GRAIN CONNECT is looking for employees for positions:
operations manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
ensuring that company personnel have access to well maintained and operational vehicles
scheduling the delivery and fitting out of new vehicles
managing the administration of the fleet including insurance, registration documentation, fuel cards, tolls, fines and penalties and vehicle tax
analysing driver and vehicle data producing regular reports for Senior Management and any recommended corrective actions
managing and controlling hire vehicles, including insurance
planning and facilitating all vehicle service and repair requirements
transporting vehicles as required, checking on vehicle condition and managing any issues
owning vehicle database to ensure all key information is up to date such as user/age/service & MOT, financing status etc
Requirements
as our business continues to grow, we are now looking for an experienced and highly motivated Operations
previous experience of working in an Operations role and ability to develop and maintain processes
manager to join our team
great communication skills and the ability to build professional working relationships internally and with suppliers
used to working in a busy fast-moving environment with the ability to prioritise effectively
financial and cost analysis
A high level of accuracy and attention to detail
full driving licence held for a minimum of 4 years
surveyor
Working hours
full-time | Permanent
Salary
salary
Responsibility
obtain a brief prior to each survey to ensure correct and complete survey results are obtained in line with correct specifications
responsible for the collection and reporting of telecom survey’s
employ associated industry guidelines and specifications
lead and work effectively with our Contractors
deliver telecommunication network intrusive surveys to time, cost and quality
responsible for documentation of intrusive survey results
work with the Head of Design to provide survey reports to the required standard, format and output, within the required timescales
supervise works in progress and maintain effective communication with the Head of Design and contractors
Requirements
as the Network Surveyor, you will be responsible for PIA and As Built surveying, data collection and reporting
minimum of 2 years telecoms surveying or relevant experience
experience in telecoms surveying in utilities and construction
you will also be required to deliver surveys within the specified timescales
conversant in the use of telecoms surveying equipment
ability to work autonomously to deadlines and prioritise work accordingly
good communication skills – both written and verbal
professional telephone manner
supervisor
Working hours
full-time | Permanent
Benefits
fuel card
Responsibility
coach and support the build partners, ensuring any ‘blockers’ to the plan are highlighted and escalated effectively
conduct site audits across all deployed gangs
update daily/weekly reports and review against the project delivery milestones, highlighting any risks to the Contracts Manager
ensure all post installation/as-built documents are completed and checked in accordance with the conditions of the project requirements
consult with the Highways Department, Local Authorities, and other Utilities companies on behalf of the group to coordinate works when required
ensure contractors have site-specific method statements and risk assessments in place daily
ensure all permits are submitted in good time and closed in good time
liaise with the public, dealing with any issues that our network construction activities may have caused
Requirements
reporting to the Contract Manager, the Civils Supervisor will be responsible for overseeing all civils/fibre construction activities
managing FTTP/FTTH Civils and fibre works
an understanding of method statements and risk assessments
environmental guidelines and within permit timeframes and conditions
working knowledge of CDM Regulations
we are looking for an individual with extensive experience in Telecoms or Utilities working in a Civils
new Roads & Street Works Act 1991 supervisors’ ticket in date
A full driving licence
contracts manager
Working hours
full-time | Permanent
Benefits
fuel card
company car
Responsibility
manage site delivery
face of delivery on the ground with large civils sites
liaise with sub contractors and local authorities and report site status to the business at regular intervals
ensure any installation queries/challenges are addressed, resolved, or escalate
meeting with LAs
manage regular site visits
ensure the project is progressing within budget
managing expectations on delivery
Requirements
experience in telecoms Project delivery for 2-3 years
managed projects across multiple stakeholders
experience of working with design schematics, duct diagrams and work instructions
knowledge of underground duct network and utilities
NRSWA supervisors qualification
SROH knowledge
TMA knowledge
this role is to manage the delivery of several brownfield FTTP projects from civils through to cabling. Further, the successful candidate will be the escalation point for both internal and external customers should any questions/challenges arise
technical manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
set-up, manage and improve standards and procedures within the team
ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate
develop the skills and technical capability of the team together with the development of a robust succession planning process
manage the team and individual performance, technical and skills development
encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together
manage and motivate the Technical Support department to provide first class telephone, ticket, online chat, and e-mail support to Grain’s growing customer base
lead by example, taking ownership of escalated calls and showing how we handle calls and give excellent customer service
set clear objectives, evaluate progress and instil a high-performance culture with a focus on teamwork, service excellence and ownership for resolving customer issues
Requirements
we are looking to recruit an experienced Technical Support Manager to lead and develop our growing
