GRAVITEE Salary
Ashford
RIFT ACCOUNTING HOUSE, 160 EUREKA PARK UPPER PEMBERTON KENNINGTON ASHFORD TN25 4AZ ENGLAND
Earnings on positions in GRAVITEE
GRAVITEE is looking for employees for positions:
technical manager
Requirements
- extensive experience in prioritisation and managing complex support operations with a focus on high-quality service delivery
- networking/web architectures including HTTP
- strong understanding of platform, products and integration with different environments
- containers / Cloud Platforms
- experience with troubleshooting complex software, networking, cloud solutions and APIs
- experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
- familiarity with SQL, programming/scripting languages , and cloud infrastructure will be very valuable
- experience with databases , search engine is a plus
Responsibility
- oversee the daily operations of the technical support team, including managing performance, providing guidance, and ensuring alignment with organisational goals
- collaborate cross-functionally with other teams, such as Product Management, Engineering, and Sales, to address customer concerns, report recurring issues, and provide valuable feedback to enhance the product
- lead training initiatives to ensure that the Support team is knowledgeable, up-to-date on product features, and equipped to handle customer inquiries effectively