as pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry
the world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing
together, we keep everyday life moving to build a better tomorrow
purpose of the position
we are looking for an experienced engineer to join our team as Workshop Service Engineer
it is workshop based
main tasks and responsibilities
undertake servicing of Hiab or third party equipment at our customer sites
Education
mechanical/Electrical Engineering qualifications
Requirements
experienced multi-skilled engineer
experience in mechanical, hydraulic or electrical operations
excellent customer focused approach
strong problem solver
quality orientated
flexibility and adaptability
self-starter, enthusiasm and drive
proven ability to develop and manage customer relationships
senior management accountant
Responsibility
as pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry
the world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing
together, we keep everyday life moving to build a better tomorrow
purpose of the position
you will help identify and define business problems and support DigiFinance and finance transformation
the role is open for candidates who hold valid work permits for the UK
main tasks and responsibilities
hiab is currently looking for a new Business Analyst to provide financial data modelling and business insights and to enable better planning, decision making and business performance
category manager
Responsibility
as pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry
the world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing
together, we keep everyday life moving to build a better tomorrow
purpose of the position
travelling, sometimes at short notice, may be part of this role
main tasks and responsibilities
lead the planning and execution of the category strategy across Hiab
we are looking for an experienced professional to join our team as a Category Manager Steel Main to lead the development and implementation of the category strategy at Hiab with a focus on high performance and a continuous improvement mindset
Education
third level degree and/or Master’s degree in a relevant engineering or business discipline
membership of relevant professional bodies
Requirements
at least 7 years of relevant global industrial experience
minimum 5 years relevant work experience in senior sourcing roles including category management in an international and multi-site company
experience in working with large suppliers with global multi-site footprint and managing supplier relations and negotiations
manager
Education
recognised Business Studies, Commercial and/ or Technical Qualifications
Requirements
compliance background – preferred non essential
lorry loader/ Crane background – preferred non essential
dealer management – preferred non essential
Responsibility
ensure correct portals/ software is used by ASC’s
service controller
Responsibility
purpose of the position
to provide administrative support to the front line activities of the Service department at our Ellesmere site
process breakdown and service calls and arrange attendance from Hiab’s service network
main tasks and responsibilities
to liaise with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment
what you’ll need to succeed
observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety
and schedules and overseeing the respective administration process
Education
GCSE Level
Requirements
have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in a call centre/administrative role
have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in an administrative role
possess good I.T. skills, including MS Office
responding to customer enquiries for breakdowns and servicing
have excellent written and verbal communication skills
liaising with Depots and Authorised Service Centre’s regarding all aspects of repairs and service calls
be confident and comfortable interfacing with other departments and stakeholders
liaising with Depots and Authorised Service Centre’s regarding all aspects of maintenance and service contracts
business manager
Education
recognised Business Studies, Commercial or Technical Qualification
Requirements
leadership
strategic capacity
process oriented
passion for results
strong team player
at least 10 years of relevant business/ service operational experience
you will be part of
proven track record in a leadership position
Responsibility
provide monthly reports for the Service function to the management team
support all Service Sales and P&L for the Customer Service functions together with other colleagues
operations manager
Language
english
Education
bachelor’s Degree or equivalent work experience
Requirements
competencies
proven success in selling and managing service contracts
communication skills that are effective in a cross-cultural, matrix organization
business planning, financial, and analytical skills
project management experience utilizing system and software tools
language skills
license/Certificate
5 years+ experience in a services focused organization
Responsibility
coordinate a weekly safety walk and enter results in JIRA
follow all safety standards and make sure those under direct supervision and ensure they are following proper safety procedures and using required PPE
we are looking for a TMF Operations Manager to maintain sales and refurbishment of TMF product
sales executive
Requirements
an engineering or capital equipment background
experience in the commercial vehicle industry
experience from the transport sector
experience in monitoring customer activity ensuring communication is regular and up to date
experience from leading, facilitating and supporting changes to improve the effectiveness and the quality of the customer experience
competencies
proven sales experience with targeted results
ability to respect deadlines and reporting structures
Responsibility
to ensure customers are invoiced for goods received within specified time limits and any aged debt is proactively managed
responsible for communicating effectively on competitor’s activity and market research
workshop supervisor
Working hours
full-time
Language
english
Education
recognised Business Studies, Commercial or Technical Qualification
Requirements
significant experience in a commercial role from within a related industry
experience and knowledge of Service workshop operations is also desirable
proven ability to supervise a busy workshop environment
ability to demonstrate cost control and P&L management
excellent customer facing skills
proven ability to develop and manage customer relationships
strong business mind-set with financial skills
good technical skills
Responsibility
support the company's efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required
work in conjunction with the overall HIAB strategy and contribute to continuous improvements within this area of operation
field service engineer
Language
english
Responsibility
complete all service, repair, warranty and inspection jobs allocated daily, to a high quality standard
build strong rapport and relationships with customers, through professional behaviour and customer focused mindset
respond to routine enquiries from customers about the technical aspects of the organisation’s products and services
complete all job related paperwork in an accurate and timely manner to ensure correct invoicing to the customer
troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
develop skills and knowledge of the organisation’s products and service
carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice
support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required
Education
mechanical/Electrical Engineering qualifications
Requirements
experienced multi-skilled Engineer
experience in mechanical, hydraulic or electrical operations
excellent customer-focused approach, with strong problem-solving abilities