supervise and train housekeeping staff, including room attendants, laundry personnel, and public area cleaners
assign daily tasks and ensure all areas of the hotel are cleaned and maintained to the highest standards
conduct regular inspections to ensure cleanliness and adherence to established procedures
manage and coordinate the inventory of housekeeping supplies, linen, and equipment
AG Hotels Group is seeking a dedicated and experienced individual to join our team as a Head Housekeeper at The Plaza Hotel, Chorley - As the Head Housekeeper, you will be responsible for overseeing the housekeeping operations and ensuring the highest level of cleanliness and guest satisfaction
develop and implement effective cleaning schedules and procedures
you will also be trained for reception duties and would need to be on the front desk as per the business requirements
respond to guest requests and complaints promptly and professionally
Requirements
previous experience in a supervisory role within the housekeeping department
excellent leadership and team management skills
strong attention to detail and organizational skills
knowledge of cleaning procedures and best practices
ability to work effectively in a fast-paced environment
excellent interpersonal and communication skills
housekeeping: 2 years
cleaner
Working hours
part-time
Salary
salary
Responsibility
perform regular cleaning tasks to maintain the cleanliness of the pub and hotel
clean and sanitize dining areas, including tables, chairs, and countertops
empty rubbish and recycling bins and ensure proper disposal of waste
report any maintenance or repair issues to the appropriate department or supervisor
AG Hotels is seeking an experienced cleaner to join our team at The Casamere Hotel/ Kilton Inn pub at Knutsford. We are looking for a cleaner who has a keen attention for detail and is passionate for customer service and hospitality
follow all health and safety regulations and procedures while performing cleaning tasks
Requirements
cleaning: 1 year
receptionist
Working hours
part-time
full-time | Part-time
Responsibility
AG Hotels Group is seeking an experienced and confident receptionist to join our team at “Pinewood on Wilmslow Hotel”, Handforth
AG Hotels Group is seeking an experienced and confident Night Receptionist to join our team at CasaMere Hotel , Knutsford
general night reception duties and administration
greet guests as they arrive, ensuring smooth check in and check out
deal efficiently with enquiries from guests
manage room reservations and ensure that all guest information is accurate and up to date
keeping the rooms and public areas clean
process guest payments and ensure that all financial transactions are accurate and secure
Salary
salary
Requirements
previous experience in a similar role is preferred but not essential
excellent interpersonal and communication skills
strong customer service orientation
ability to handle multiple tasks and work under pressure
attention to detail and problem-solving skills
knowledge of hotel operations and basic computer skills
availability to work overnight shifts, including weekends and holidays
professional appearance and demeaner
reception manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
supervise and lead the front desk team, including scheduling, training, and coaching
greet guests and check them into their rooms in a timely and efficient manner
assist with the management of reservations, room assignments, and availability
respond promptly to guest inquiries, requests, and complaints, ensuring complete guest satisfaction
maintain accurate records and reports, including guest accounts, room status, and maintenance requests
assist with the development and implementation of front desk policies and procedures
ensure the front desk area is clean, organized, and well-stocked with supplies
monitor the daily operation of the hotel, including the restaurant and other facilities
Requirements
proven experience as a Hotel Reception Supervisor/ manager or a similar role in the hospitality industry
excellent leadership, communication, and customer service skills
strong organizational and problem-solving abilities
ability to work in a fast-paced environment and handle multiple tasks simultaneously
familiarity with hotel operations, including reservations, billing, and housekeeping
qualifications in hospitality or related field preferred
hospitality: 3 years
administrative experience: 1 year
hotel receptionist
Working hours
full-time
Salary
salary
Responsibility
greet guests as they arrive, ensuring smooth check in and check out
manage room reservations and ensure that all guest information is accurate and up-to-date
process guest payments and ensure that all financial transactions are accurate and secure
respond to guest inquiries and requests for assistance in person and over phone
report any health and safety issues/ maintenance issues to the relevant department
collaborate with other departments within the hotel to ensure that all guest needs are met and exceeded
Requirements
job Type: Full-time
engineer
Language
english
Working hours
full-time
Responsibility
manage on site inventory
pub manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
manage day-to-day operations of the pub, including staffing, inventory, and financial management
create a welcoming and friendly atmosphere for customers, ensuring that they receive a high-quality service at all times
recruit, train and manage a team of staff, ensuring they are motivated and delivering excellent customer service
develop and implement marketing and promotional activities to increase footfall and drive sales
ensure that the pub is compliant with all health and safety regulations and licensing laws
maintain the pub's reputation by providing a clean and well-maintained environment
monitor and report on performance against budget and targets
Requirements
previous experience as a Pub Manager or Assistant Manager in a busy pub or restaurant environment
strong leadership and management skills, with experience in recruiting, training and motivating staff
excellent customer service skills and the ability to create a warm and welcoming atmosphere
strong financial management skills, including experience in budgeting and forecasting
knowledge of health and safety regulations and licensing laws
A passion for the hospitality industry and a desire to deliver an exceptional customer experience
ability to work flexible hours, including weekends and evenings
events manager
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
looking after clients from the first meeting right through to their special day
proactively soliciting events business from businesses, and local communities for various weddings and social events
driving digital marketing and media campaigns to attract new business
produce weekly sales report for the management
ensure all enquiries and follow up activities are stored on management system
issue contracts, including pro-forma invoice, deposit and cancellation conditions to clients
to ensure general administration for the events from menus to place cards, signage, seating plan etc
liaising with other departments – kitchen, housekeeping, reservations, FOH and BOH to ensure plans are communicated effectively
Requirements
hospitality sales: 2 years
hubSpot: 1 year
reception supervisor
Working hours
full-time | Permanent
Salary
salary
Responsibility
supervise and lead the front desk team, including scheduling, training, and coaching
greet guests and check them into their rooms in a timely and efficient manner
assist with the management of reservations, room assignments, and availability
respond promptly to guest inquiries, requests, and complaints, ensuring complete guest satisfaction
maintain accurate records and reports, including guest accounts, room status, and maintenance requests
assist with the development and implementation of front desk policies and procedures
ensure the front desk area is clean, organized, and well-stocked with supplies
monitor the daily operation of the hotel, including the restaurant and other facilities
Requirements
hotel receptionist: 2 years
sous chef
Working hours
full-time
full-time | Permanent
Salary
salary
Responsibility
assisting the head chef with menu planning, budgeting, and inventory management
ensuring all health and hygiene standards are followed
nurture and mentor the next generation of the brigade whilst creating the ideal introduction for any new hires
seek opportunities to maximise both revenue and Gross profit
maintain standard of presentation and coordinate with the front of house team to achieve food sales
AG Hotels Group is inviting applications for a Sous Chef to join our Kitchen team at our latest acquisition, Kilton Inn pub , Knutsford
deal with customer issues, questions and complaints and resolve in a professional manner
we are looking for a chef who is passionate about food and has an eye for fine detail with a minimum experience of 2 years in a similar role
Requirements
ability to work independently
A successful background working in a fast-paced kitchen
passion for hospitality and amazing guest experience
food Health & Safety Level 2 certified
HACCP Certification will be an added advantage
excellent organisational skills and ability to work under pressure
flexibility to work evenings, weekends, and holidays as required
ability to manage and motivate a team of kitchen staff