GREAT WESTERN RAILWAY is looking for employees for positions:
supervisor
Trade
retail
Retail
Responsibility
leading and coordinating station staff to deliver the highest standards of customer service and safety at the station
providing the highest levels of customer service and being proactive to customer needs
ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
providing information and assistance to customers
ensuring the safety of customers, staff, visitors and contractors is given the highest priority
maintaining a safe, pleasant and clean station environment
ensuring customer security by maintaining a strong visibility within the station
Requirements
strong verbal and written communication skills
communications manager
Trade
marketing
Marketing
Responsibility
working with the GWR Communications team and deliver key performance campaigns business wide
generating and coordinating content for the Every Second Counts Campaign as well as other key communications areas such as manager calls
engaging across the business to help colleagues understand the part they can play with train service performance
supporting performance improvement through internal and external communications, engagement, and working with our people
work with the Learning & Development team to build Every Second Counts and Performance based training for colleagues across business
share the benefits we see from performance improvement campaigns, workstreams and performance improvement plans
lead with colleague engagement by being the focal point of performance communications
managing GWRs Every Second Counts campaign. This role will further develop GWRs Every Second Counts platform and ensure we have the right processes in place to improve performance
train driver
Trade
driving
Driving
Requirements
do you live within 60 minutes commuting distance of the depot? For safety reasons you must live within this maximum commuting time to the job location and be able to arrive for a variety of shifts, including weekends and nights which will have varying start and finish times
technician
Responsibility
provide advanced technical support and fault finding for rolling stock and train software and write reports and recommend improvements
carrying out safety critical and non-safety critical tasks in accordance with controlled technical instructions on Diesel and Electric rolling stock
to carry out maintenance activities, fault finding and defect rectification/reporting across a varied fleet of trains
liaison with suppliers and point of contact. Material warranty. Technical and Contract review meetings on and off Depot, logistics
support and development of fleet modifications to improve performance
plan/Co-ordinate tasks with others working on the same unit / vehicle or location
carrying out heavy component changes
planned and ad-hoc mentoring and development of colleagues so to improve the overall depth of technical knowledge across LTV
manager
Responsibility
to be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey
to be visible to our customers, providing information and help in a friendly and reassuring way
to manage the safety and operational activities of the train
you will be responsible for leading and managing all aspects of the station operation
to check and sell tickets, providing information and assistance as required
you will ensure all safety, service, performance, and financial targets are delivered
to ensure a safe, clean, and pleasant environment is maintained
to lead, coach and direct a large team of colleagues across the area
customer sales advisor
Salary
salary
Responsibility
provide the highest level of customer service by proactively addressing customer needs
providing the highest level of customer service and being proactive to customer needs
accurately and impartially sell our full range of products and services in a friendly, professional, and efficient manner
being dedicated to our customer's needs
maximize sales opportunities at ticket offices by utilizing effective selling techniques and promoting enhanced products
accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
accurately and impartially selling the full range of products and services to our customers in a friendly, professional, and efficient manner
maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
Requirements
strong verbal and written communication skills
customer service
Salary
salary
Responsibility
providing the highest level of customer service and being dedicated to customer needs
accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
meet and greet customers at stations by being friendly, professional and efficient
maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
selling tickets using our mobile ticketing device
carrying out routine maintenance and cleaning of ticket machines and IT equipment
carrying out basic maintenance and cleaning where required
accurately completing all accountancy and other associated documentation
Requirements
strong verbal and written communication skills
cleaner
Responsibility
to carry out all cleaning activities and use of chemicals and techniques in accordance with relevant manuals and specifications
to carry out all cleaning activities with use of chemicals and techniques in accordance with relevant manuals and specifications
to undertake shed and other depot cleaning duties
seek out ways to improve standards and flexibility within the cleaning team
to seek out ways to improve standards and flexibility within the cleaning team
to carry out Depot cleaning activities and use of chemicals & techniques in accordance with relevant manuals and specifications
create, enhance and maintain effective working relationships
create, maintain and enhance effective working relationships
Requirements
if there is more than one successful applicant, a reserve list will be created for other roles which become available at the depot within the next 6 months
marketing executive
Salary
salary
Responsibility
working with the Senior Marketing Manager to manage day-to-day relationships with agencies to maximise ROI
build and maintain relationships with External Communications, Route Managers, Sales, Social Media, Customer Experience, Customer Insight, Retail, Digital, and CRM teams
ensure compliance with internal approvals procedures and industry guidelines
manage and optimize search/traffic acquisition activities, such as paid search and always-on display advertising
plan, brief, and deliver an efficient calendar of brand leisure campaign activity through the line, driving brand fame, top-of-mind awareness, and ROI
ensure campaigns are delivered on time, on budget, and compliant with finance policies and procedures
work cross-functionally to gather insights and data for campaign strategy, amplify campaign activity through media channels, communicate campaigns to stakeholders, establish KPIs, and set up monitoring and evaluation methodologies
develop campaign briefs, coordinate with internal stakeholders for consultation and sign-off, assess creative ideas and media plans, challenge the status quo, and lead innovative creative thinking and media approaches
engineering manager
Responsibility
liaison with suppliers and point of contact. Material warranty. Technical and Contract review meetings on and off Depot, logistics
provide technical support
author or amend technical documents
the DEM team will be responsible for supporting all GWR depots and will work as part of a fully integrated team
resolve technical queries and improve processes
drive continuous improvement and performance
support and deliver projects
undertake training, competency assessments and audits
Changes in earnings for the position manager
0600 £1.2K £1.8K £2.4K £3K £3.6K £
0600 £1.2K £1.8K £2.4K £3K £3.6K £
3.5K £
2024
3.2K £
2025
Changes in earnings for the position train driver
0600 £1.2K £1.8K £2.4K £3K £3.6K £
0600 £1.2K £1.8K £2.4K £3K £3.6K £
3.5K £
2024
3.2K £
2025
Changes in earnings for the position cleaner
0600 £1.2K £1.8K £2.4K £3K £3.6K £
0600 £1.2K £1.8K £2.4K £3K £3.6K £
3.5K £
2024
3.2K £
2025
Changes in earnings for the position customer sales advisor
0600 £1.2K £1.8K £2.4K £3K £3.6K £
0600 £1.2K £1.8K £2.4K £3K £3.6K £
3.5K £
2024
3.2K £
2025
Changes in earnings for the position customer service
0600 £1.2K £1.8K £2.4K £3K £3.6K £
0600 £1.2K £1.8K £2.4K £3K £3.6K £
3.5K £
2024
3.2K £
2025
Changes in earnings for the position team leader
0600 £1.2K £1.8K £2.4K £3K £3.6K £
0600 £1.2K £1.8K £2.4K £3K £3.6K £
3.5K £
2024
3.2K £
2025
Changes in earnings for the position engineering manager