highly customer focussed with a desire to shape the department around the needs of our customers
leading and developing a technical support or helpdesk department, preferably with an Internet Service Provider or similar technology company
support department
tangible evidence of delivering service and process improvements
the ideal candidate will have experience in a similar role within a dynamic, technology led business -ideally within the ISP sector
effective interpersonal and communication skills both written and verbal Experience improving and developing the knowledge & skills of others
able to work on own initiative to develop the team
senior buyer
Working hours
full-time | Permanent
Responsibility
lead on sourcing activities including identifying and qualifying new suppliers, constructing ITTs, RFPs and tender adjudication and presentation of responses
creating and presenting both cost models and tender evaluation models
establish supplier performance KPIs and manage in life performance and identify opportunities for cost and performance improvement
develop risk mitigation for higher risk suppliers and products
implement local catalogue for growing external spend ensuring continuity of supply
negotiate terms and conditions with suppliers ensuring contractual terms are fit for purpose and provide the necessary contractual cover for the Business
lead on negotiating whole life cost improvements within the supply chain and identify and qualify new sources of supply for broader benefits
ensure the right stock is in the right place at the right time and manage queries and implement local stock manage controls pending system implementation
Requirements
with our continued rapid expansion, we have an exciting opportunity for a Senior Buyer based at
head Office in Carlisle
minimum five years’ experience in procurement and/or supply chain roles
knowledge of telecommunications and/or technology industries is desirable
good working knowledge of contracts and terms and conditions
ability to work unsupervised in a rapidly growing organisation and respond quickly to requirements, prioritising effectively
analytical with good communication skills and attention to details and the ability to work across the organisation
MCIPS or equivalent professional procurement qualification or BA or BS degree or other advanced degree in business administration, economics, purchasing or equivalent preferred
collections advisor
Working hours
full-time | Permanent
Salary
salary
Responsibility
monitoring customer accounts to identify overdue payments
keeping accurate records and reporting on collection activity
outbound and Inbound contact to customers to collect payments and ensure payment method is up to date
understanding and explaining customer sales offers and discounts
assigning overdue payments to ensure balances are correct
checking credit applied to accounts are correct
assisting with revenue assurance checks
spot trends on accounts to identify areas for improvement and limit risk
Requirements
knowledge of billing procedures and collection techniques
experience and knowledge of MS Office
comfortable working with targets
you will have excellent customer facing skills, particularly with customers who may have fallen behind on payments
patience and ability to manage difficult conversations
skilled in negotiation
problem-solving skills
customer service experience
sales executive
Working hours
full-time | Permanent
Salary
salary
Responsibility
attracting new sign ups to our network
inputting accurate data to a number of systems
communicating with housebuilder sales teams and housing associations
creating and executing sales strategies
analysis of strategy success
updating CRM system with accurate and timely data
managing customer relations and satisfaction
tailoring customer communications
Requirements
A proactive and motivated team player who can build great relationships and communicate with our clients to gain accurate data to sell our products to new customers
network engineer
Working hours
full-time | Permanent
Requirements
proven experience in an ISP or large Enterprise environment
A solid background in routing & Switching
adept and creative skills for solving complex network and security challenges across multiple functions
in-depth troubleshooting at the LAN and WAN levels
experience in documentation of technical issues
ability to understand IP network designs
practical knowledge of BGP, OSPF, ISIS, CGNAT, IPV4, IPV6 & VOIP
knowledge of multiple network technologies IP, Ethernet, Switching, QinQ, VPLS, VPN, MPLS and Firewalls security practices
Responsibility
escalation for the service desk of client issues they cannot resolve
working with our network management systems to ensure data is up to date and accurate
on call working required
working with the wider team you will improve our existing processes and help develop new ones to improve our efficiencies
contract manager
Working hours
full-time | Permanent
Benefits
company car
Responsibility
manage site delivery
face of delivery on the ground with large civils sites o Meeting with LAs o Manage regular site visits
liaise with sub contractors and local authorities and report site status to the business at regular intervals
ensure any installation queries/challenges are addressed, resolved, or escalate
o Managing expectations on delivery o Scheduling project meetings and updates with line manager
ensure the project is progressing within budget
manage H & S on site of our teams and the public
o Throughout the project delivery, ensure that any issues are escalated in a timely manner and follow through to delivery
Requirements
this role is to manage the delivery of several brownfield FTTP projects from civils through to cabling
experience in telecoms Project delivery for 2-3 years
further, the successful candidate will be the escalation point for both internal and external customers should any questions/challenges arise
managed projects across multiple stakeholders
experience of working with design schematics, duct diagrams and work instructions
with a traditional network build installing our very own duct network in towns and cities across the
knowledge of underground duct network and utilities