extensive experience in prioritisation and managing complex support operations with a focus on high-quality service delivery
networking/web architectures including HTTP
strong understanding of platform, products and integration with different environments
containers / Cloud Platforms
experience with troubleshooting complex software, networking, cloud solutions and APIs
experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
familiarity with SQL, programming/scripting languages , and cloud infrastructure will be very valuable
experience with databases , search engine is a plus
Responsibility
oversee the daily operations of the technical support team, including managing performance, providing guidance, and ensuring alignment with organisational goals
collaborate cross-functionally with other teams, such as Product Management, Engineering, and Sales, to address customer concerns, report recurring issues, and provide valuable feedback to enhance the product
lead training initiatives to ensure that the Support team is knowledgeable, up-to-date on product features, and equipped to handle customer inquiries effectively
technical support engineer
Requirements
networking/web architectures including HTTP
containers / Cloud Platforms
experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
experience with databases , search engine is a plus
high school diploma required
experience with trace analysis, debugging, and JVM troubleshooting is a plus
eager learner, ready to dig into many technical areas
engineering manager
Language
french
Requirements
proven experience leading and managing software engineering teams
strong background in modern software development practices, tools, and languages
experience and understanding of architecture principles across infrastructure platforms, API, security, data, integration, and application layers
experience with Agile methodologies and tools like Jira or equivalent
demonstrated ability to handle ambiguity, prioritise work, and resolve complex technical and organisational challenges
clear, effective communication with technical and non-technical stakeholders
highly motivated team player with excellent social, coordination and communication skills
Responsibility
monitor and address risks, bottlenecks, and resource needs proactively
collaborate with Product Management to define technical requirements and align them with business objectives
oversee the adoption of Agile/Scrum practices to improve team velocity and predictability