HEXAGON MANUFACTURING INTELLIGENCE MANAGEMENT Salary
Cobham
CEDAR HOUSE 78 PORTSMOUTH ROAD COBHAM KT11 1HY ENGLAND
Earnings on positions in HEXAGON MANUFACTURING INTELLIGENCE MANAGEMENT
HEXAGON MANUFACTURING INTELLIGENCE MANAGEMENT is looking for employees for positions:
technical support engineer
Working hours
- full-time | Permanent
Language
- english
Requirements
- 3 years of experience working within the sheet metal industry
- 3 years of experience working with CAD/CAM software/s
- right to work in the UK on a permanent basis
Responsibility
- help our customers to enhance their use of the Radan software
- ensure that customer cases received by the technical support team are responded to efficiently
- ensure that the customer is fully informed about the status of outstanding cases and case resolutions
- take initiative for dealing with complex issues and queries
- effectively deliver product training sessions to customers
- escalate to Manager or Assistant Manager any issues that may need clarification or further resources to resolve
- provide feedback on potential areas for development, or software problems to be resolved
- recommend new processes where needed for quality improvement, cost reduction and on-time delivery