GLASSWORKS LONDON

Responsibility

• deliver fantastic customer focused service in a confident, helpful tone
• communicate the brand messaging
• help customers with the product - demonstrate a strong understanding of the clothing and jewellery that's in store
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• be punctual
• have a positive, enthusiastic attitude
• help to receive deliveries, check all items for quality control, flag any issues to the buying department
• help to pack warehouse transfer requests and receive incoming warehouse transfers
• support store management with visual merchandising and mannequin changes
• support store management in the day to day running of the store

Earnings for position sales assistant

Responsibility

• create fun, interesting and engaging video content, relevant to our followers
• ensure that content is aligned with brand aesthetics and identity
• provide weekly reporting of engagement metrics
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• keep your pulse on the latest social media trends , and propose ideas on how we can edit content for these platforms

Requirements

• creative, innovative personality that is always thinking outside of the box
• goal oriented, results driven and work well on a team as well as independently
• A natural passion and enthusiasm for all things social media
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• resourceful, engaging, organised and flexible
• customer and community savvy and can seamlessly navigate the nuances of the ever changing social media platforms

Trade

• marketing
• Marketing

Earnings for position video editor

Responsibility

• manage one fulfilment manager to deliver daily order fulfilment requirements providing line level support in peak and recruitment periods
• ensure adherence to stock processing deadlines and standards across deliveries, transfers, and price changes
• participate in new store openings from pop ups/concessions to permanent stand alone stores, and support managers with store repairs and upgrades
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• lead two retail store managers and a boutique retail team to meet and exceed monthly revenue targets by delivering on-brand customer service and managing the store environment and operations in line with brand standards
• structure and oversee investment in company culture and employee journey
• lead all retail and fulfilment recruitment and onboarding ensuring that all training and appraisal programs are run in line with company standards including maintaining and improving store manuals and training/onboarding materials
• run store walkthroughs and service support visits to ensure teams are delivering against the service standards, visual merchandising is on brand, store maintenance and stock operations are to standard
• oversee manager led stock takes and take responsibility for overall stock loss figures, coordinating line management plans to achieve stock loss targets

Requirements

• excellent customer service and proven track record of driving store teams to achieve revenue targets
• A strong understanding of budgets including sales targets and payroll budget allowance
• incredible communication skills primarily verbal but also written for updating manuals, appraisals, etc
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• A minimum of 4 years retail management experience, with a strong portfolio in fashion retail . Cluster management experience is preferred but not required

Responsibility

• manage the employee lifecycle from recruitment and onboarding; to training and development, appraisals and promotions; ending with exit reviews and offboarding
• manage the Glassworks London online HR presence
• ensure healthy internal communication around job openings, benefits changes, training opportunities, changes in pay, etc
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• work closely with the CEO to develop and implement strong HR systems and processes leveraging the extensive in-house HR technology and job description/training/appraisal tools that are already in place

Requirements

• 3-5 years experience working in an HR or retail management role, preferably in the fashion industry
• proven hiring and talent development experience must be able to speak to your individual responsibilities, weekly processes, and KPI performance
• an extremely organised and goal-oriented team player with great communication skills
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• A clear passion for building and developing teams

Responsibility

• create fun, interesting and engaging video content, relevant to our followers
• ensure that content is aligned with brand aesthetics and identity
• provide weekly reporting of engagement metrics
  Show more +1
• keep your pulse on the latest social media trends , and propose ideas on how we can edit content for these platforms

Requirements

• creative, innovative personality that is always thinking outside of the box
• goal oriented, results driven and work well on a team as well as independently
• A natural passion and enthusiasm for all things social media
  Show more +2
• resourceful, engaging, organised and flexible
• customer and community savvy and can seamlessly navigate the nuances of the ever changing social media platforms

Trade

• marketing
• Marketing