HIVED is London's highest rated delivery company. Join our delivery team of respectful, friendly and hard working people
the world needs logistics solutions that are better for people and the environment, and that’s where HIVED comes in
we are now shipping for over 100 brands including Asos, Zara, Karen Millen, and more
join our delivery team of hard working, friendly and respectful people
shift Info
electric Vehicle Info ️
you must use your own 100% fully electric van
Salary
salary
multi drop driver
Working hours
full-time | Part-time | Contract | Permanent
Salary
salary
warehouse supervisor
Working hours
full-time
Benefits
laptop
Responsibility
managing the night-time team including the sortation, vehicle charging and forecourt teams
accurately sorting and organising all parcels that are received throughout the day
managing the evening charge team as required
receiving all inbound vehicles, ensuring vehicles are unloaded and stored
arranging and loading vehicles to be ready in the morning
analysing data to improve and streamline our delivery processes
Requirements
reliable and always dependable
proactive in resolving issues and suggesting improvements for future developments
diligent, trustworthy and very level headed under pressure
comfortable using and adapting to software systems
excellent organisational skills
passionate about the HIVED mission and sustainability more generally
Salary
salary
manager
Benefits
laptop
Responsibility
be responsible for engaging with a large volume of drivers to maintain quality in the HIVED service
lead, inspire and manage our customer support team, fostering a culture of excellence, collaboration and growth
monitor and analyse funnel performance, identifying trends and implementing improvements to enhance conversion rates
track and optimise key performance indicators such as response times, first-contact resolution, and customer satisfaction scores
act as the primary point of contact for high-level escalations, ensuring swift resolution and customer satisfaction
lead the development and implementation of AI tools to streamline support operations, improving efficiency while maintaining high-quality human interactions where needed
work closely with cross-functional teams to align customer support efforts with business objectives and operational changes
own the driver supply application funnel, with a focus on the top and middle stages, ensuring a steady pipeline of quality applicants
Requirements
proven track record of scaling teams and improving hiring processes in a fast-paced environment
demonstrated success in managing and scaling customer support teams, with a strong focus on people development, engagement and performance management
strong experience hiring for tech and data roles, with an understanding of the talent market, sourcing strategies, and technical assessments
meticulous approach to service quality, with the ability to spot areas for improvement, provide actionable feedback and implement solutions proactively
strong understanding of structured interviewing, competency-based hiring, and talent attraction strategies
proven experience in an Employee Relations or People Advisory role, ideally within a logistics, warehousing, or operational environment
high degree of adaptability and flexibility in a rapidly changing and growing environment
experience working with ATS platforms and using data to drive hiring decisions
delivery driver
Working hours
Contract
payroll administrator
Responsibility
responding to all pay-related queries in a timely manner
preparing reports for weekly, quarterly, and yearly reviews
resolving any errors in pay and making any wage corrections necessary
Requirements
strong attention to detail, working methodically and error-free
proficiency with large payroll software programs
strong numerical aptitude and attention to detail
excellent communication skills, both verbal and written
ability to handle multiple tasks and meet deadlines in a fast-paced environment
proven work experience as a Payroll Administrator or similar role with a large workforce
operations manager
Benefits
laptop
Responsibility
set and maintain the highest standards of central operations, ensuring every interaction reflects our brand values and exceeds customer expectations
act as the primary point of contact for high-level escalations, ensuring swift resolution and the best resolution
oversee budgeting and cost-saving initiatives to ensure that we hit collections and stops per route budgets
be available, adaptable and hands-on, stepping in where needed to solve live operational challenges
lead, inspire, and develop a central operations team across two shifts, fostering a culture of excellence, collaboration and growth. Develop associates into supervisory roles, shaping future leadership within the team
head of finance
Benefits
laptop
Requirements
8-10 years of post-qualified experience within a finance function or internal audit
fully qualified ACA
A problem-solving mindset - not just identifying issues, but owning and implementing solutions
strong communication and business partnering abilities
strong understanding of financial regulations and compliance requirements
excellent verbal and written communication skills, with the ability to present complex financial information clearly to non-financial stakeholders
equally comfortable leading small teams and delivering solutions independently
ability to thrive in a fast-paced, dynamic environment with a strong emphasis on collaboration and hands-on involvement
Responsibility
run continuous improvement on company planning processes
partner with teams to develop & implement financial controls that actually work in a fast-paced, tech-enabled business, including the overall delegation of authority
supervisor
Responsibility
team Leadership: Manage and develop a team of Live Operations Associates, promoting a positive and productive work environment
delivery Operations Management: Ensure all deliveries are executed efficiently, proactively addressing any disruptions
driver Communication & Support: Provide real-time guidance and escalate issues to ensure drivers have the necessary resources for smooth deliveries
warehouse Coordination: Oversee the alignment between warehouse teams and live operations to ensure timely shipment dispatch
performance Monitoring: Track and report on key performance indicators to optimise operational efficiency
crisis Management: Take ownership of escalations and provide leadership in high-pressure situations, ensuring swift and effective solutions are delivered
Requirements
leadership Experience: Proven experience in a supervisory or management role within live operations, logistics, or a similar environment
operational Expertise: Strong understanding of dispatch and operational processes, with a focus on optimisation and efficiency
excellent Communication Skills: Communicating clearly with teams, drivers, and cross-departmental stakeholders