updating special codes for bespoke products
• to provide showroom cover as and when required

Earnings for position sales administrator

Requirements

• we are seeking both skilled and unskilled workers to train as multi-skilled operators in all aspects of our bed making operations
• we operate a 39 hour week
• day Shift - Monday to Thursday, 6.30am to 4.45pm with optional overtime hours often available on Fridays/Saturdays
  Show more +5
• day Shift - Monday to Thursday, 6.00am to 4.15pm with optional overtime hours often available on Fridays/Saturdays
• day Shift - Monday to Thursday, 6.30pm to 4.45am with optional overtime hours often available on Fridays/Saturdays
• night Shift - Monday to Thursday, 6.30pm to 4.45am with optional overtime hours often available
• we are seeking both skilled and unskilled workers, alongside Apprentices, to train as multi-skilled operators in all aspects of our bed making operations
• previous experience in the furniture manufacture or upholstery business would be an advantage but is not essential as full training will be offered

Responsibility

• answering and resolving customer enquiries over the phone or by email
• taking ownership of complaints and following company procedure to ensure complaint is resolved in a timely manner
• recognising customer contact trends and flagging any repeated quality/service issues
  Show more +11
• working to agreed set timescales and SLA’s
• job Title: Customer Service Advisor
• resolving customer queries the first time they are raised, liaising with other departments to ensure resolution
• department: Customer Service
• booking technician visits as and when required
• reporting to: Head of Sales Administration & Customer Service
• the information given below is intended to provide an understanding and appreciation of the workload of the job and its role within Hypnos
• ordering spare parts as and when required
• key Relationships: Retail Base, Line Manager, Sales Admin Team, Dispatch, Sales Team
• proactively informing customers of any issues relating to their orders
• to provide showroom cover as and when required

Responsibility

• based on suggested and computer-monitored order listings, performing regular cycle counts of inventory materials and assists in conducting yearly physical inventory counts
• creates daily reports to control the key critical areas of the stock system and address any discrepancy. This task involves managing control measures to make sure inaccuracies and errors are highlighted and resolved

Requirements

• knowledge of ERP System
• have good written and verbal communication skills
• problem solving knowledge
  Show more +1
• FLT License

Responsibility

• managing and reporting KPI’s & Daily Stats to Line Manager
• completing training for new starters within the department
• responding to escalated customer complaints