Earnings on positions in FUSION IT MANAGEMENT
FUSION IT MANAGEMENT is looking for employees for positions:
- experience in an IT helpdesk or similar role
- provide remote technical support; answering support queries via telephone or email to meet the agreed SLAs
- excellent telephone manner and face to face communication skills
- good knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies
- respond positively to all enquiries from clients and help them resolve any problems efficiently and accurately
- basic understanding of PC hardware set-up and configuration
- escalate more complex service issues to technical teams as required
- basic understanding of networking
- this is a hybrid position so you should be within reasonable traveling distance to office
- responsible for troubleshooting any technical issues that have been escalated through the helpdesk
- excellent time management and communication skills
- act as troubleshooting lead for high level technical issues, high priority tickets and MSO's
- follow the helpdesk process and set an example for other employees
- visit client’s sites as and when required
- be approachable – ensure employees feel comfortable to ask for assistance
- manage own time effectively and ensure all time spent on client jobs is logged
- desktop and application support
- administration and setup of Windows Server 2012/2016/2019
- virtualization technologies
- cloud technologies and concepts
- high-level networking, routing and firewalls
- wifi Solutions
- exchange and 365 tenant administration
- printer setup and administration