HYDE HOUSE HOTEL is looking for employees for positions:
head housekeeper
Working hours
full-time | Permanent
Responsibility
perform a variety of cleaning duties across the public areas of the site as well as within the bedrooms
ensure all 20 rooms are cared for and cleaned according to company standards
always work with highest standards and with a keen eye to spot and report maintenance issues
deal with reasonable requests with professionalism and patience
adhere strictly to rules regarding health and safety and be aware of any company-related practices
manage rota and the team in the absence of the Head Housekeeper
Salary
salary
Requirements
ability to work pro-actively and maintain a high level of performance
customer-oriented and friendly
proven experience as a cleaner or housekeeper
housekeeping: 3 years
hospitality: 2 years
customer service: 2 years
housekeeper
Working hours
full-time | Permanent
Responsibility
perform a variety of cleaning duties across the public areas of the site as well as within the bedrooms
ensure all 20 rooms are cared for and cleaned according to company standards
always work with highest standards and with a keen eye to spot and report maintenance issues
deal with reasonable requests with professionalism and patience
adhere strictly to rules regarding health and safety and be aware of any company-related practices
Salary
salary
Requirements
proven experience as a cleaner or housekeeper
ability to maintain a high level of performance
customer-oriented and friendly
cleaning: 2 years
wedding planner
Working hours
full-time
Responsibility
hyde House is seeking a passionate and enthusiastic Sales & Wedding Planner to join the team
● Taking pride and care for the appearance of the venue
● To have good product knowledge of the facilities and services
● Hosting show rounds and planning meetings
dearborn Estates, is offering a unique opportunity for someone with experience within the luxury hospitality sector to apply 5\* service and hosting within a design led event space to achieve truly exceptional wedding experiences at our Cotswolds venue, Hyde House
● Hosting couples, guests and suppliers
● Overseeing the 20-bedrooms on site, including guest check-ins
the role will be predominantly customer focused and the ideal candidate will have exceptional customer service, an eye for detail and a professional attitude
Salary
salary
Requirements
exceptional customer service
pride and care in presentation and excellent attention to detail
exceptional written and verbal communication
ability to work flexibly across all aspects of events, including weekends and evenings
event Management: 1 year
events manager
Working hours
full-time | Permanent
Responsibility
ensuring the standards are always met through venue presentation and all customer communications
full management of the customer experience including hosting, managing complaints and escalating where necessary
day to day management of the team
identifying and escalating maintenance issues and dealing with these where necessary
working with the HOD to source, support and develop customer supplier relationships
weddings and events operations
running of the service
overseeing the team on an event day
Requirements
highest level understanding of exceptional customer service and high-end hosting
strong background in functions and events
good leadership and communication skills
knowledge of the planning and operation of events
high degree of accuracy and attention to detail
event Management: 1 year
planning manager
Working hours
full-time
Salary
salary
Responsibility
team leadership, training, and support
organising team rotas
ensuring the group standards are always met through venue presentation and all customer communication
full management of the customer experience, including hosting, managing complaints, and escalating where necessary
excellent knowledge of our products and services, including drinks packages, menus and upsells
working to sales and upsell targets
proactive sales to ensure the highest conversation rates from upsells and enquiries
working with the wider team to ensure a seamless handover for on the day event management
Requirements
high level understanding of exceptional customer service
strong background in luxury functions and events
good leadership and communication skills
proficiency in MS Office
high degree of accuracy and attention to detail
ability to work flexibly across all aspects of events, including weekends and evenings
event Management: 2 years
property manager
Working hours
full-time
Salary
salary
Responsibility
oversee and assist general garden maintenance such as cutting the grass, emptying bins, managing weed control and leaf raking
managing the maintenance and standards across the whole site
leading the on-site gardeners and maintenance staff, hosting a daily briefing, delegating tasks, and ensuring their successful execution
being both organised and structured in your approach and leadership whilst also bring ‘hands on’ and completing tasks yourself
oversee Garden, Maintenance Team and check in with the team daily
maintain all equipment and machinery
hyde House are looking to expand the team and we are looking for someone to take on a full-time Property Manager role
this role will report to the General Manager daily and Group Property Manager weekly. This role will be 5 days per week including weekends ensuring we always keep the highest level of presentation
Requirements
working with hand tools and basic light machinery
use of tools & machinery
previous experience within property and maintenance management role essential
plumbing, Electrical and Carpentry experience required