GLOBAL CTS

Responsibility

• developing and maintaining good working relationships with both vendors and buyers
• responsible for all the administration relating to police forensic post mortems
• create trade pricing and RRPs for categories provided by the manager
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• arranging property viewings and client appointments
• collate information and manage each case to completion
• greeting visitors on arrival to the office
• first point of contact for police and coroners on behalf of the pathologists
• assist in the preparation of proposals by compiling information and data
• work with the team to ensure all product information is correct and all design and IP legislation has been carried out
• benchmark competitor product ranges against proposed product ranges for key customers in terms of price and product specification
• preparing correspondence as appropriate
• liaising and resolving a wide range of telephone enquiries from Police, Coroner Officers and Home Office Forensic Pathologists, CPS
• manage the administrative process of submissions including formatting, proofreading, and editing proposal documents
• monitoring deadlines, tracking progress, and managing the process
• recording and maintaining up to date information on our CRM system
• arranging post mortem dates and times with several organisations
• providing support to our team
• answering email enquiries, including correspondence needing investigation
• creating and maintaining bid project plans and schedules using Teamwork software
• check artwork
• answering all email enquiries, including correspondence needing further investigation
• record success rates, preparing information to assist management meetings
• ensure product specifications are correct and help collate and upkeep product information
• covering office based Administration and all related tasks
• scanning external reports received into the relevant pathologist’s case file
• registering associates in the database and keeping their information up-to-date, and contacting them as needed for bids or other opportunities
• update range sheets and ensure that all stake holders within the business are updated on any developments
• recording details on the database and within each case document
• attend photo shoots, exhibitions and external customer visits as appropriate
• liaise and assist sales teams, customers, China Sourcing Office and UK supply team with any product queries
• make amendments and finalise the graphics in advance of a trial start date
• liaising and resolving a wide range of telephone enquiries from Police, Coroner Officers and Home Office Forensic Pathologists, CPS and occasionally family members
• product group analysis by SKU to ensure all sales opportunities are met and ensure any poor performing products are managed profitably out of the business with the support of the category management and commercial teams
• maintain Key Customer administration files
• maintain and co-ordinate diaries, update with inquests/ trials/ case conferences and post mortem arrangements
• maintain and co-ordinate diaries, update as necessary with inquests/ trials/ case conferences and post mortem arrangements
• attend internal meetings and take detailed minutes
• liaise with witness care/ police officers/ coroners officers to ensure there is no change to a pathologist’s scheduled appearance
• carry out retail pricing market research
• preparing reports for peer review, avoiding potential clashes with conflict of interest relating to defence work
• send out school literature to enquirers in a timely manner
• send booking details to operators for the hire they are allocated to
• minute meetings
• responsible for the disclosure of typed preliminary, final, opinion and supplementary reports
• dealing with customer queries

Requirements

• meticulous attention to detail
• ability to prioritise workload in fast-paced environment
• this will involve working very closely with team members, pathologists, coroners’ officers, police and CPS to resolve queries
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• calm professional manner, comfortable handling challenging conversations, demonstrating patience, understanding and integrity at all times
• excellent written and verbal communication skills
• calm professional telephone manner, comfortable handling challenging conversations, demonstrating patience, understanding and integrity at all times
• well organised
• conscientious and supporting member of the team
• you will need to be able to read reports and on occasion view photographs which some might find distressing
• handle a flexible workload and be able to change priorities rapidly and efficiently at short notice
• high attention to detail and ability to review documents effectively
• must be able to handle a flexible workload and be able to change priorities rapidly and efficiently at short notice
• must have strong attention to detail
• approachable with the ability to build rapport and provide excellent customer service
• PLEASE NOTE THIS IS A BUSY AND DEMANDING ADMINISTRATION ROLE - NOT CUSTOMER SERVICES
• demonstrate good time management
• proficiency in MS Office applications and experience with MS Teams
• strong computer skills, especially Excel and PowerPoint
• excellent organisation and administration skills
• high levels of personal resilience
• ability to manage a wide range of tasks
• car owner with a full UK driving licence
• strong desire to take ownership and show determination
• A strong desire to take ownership and show determination
• multi-tasking and prioritisation
• experience of working on a CRM system is desirable
• excellent relationship management skills, comfortable liaising with a wide ranging group of professionals
• global CTS are working with a medical company based in Wantage, we are looking for a strong Administrator to join their team, you will be responsible for front line support for 11 Home Office Forensic Pathologists
• calm under pressure
• strong IT skills
• team player
• comfortable handling challenging conversations
• customer service: 1 year
• administrative experience: 4 years

