GLOBAL ENERGY SYSTEMS & TECHNOLOGY

Responsibility

• job Title: Services Technical Administrator
• be the first point of contact for customers and engineers, answering telephone calls and emails
• log faults and allocate work to the members of the engineering team via CRM system
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• location: Lytham St Annes
• technical knowledge to be gained and relayed to customers and Engineers
• shift: 08:00am till 17:00 Monday to Friday
• troubleshooting basic issues with customers and engineers
• take information from Engineers reports to create invoices to send to the customer
• follow up with customers to ensure correspondence have been received and to take further instructions
• invoice for service and repair work within an agreed timeframe of job completion
• liaise with customers to ensure they are kept up to date with the profess of their service job
• carry out reasonable tasks requested by Services Manager
• follow up on tickets created on the CRM to ensure SLA adhered to
• assist with sign off and hand over paperwork to clients and customers
• schedule and send out renewals to existing customers

Requirements

• excellent communication skills within a customer focused environment
• you must have excellent communication skills within a customer focused environment
• the ability to effectively communicate with clients, residents, engineers and management
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• highly organised and a team player
• be able to thrive in a demanding and dynamic environment
• outstanding customer care skills and a professional approach
• customer service: 1 year
• you must be IT literate with experience in MS Office and have the ability to learn new systems quickly

Earnings for position technical administrator

Responsibility

• assist Installing new heating systems, replacing radiators and fitting new Global Energy Systems Air Source Heat Pumps across the UK
• install new heating systems, replace radiators and fit new Global Energy Systems Air Source Heat Pumps across the UK
• interface politely and confidently with a mixture of clients from the domestic to commercial sector
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• job Title: Plumber
• work well in a team, but just as affectively on their own
• work well within a team but just as affectively on your own
• follow instructions from office-based service engineers
• have the ability to problem solve
• attend service calls at customer sites to carry out routine maintenance and reactive repairs on current Air Source Heat Pump installations
• accurately report back on each issue attended, the resulting fix and with forward thinking, a solution to better develop the product range
• have the ability to problem solve on their own
• carry out tasks methodically, following procedure, to ensure tasks are carried out correctly. Pro-actively support the company by developing the current procedures in order to optimise our work
• ensure all site working areas are left tidy and clean
• carry out tasks methodically, following procedure, to ensure tasks are carried out correctly. Proactively support the company by developing the current procedures in order to optimise our work
• grow and develop with the company, once up to speed, provide training and development to future individuals as the company grows
• ensure customer satisfaction with every aspect of our service
• to be available to participate in standby or call out rotas

Requirements

• full UK Driving Licence - The candidate must be happy to drive, as our customer base is UK wide
• 3 years plumbing experiences – Candidate must be qualified to install, commission and sign off unvented hearing systems
• working towards NVQ Level 2 plumbing and heating qualification or equivalent
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• previous experience with Air Source heat pumps is beneficial but not essential
• experience reading heating schematics, fitting pipe and carrying out general plumbing maintenance work
• ability to troubleshoot any issues that arise during an installation or maintenance site visit
• full UK Driving Licences – This role is predominately on the road and carrying out installations across the UK
• plumbing: 1 year
• plumbing: 3 years

Responsibility

•  Manufacture/ Assembly of Air Source Heat Pumps in line with standard operating procedures utilising current manufacturing processes
•  Inspect finished products to ensure quality production
•  Test products for functionality and quality
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•  Preparing items, wrapping and strapping as well as accurate labelling for dispatch
•  Adhere to applicable regulations, policies and procedures for health, safety and environmental compliance
•  Clean production and work areas
•  Maintain inventory and restock inventory
•  Interface politely and confidently mixture of clients from the domestic to commercial sector
•  Work effectively on their own
•  Follow instructions from office-based service engineers and provide clear and concise information to the office
•  Carry out tasks methodically, following procedure to ensure tasks are carried out correctly
•  Trouble shooting issues on their own
•  Maintain a professional approach to work and customer interactions
•  Look presentable
• adhere to applicable regulations, policies and procedures for health, safety and environmental compliance
• maintain inventory and restock inventory

Requirements

• eagerness to learn and develop
•  Eagerness to learn and develop
• A desire to develop engineering skills and knowledge
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•  A desire to develop their engineering skills and knowledge
• basic Workshop knowledge
•  Basic workshop knowledge
• good organisational skills and methodical approach
• tool selection
• can follow instruction
• experience with hand tools
• diligence in record keeping
• experience with power tools

Responsibility

• you’ll help provide feedback to the management team at the factory to help improve the efficiency and quality of the installations

Requirements

• minimum NVQ level 2 or equivalent
• water regulations
• G3 hot water qualification
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• part L
• gas Safe
• bpec L3 heat pumps
• you’ll have basic fault-finding experience of wet systems and basic electrical knowledge
• you’ll be confident making site specific decisions to help deliver installations on time and to a high standard
• you’ll have experience installing boilers and wet heating systems including copper pipework and radiators, air source experience is beneficial but not essential
• plumbing: 1 year
• you’ll be an experienced plumbing and heating engineer with knowledge of heating system design as well as domestic hot and cold-water system knowledge
• you’ll have the ability to challenge system design that is presented to you and adapt during the dynamic environment of an installation

Earnings for position engineer

Responsibility

• attend service calls at customer sites to carry out routine maintenance and reactive repairs on current Air Source Heat Pump installations
• grow and develop with the company, once up to speed, provide training and development to future individuals as the company grows
• interface politely and confidently with a mixture of clients from the domestic to commercial sector
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• have the ability to problem solve on their own
• job Title: Refrigeration Service Engineer
• ensure all site working areas are left tidy and clean
• ensure customer satisfaction with every aspect of our service
• accurately report back on each issue attended, the resulting fix and with forward thinking, a solution to better develop the product range
• carry out tasks methodically, following procedure, to ensure tasks are carried out correctly. Pro-actively support the company by developing the current procedures in order to optimise our work
• to be available to participate in standby or call out rotas
• location: This role is predominately on the road, travelling to installations across the UK to carry out various service, maintenance and fault-finding tasks on Global Energy Systems Air Source Heat Pumps
• shift: 07:30am till 17:45 Monday to Thursday – Jobs can potentially run over, need to be started early and there are on call periods during weekends and bank holidays that could require attendance

Requirements

• F-Gas qualification
• work well in a team, but just as affectively on their own
• experience of fitting pipe and carrying out plumbing work
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• knowledge of wiring diagrams and installation schematics would be beneficial
• full UK driving licence
• fitting Pipe and Plumbing work: 1 year