FUSION IT MANAGEMENT  Salary

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UNIT 3 99 - 101 BIRDS ROYD LANE BRIGHOUSE HD6 1NG ENGLAND
TIN: 04776052
 IT-Services
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FUSION IT MANAGEMENT
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FUSION IT MANAGEMENT is looking for employees for positions:

it support engineer

  • it support engineer
  • 3rd line support engineer

Working hours

  • full-time | Permanent

Language

  • english

Education

  • GCSE or equivalent

Responsibility

  • experience in an IT helpdesk or similar role
  • provide remote technical support; answering support queries via telephone or email to meet the agreed SLAs
  • excellent telephone manner and face to face communication skills
  • good knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies
  • respond positively to all enquiries from clients and help them resolve any problems efficiently and accurately
  • basic understanding of PC hardware set-up and configuration
  • escalate more complex service issues to technical teams as required
  • basic understanding of networking