manager
11 the last 308 days, recently 2023-11-08
Responsibility
- GTR are looking for Driver Manager based at Barnham Train Crew Depot
- GTR are looking for Driver Manager based at Selhurst Train Crew Depot
- to be a highly visible people focused manager driving improved employee engagement and results
Show more +43 - line Management of drivers dealing with individual performance reviews, briefings, welfare, disciplinary, grievance and poor performance matters
- the administer of all movements of rolling stock within the depot
- deliver the planned daily timetable across your designated service group
- respond immediately to real time disruptive events on GTR trains, stations and Network Rail infrastructure in association with our partners
- can you implement customer service standards that change the culture and raise the professionalism of drivers across GTR
- work closely with our engineering department to ensure the fleet of trains is maintained
- develop a first-class customer service environment that delivers excellent service to our customers
- prepare real time summaries and reports around daily performance and service preparedness for Senior Managers
- work closely with our operations department to ensure best use is made of available traincrew
- this is a shift position Early/Late/Nights
- are you able to lead and manage a designated group of drivers to deliver a high performing workforce in line with GTRs specific standards in safety, performance, and customer service expectations
- enhance the on-board experience for our customers, resulting in repeat business and provision of higher satisfaction results
- work under the guidance and instruction from the Duty Network Operations Manager on duty as required
- work closely with all stakeholders to ensure our customers receive the best possible experience
- for clarity and to aid candidates in making their application, detail of the Train Service Manager role is included below
- about You
- to be a highly visible people focused manager driving improved employee engagement and results. Line Management of drivers dealing with individual performance reviews, briefings, welfare, disciplinary, grievance and poor performance matters
- strong people leadership skills
- responsible for providing a small team with leadership, motivation and operation advice, ensuring they work together safely and effectively to the required standards and specifications
- monitor on the day train service at key defined stations on the GTR network and record incidents and occurrences in our logging system
- report delays to the relevant Train Service Managers and advise of likely impact to train services so that the Train Service Managers can take action to reduce the impact
- we expect you to have first-rate people skills in this safety critical environment. Excellent interpersonal communication with an innate ability to build constructive relationships with people of all levels
- strong interpersonal skills with the ability to inspire teams
- previous experience or a good understanding of operational safety standards and procedures will be required, which you can demonstrate through your experience in the railway, or an equal industry, and its operations
- log on the relevant systems instances of delays at stations, allowing stakeholders to view delay narratives and the actions taken to mitigate
- developing and maintaining a professional relationship with Trade Union Representatives
- drive team performance through excellent engagement and utilise the attendance procedure, improving performance, individual grievance, and the disciplinary procedures as appropriate to ensure fair treatment and improved performance
- are you an energetic, passionate and experienced leader who can get the best out of a team of drivers in one of our busy depots?
- effective oral and written communication skills
- ensure that there is sufficient Train Crew available to provide the day-to-day services according to the daily plan in order to cause minimal delays to train services
- whilst performing in this role, successful candidates will be trained as Train Service Managers and must understand that this is a requirement for application, all candidates would be invited to complete an initial online assessment, and those selected will be invited to a further in person assessment day and formal interview to the standard of a Train Service Manager
- provide reports as directed by the Materials Manager/Fleet Materials Manager
- note that both roles are shift working variously on early, late and night shifts including weekends and bank holidays
- we're passionate about having a strong and diverse workforce
- deliver a safe and reliable train service in ensuring that train dispatch related incidents and delays are kept to a minimum, as well as working on performance Visualisation Boards and improvement plans
- working in our control centre, the Train Service Manager is one our most challenging roles, offering an opportunity to play a critical part in the delivery of our train service
- overall responsibility
- able to investigate delays and incidents with the objective of identifying immediate, basic and underlying causes, and able to make meaningful recommendations to prevent re-occurrence
- do you possess the following skills?
- deputise for the Materials Manager in their absence
- assist Driver Resource Managers to ensure that you comply with ‘Hidden' excess working hours is maintained, and that if any breaches do occur these are properly investigated
- the successful candidate should be able to demonstrate the following
- deploy front line employees during disruption to meet the needs of the customer ensuring that all company standards are met
Requirements
- proven track record of line and resource management in a train environment
- ability to plan in a fast changing environment
- A track record of delivering exceptional customer service in a transport industry
Show more +6 - ability to work on own initiative as well as within a team
- GTR are currently recruiting for a Store Manager to join our busy materials stores team at our Hornsey Engineering Depot
- strong interpersonal skills and have the ability to influence
- you will be working closely alongside our engineering teams, ensuring that the stores are managed efficiently
- rail is a fantastic industry to work in, offering real career development and opportunities. We want our teams to reflect the communities they serve, and our aim is for our teams to mirror the local population with representation across society
- in this role, you will be supported by a strong team and given the chance to learn and build on your own skills
Trade
- management
- Management
high salary - 23% higher than the average in this position
Earnings for position manager
manager - How much money do you make working at this position?
Average salary at company GOVIA THAMESLINK RAILWAY is 4583£.
The national average salary is 3300£.
1500 £
Lowest
Lowest
3900 £
Average
Average
6300 £
Highest
Highest
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