HAMPTON BY HILTON LONDON WATERLOO

Responsibility

• hotel Receptionist
• the Tower of London and the British Museum are both less than two miles for us
• we have a fitness center and conference room
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• responsible for closing the days sales and running end of day process
• respond to customer service requests in a timely and professional manner
• ensure all work is completed to high quality standards
• hampton by Hilton London Old Street is in the east of the city, a five-minute walk from Old Street Station, and 10 minutes from the bars and restaurants of Shoreditch
• use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• hospitality - We're passionate about delivering exceptional guest experiences
• achieve positive outcomes from Guest queries in a timely and efficient manner
• integrity - We do the right thing, all the time
• respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• leadership - We're leaders in our industry and in our communities
• field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• A Night Guest service assistant is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability
• teamwork - We're team players in everything we do
• receive, input, retrieve and relay messages to guests
• demonstrate a high level of customer service at all times
• greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• ownership - We're the owners of our actions and decisions
• co-ordinate with the night manager and supervisor to ensure the night audit is completed
• attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• now - We operate with a sense of urgency and discipline
• ensure all fire procedures are followed in the case of an evert
• demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• ensure the building is secure and follow all security procedures like floor walks, security checks, plant room checks etc
• use the correct procedures regarding the acceptance of credit cards and cash in accordance with the hotel credit policy
• provide information about hotel facilities, services, and local attractions to guests
• answer phone calls and respond to inquiries in a professional and courteous manner
• comply with hotel security, fire regulations and all health and safety legislation
• ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• act in accordance with policies and procedures when working with front of house equipment and property management systems
• handle guest complaints or concerns, escalating to management when necessary
• assist with reservations and room assignments as needed
• maintain a clean and organized front desk area
• assist other departments, as necessary

Requirements

• previous experience in Front Office within the hotel/leisure/retail sector is preferable
• previous experience in a customer-focused industry
• excellent leadership, interpersonal and communication skills
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• strong customer service skills to provide excellent service and satisfaction
• excellent phone etiquette and communication skills
• positive attitude and good communication skills
• commitment to delivering a high level of customer service
• strong customer service skills with the ability to handle difficult situations diplomatically
• ability to work under pressure
• attention to detail and ability to multitask in a fast-paced environment
• excellent grooming standards
• proficient in using computer systems and software for check-ins, reservations, and other front desk operations
• flexibility to respond to a variety of work situations
• confident in meeting new people
• competent level of IT proficiency
• ability to work on your own and as part of a team
• great at delivering fantastic customer service
• a good communicator
• a team player
• customer service: 1 year
• flexible with shift availability
• hospitality: 1 year

Earnings for position hotel receptionist

Current offers for the position:

Responsibility

• this full-time position comes with a competitive salary of £27,000 p.a
• plus benefits and would suit someone with supervisory experience in a hotel environment and a passion for great customer service
• you will also be preparing night audit and financial reports so should be confident with a computer
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• with thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight
• be the brand ambassador of the hotel, providing a positive "first impression" while guests walk-in to the hotel
• you'll be used to delivering a seamless guest experience and ensuring the smooth running of the hotel operation
• our modern Hampton by Hilton hotel in Park Royal is seeking an experienced team member to manage the night-time operation of the hotel
• anticipate guest needs and handle guest inquiries in a helpful and attentive manner
• hampton by Hilton London Park Royal is a 162-bedroom, focussed service property which opened in Autumn 2020
• to be considered for the role please apply today, outlining your experience and suitability for the position
• welcome all guests in a polite and friendly manner
• officially known as a Guest Service Manager, you will be amongst the most senior staff, if not the most senior, on the late/night shift and will be responsible for the Reception, bar, restaurant and kitchen but your main priority will always be giving great customer service to our guests, including ensuring their safety and security
• be helpful, empathetic and polite to all guests
• job: Full Time
• delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service
• knowledge of working within a Hilton branded hotel would be a big bonus but an understanding of hotel operations in general is more important
• location: Brand New Hampton By Hilton opening July 2023
• greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food & Beverage outlets, and the Lounge
• from an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget
• this role requires someone willing to get stuck in and be active in manning Reception and the bar and helping with preparing the breakfast buffet
• in addition to the flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton By Hilton and many others
• get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey
• if you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hampton By Hilton Team Member
• carry out requests as directed by the Management
• knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets
• develop a close and harmonious working relationship with all the other departments in the hotel
• ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests
• ensure that all logbooks, handovers and checklists are well maintained
• because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike
• job Types: Permanent, Full-time
• in-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program
• have complete knowledge of Hampton By Hilton hotel SOPs and local policies
• check-in and check-out guests efficiently and accurately
• maintain a clean and organized front desk area
• what will I be doing?
• actively seek for customer feedback, handling their requests and complaints
• maintain company sanitation standards in the department