Earnings for position administrator

Responsibility

• building long term relationships with clients
• forecast reporting and pipeline management
• become familiar with e-resources available for allocated territories
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• assisting Sales Support with Quotes and Orders
• assisting sales support with quotes and orders
• responsible for compiling lists of contacts and communicating with them primarily by email with details of digital resources
• supporting the Team with existing leads / prospects and accounts
• liaising with new contacts, or existing customers about other resources they may find beneficial
• new business generation – cold & warm calling
• new business generation - cold & warm calling
• marketing team will prepare emails for you to use with all your contacts
• following up marketing activities
• answering enquiries which are generally requests for free trials of the resources and/or price quotes
• the ability to upsell and grow accounts
• ability to upsell and grow accounts
• follow industry developments and market trends
• set up sales opportunities using the CRM
• maintain a high level of knowledge of our vendor technologies
• send out free trials and price quotations
• execute the Company’s sales strategies and achieve established sales quota by identifying business opportunities through account prospecting and profiling
• provide effective sales presentations/product demonstrations to prospective customer management
• provide sales presentations/product demonstrations to prospective customers
• prepare appropriate sales order paperwork to ensure purchase order reflects appropriate configuration/ solution for the customer
• prepare sales paperwork to ensure the PO reflects appropriate configuration
• provide the relevant information and follow up after a week or two with the aim of securing a subscription to one or more resources
• manage the order process
• provide ad hoc reports and performs assigned projects as needed
• provide routine updates to the Company’s sales database with account activity and status
• routine updates to the Company’s sales database with account activity and status

Requirements

• engineering
• management
• confident using the telephone
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• hard working and driven
• good work ethic, timely and organised
• timely and organized
• experience working in sales, account management or customer services
• ability to work under your own initiative and within a team
• great people person
• the ability to demonstrate strong business acumen is important
• demonstrate strong business acumen is important
• degree in any subject is preferred but not essential
• experience of working within the Electronics industry
• keeping the CRM up to date
• excellent spelling and grammar as the job involves writing emails to librarians and teachers
• project planning and management
• ability to work well by themselves and as well as a team
• experience of using Netsuite desirable
• travel when and where necessary
• friendly, confident telephone manner
• able to coordinate operations, i.e., ordering and receipt of PCBAs
• ability to listen and articulate effectively
• highly organised and able to balance several tasks at once
• able to manage sales funnel from quoting stage onwards
• must be a car driver with access to a car
• you should have a experience of Customer/Client management skills (As you will be the main relationship holder between clients
• to converse with all customers and the people throughout the organisation from Director level to Junior level
• candidates will have a proven track record of B2B Account Management/ Telesales and/ or business development with a minimum of 1 year in ICT sales ideally or a similar industry
• track record of B2B Account Management/ Telesales and/ or BD with a minimum of 1 year in ICT sales ideally or a similar industry
• leading and motivating staff
• to travel when and where necessary if required
• account management: 1 year
• customer services: 1 year
• sales: 1 year
• emotional intelligence and empathy
• farming or Agriculture: 1 year
• to be able to run standard reports as and when required
• candidates must be financially astute and mathematically capable of understanding how to work our margin percentages, as well as maintaining and developing the profitability of the company

Benefits

• service car

Earnings for position account manager

Responsibility

• prepare invoices from customer orders
• support the sales account managers with quote enquires and sales orders
• supporting the end to end customer ordering process and to ensure deliveries are on time
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• support the Account Managers with tenders and quotations
• compile packing lists
• generate new leads and take ownership
• managing a portfolio of B2B customers, both in UK and Germany
• responding to incoming customer enquiries via phone and email
• ensure correct preparation of customs documentation
• proactively phone customers to gain business
• act as the facilitator for a smooth order process and be the go-to person to resolve any order related questions
• sales order processing and tracking to order fulfilment
• liaise with customers concerning order despatch
• taking full responsibility for the development and management of your accounts
• process sample orders for our customers
• keeping the CRM system up to date
• ensure maintenance of competitive shipping/air freight costs
• be proactive when solving customers issues
• work with Sales, Operations, Finance and Marketing to understand and meet customer requirements
• following leads generated from marketing activities, trade shows and requested calls
• advise on export documentation procedures
• information is completed in an accurate and timely manner and added to the CRM
• proactive and understanding when solving customers issues
• check and approve courier invoices
• maintain reports or as required by the Sales Director
• respond promptly to any customer enquiries and any transport queries
• review and manage customer debts ensuring payments met
• deal directly with customers on any Customer Service related questions either
• liaise with the 3rd party warehouses, delivery companies and customers in respect of delivery failures/queries
• attend relevant conferences and networking events
• investigate customer issues and complaints through to resolution
• liaising with the Purchasing, Logistics and finance/credit control departments
• monitor upcoming deliveries and inform clients of any delays
• placing purchase orders and booking customer deliveries
• liaising with Logistic and Export companies to chase up deliveries and resolve issues for their customers
• first port of call for B2B customers with general queries

