HVIVO SERVICES Salary
QUEEN MARY BIOENTERPRISES INNOVATION CENTRE 42 NEW ROAD LONDON E1 2AX
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Earnings on positions in HVIVO SERVICES
Estimated salary
£ 1920
Median salary at HVIVO SERVICES
£ 1760 Lowest salary
£ 1941 The average salary
£ 2275 Highest salary
Do you believe that workers at HVIVO SERVICES are paid fairly?
HVIVO SERVICES is looking for employees for positions:
it apprentice
Responsibility
- the Key Resposibilities of the role will be
- promptly respond to enquiries, helping staff troubleshoot hardware and software issues, ensuring their problems are resolved efficiently
- offer guidance and support to users in navigating computer equipment and software applications as needed
- take ownership of user problems, demonstrating a proactive approach in addressing their issues, and providing clear explanations of potential solutions
- create comprehensive follow-up actions and escalate issues to the appropriate teams within the organisation when necessary
- delegate more intricate service issues to our skilled 2nd Line IT Engineers for resolution
- generate and deliver supporting reports to stakeholders as requested, ensuring transparency and communication throughout the support process
- friendly face and voice of our IT support team, serving as the first point of contact for users via face-to-face, email, or chat, offering assistance to our user base
Requirements
- skills and experience
- ensuring the Windows operating systems are up-to-date
- building and maintaining laptops
- daily checks of services and alerts
- procurement of accessories used by IT and staff
- IT helpdesk overview and ticket updates, escalation or closure
- provide IT project support to the business
- can do attitude
Earnings on positions in HVIVO SERVICES
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1941 £