Requirements

• previous experience in a customer service role preferred
• minimum of 1 years as a Guest Relation / Customer Care Executive in the hospitality Industry
• excellent phone etiquette and communication skills
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• university graduate / hotel management / hotel school diploma
• ability to multitask and prioritize tasks effectively
• good communication skills
• strong attention to detail and problem-solving skills
• pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit
• proficiency in multiple languages is a plus
• A basic knowledge on any additional foreign languages will be advantageous
• hotel: 1 year

Earnings for position service manager

Current offers for the position:

Responsibility

• we’re looking for a Maintenance Manager to help keep our hotel in tip-top shape
• ensure relevant and necessary training is arranged and completed
• ensure HR kept informed of all required information
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• maintain and keep in order all heating equipment
• this full-time position comes with a salary of £40,000 plus benefits , and would suit someone who can turn their hand to all aspects of DIY and maintenance and has a good understanding of health and safety standards
• maintain mechanical plant
• title: Maintenance Manage
• maintain water tank and drainage system
• location : Hampton by Hilton Rochdale
• comply with all statutory and company regulations relating to health and safety, hygiene, conduct of employees, fire emergency procedures and security
• plumbing repairs
• ensure that all staff and contractors in your areas of responsibility work in a safe environment and wear protective clothing when supplied and whenever necessary
• contract Type: Full-time/Permanent
• ensure that the cleaning of kitchen ventilation happens as legally required
• reporting to: General Manager
• repair or install new tiles to floors and internal walls as required
• hours: 40 hours per week, flexibility is required to operate a 24/7 business
• install new equipment
• maintain all electrical services in the building including equipment, lighting, fire alarms systems and lifts CCTV
• periodically check fire alarms, equipment and emergency lighting system
• any other tasks as reasonably requested by management
• ensure that any faults with the fire alarm system are dealt with immediately
• repair to equipment and furniture
• carry out Risk Assessments and assist with training throughout the hotel
• check and record meter readings
• you’ll be proactive in repairing and refurbishing items in our bedrooms and public areas

Requirements

• maintenance: 1 year
• maintenance Management: 3 years

Benefits

• company car

Current offers for the position:

Responsibility

• oversee the entire Guest Service/Front Office operation to maintain high standards
• evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
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• hospitality - We're passionate about delivering exceptional guest experiences
• set departmental objectives, work schedules, budgets, policies, and procedures
• integrity - We do the right thing, all the time
• monitor the appearance & standards of Front Desk
• leadership - We're leaders in our industry and in our communities
• teamwork - We're team players in everything we do
• maintain good communication and working relationships with all hotel departments
• ownership - We're the owners of our actions and decisions
• monitor staffing levels to meet cover business demands
• now - We operate with a sense of urgency and discipline
• ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• manage staff performance issues in compliance with company policies and procedures
• help recruit, manage, train and develop the Guest Service team
• comply with hotel security, fire regulations and all health and safety legislation
• ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• act in accordance with policies and procedures when working with front of house equipment and property management systems

Requirements

• hotel: 1 year
• this full-time position comes with a competitive salary of £27,000 p.a. plus benefits and would suit someone with supervisory experience in a hotel, service apartment environment and a passion for great customer service

Current offers for the position:

Responsibility

• empty trash and dispose of waste properly
• empty trash and remove dirty linens from guest rooms
• change bed linens, replace towels, and restock amenities as needed
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• perform general cleaning tasks such as sweeping, mopping, dusting, and vacuuming
• report any maintenance issues or safety hazards to the appropriate department

Requirements

• housekeeping: 3 years
• housekeeping: 4 years

Earnings for position room attendant

Current offers for the position: