Earnings on positions in HORNER RECRUITMENT
HORNER RECRUITMENT is looking for employees for positions:
- perform data entry tasks accurately and efficiently
- maintain and update records and databases
- assist with general office duties such as filing, copying, and scanning documents
- answer phone calls and respond to emails in a professional manner
- schedule appointments and manage calendars
- assist in preparing reports, presentations, and other documents
- coordinate and communicate with internal teams and external clients
- proficiency in using Google Suite
- experience with QuickBooks or other accounting software is a plus
- strong attention to detail and organizational skills
- excellent written and verbal communication skills
- ability to prioritize tasks and meet deadlines
- basic knowledge of office equipment and procedures
- strong computer skills, including data entry and typing speed
- proven experience in a field-based specification/solution-based sales role, focussed on selling warehouse storage, handling or automation systems
- ability to close business opportunities at agreed profit levels
- excellent communication skills
- self-motivated and able to work both independently and as part of a team
- autoCAD literate, ability to read engineering drawings and layouts
- sales: 1 year
- seek out new business opportunities using all the various lead sources available, including personal network
- providing technical support to the growing Service team
- help facilitate and support the technical training of Resident Engineers, drawing on and involving expertise within the wider UK team
- provide technical escalation support as required
- provide On Call Tech support as part of a rota
- PLC support and programming, testing and commissioning of all low-level controls systems for planned and reactive works
- help ensure that the Senior Engineers / Weight & Volume engineers have the required tools and facilities, hardware, software and training
- identifying technical opportunities for continuous improvement during the life-cycle of installed systems
- take the lead in customer escalations, requiring PLC / Controls support / Dial in support where required, using self or other appropriate resources
- management
- material Handling
- strong understanding of forklifts
- excellent problem-solving and troubleshooting skills
- excellent customer service skills
- ability to work independently and as part of a team
- strong organisational and time management skills
- 5+ years of experience in forklift service
- oversee the repair and maintenance of forklifts
- work with customers to ensure their needs are met
- stay up-to-date on the latest forklift technology
- develop and implement safety procedures
- manage the forklift service budget
- depot
- engineering
- management
- service Management
- A background within Materials Handling or similar
- experience of managing a remote workforce
- organised and driven individual with previous management and leadership experience
- ability to motivate and organise teams and individuals while promoting communication and performance
- contracts
- relationship Management
- client Requirements
- manage the nominated Major Account customers as allocated to you
- by analysing loss making information identify problem areas and implement corrective actions/recommendations to improve profitability
- set up AIM contacts and communicate as necessary
- exploit all opportunities within the nominated accounts, this includes Sales STR, parts and service
- delivery schedules are circulated to the necessary depots
- administer early terminations and contract novations/addendums
- resolve any invoice queries
- coordinate truck delivery/installation between Sales & Operations
- engineering
- electrical Engineering
- servicing
- fork Lift
- hydraulic
- machinery
- mechanical Engineering
- repair of electrical, mechanical and hydraulic components
- city and Guilds or BTEC qualification in a related field of relevance to the Forklift industry, or similar qualification
- customer Service
- sales Order
- service Delivery
- booking Systems
- job Scheduling
- take incoming calls from customers and action as necessary
- plan workloads and deploy engineers ensuring maximum efficiencies are maintained
- log and provide key information to enable accurate and meaningful KPI’s to be produced
- customer liaison/Queries/Quotations/Estimates
- engineer contact/Communication/Support
- check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager
- ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers
- produce estimates for chargeable work using generic template
- bank Reconciliations
- credit Control
- cash Collection
- cash Receipts
- you will need to have had a career in credit control dealing with large blue-chip companies
- you will need to have the ability to effectively communicate at all levels
- you must have excellent Excel skills and must be well organised and self-motivated
- cash collection on own ledger to achieve / exceed targets
- reduce aged debt on own ledger to achieve / exceed targets
- attend customer visits as required to resolve issues blocking cash collection
- deal with customer queries received by telephone and e-mail
- chase internal departments for query resolution and following up with customers to ensure payment
- produce invoice files using Excel and upload via customer online portals
- attend internal meetings with Sales Managers and Department Heads as required
- maintain and review customer processes to ensure we are meeting and exceeding customer expectations
- automotive Parts
- depot
- orders
- parts Ordering
- minimum 2 Years Parts Advisor experience
- technical competencies of a Parts person
- qualified to drive a forklift truck
- full, clean driving license
- be responsible for the day to day running of the parts department
- be prepared to learn new skills and competencies
- answer all incoming both internal and external telephone calls and take ownership of those calls
- to promptly deal with customer orders received over the trade counter or via post, telephone or sales staff
- deal with online enquires and orders
- order and store parts and monitor stock levels
- keep price lists up to date
- operate a fork lift truck in a safe and responsible manner