Requirements

• proven track record in a similar position
• excellent communicator
• multi-task, prioritise, and manage time whilst maintaining high levels of accuracy
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• organised, adaptable problem solver
• accurate IT skills and data entry
• comfortable working in a fast-moving environment
• A good understanding of MS Office, particularly Excel. SAP would be beneficial but not essential
• enthusiastic team player, with outstanding communication skills
• experience in a B2B environment
• sales administration: 2 years
• import or export: 2 years
• sales administration: 1 year
• customer services: 2 years
• administration: 4 years
• administration: 1 year
• administration: 2 years
• global CTS are working with a large company based on Milton Park, they are looking for an Export Sales Administrator to join their team due to a very quick promotion internally
• the Export Sales Administrator will be responsible for preparing, recording, monitoring and processing export documentation for customers outside of the UK in support of the Company's business plan, quality standards and operational objectives

Earnings for position sales administrator

Responsibility

• support the sales Account Managers with quote enquires and sales orders
• support the Sales Account Managers with quote enquires and sales orders
• proactively phone customers to gain business - following queries, warm leads of lapsed clients
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• phone customers to gain business - following queries, warm leads of lapsed clients
• responsibility for the development and management of accounts
• maintain and develop regional customers as part of a team, providing a high level of service at all times
• use strategic selling skills when dealing with customers
• demonstrate products to the customer, so you must be able to show an interest in learning how these are made
• deal with queries, orders and quotations from new and existing customers
• complete reports required by the Sales Director as well as keeping the CRM updated
• complete reports for the Sales Director as well as keeping the CRM updated
• review and manage customer debts ensuring payments meet with company payment terms and conditions
• manage customer debts ensuring payments meet with company payment terms
• maintain internal sales processes by meeting SLA's and customer requirements
• build and enhance relationships between our customers and our company
• attend relevant seminars, conferences and networking events as directed by the Sales Director
• attend relevant seminars, conferences and networking events as directed
• professional demeanour and attitude, outgoing and friendly
• organised, focussed, sales driven, excellent telephone manner

Requirements

• commercial Insurance
• customer Service
• sales
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• sales Executive
• commercial Sales
• confident using the telephone
• ability to follow processes with regards to updating the CRM and client records
• good work ethic, timely and organised
• preparing and sending out the relevant paperwork to clients
• hard working and driven
• ability to work under your own initiative and within a team
• follow up lapsed clients by phone
• timely and organized
• great people person
• providing the right advice in a manner that can be clearly understood
• keeping the CRM up to date
• ability to manage multiple priorities at one time
• ability to work well by themselves and as well as a team

Earnings for position sales executive

Responsibility

• manage outsourced facility and maintenance subcontractors
• responsible for the smooth running of the office including organising maintenance and repairs
• ensure maintenance is carried out as needed or as scheduled
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• manage the Administration Team ensuring effective day to day administration and processes are carried out smoothly and to a high standard
• manage reported facility/office issues
• manage the office budget
• provide varied support and administrative assistance and cover
• manage reception and incoming visitors, guests, and subcontractors
• typing of correspondence including invoicing
• answer main phone line
• managing the company mobile phones contract
• manage security passes and alarm codes
• office and kitchen consumables purchasing
• managing office purchases including IT equipment, ensuring logs are maintained and managed
• arranging travel and event bookings for staff
• run and organise various external networking events with the help from your team, arranging invites and RSVP’s and hand-on tasks on the day
• managing post
• preparing office for meetings and events including arranging catering
• liaising with staff and suppliers daily
• support with IT issues as needed
• process invoices
• ensure the availability of resources, materials, and products
• ensure all appropriate consumables are stocked and purchased as appropriate, including refreshments, stationery, toiletries, office equipment & PPE
• responsible for stock management, liaising with Finance to ensure stock is managed appropriately
• manage the planning function to ensure the availability of resources, materials, and products
• ensure all documentation for shipping products and materials is correctly completed ensuring compliance with all necessary transport regulations
• liaise with Engineering to ensure control of physical stock and prevent uncontrolled stock shrinkage and/or write-offs
• perform site HSE induction for all new employees

Requirements

• export Administration
• office Management
• office Manager
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• procurement
• experience in office management and managing a team
• reception or administrative tasks supporting business activities
• strong organisational skills and a good multi-tasker
• basic finance responsibilities - invoice processing
• flexible approach to work with a can-do attitude
• comfortable working with and adapting to new IT systems and software
• strong communication with an ability to write clear and concise e-mails
• ability to speak clearly, confidently, professionally at meetings and on the telephone
• ability to work well with others as part of a team
• office Management: 4 years
• managing a small team: 3 years
• event running and management would be an advantage but not essential as long as you have a confident approach and enjoy meeting and greeting
• strong numeracy skills with an eye for detail and ability to ensure accuracy of own work and of incoming documents/literature
• B2B events: 1 year

Benefits

• laptop

Earnings for position office manager