FURNCARE

Responsibility

• overseeing and working with purchasing Co-Ordinator to ensure consistent levels of stocks are maintained and suppliers are monitored
• identify trends and issues, provide optimisation feedback to the wider team
• producing work schedules for warehouse and production teams on assembly line to meet deadlines
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• maintaining QC standards and quality of packaging including branding
• working with warehouse team to make sure daily and weekly targets are met
• analysing financial data and production reports to improve efficiency
• monitoring warehouse performance to ensure schedules are prioritized for on time dispatch/loading
• controlling labour for warehouse and to ensure sufficient labour requirements are met
• monitoring warehouse storage systems
• maintain high quality standards and stringent quality control process
• reducing labour and material waste and reducing inaccuracies
• working with purchasing team to maintain accurate and correct stock levels
• advancing and improving warehouse procedures
• training, supervising, leading and appraising staff
• produce regular reports and statistics on a daily, weekly and monthly basis
• maintain standards of health & safety, hygiene and security
• set up warehouse layouts and processes to ensure efficient space utilization
• organize and oversee all waste disposal including recycling of old products

Requirements

• good oral and written communication skills
• people management skills including the ability to inspire, lead and motivate a team of people
• practical understanding of warehouse procedures
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• knowledge of transport and distribution
• attention to detail and accuracy
• understanding of customer service
• numeracy and an understanding of finance for stock management
• initiative and decisiveness to lead the team
• warehouse Management: 2 years
• ability to work under pressure and to deadlines
• knowledge of legal requirements for operating a warehouse

Current offers for the position:

Responsibility

• assemble and build flat pack furniture
• quality control check furniture before applying packaging
• picking parts from storage before assembly
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• wrapping and packaging furniture ready for loading
• ensure keeping to schedule as set out by warehouse manager to ensure all furniture will be ready for loading
• unloading lorries of furniture and pallets
• picking furniture and furnishings from warehouse storage ready for loading

Requirements

• experience with moving and handling furniture
• experience with assembling furniture
• reliable and dependable
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• self-motivated
• flexible and willing to take on a variety of tasks
• team player
• organized
• practical and able to use hand tools competently
• warehouse: 2 years

Current offers for the position:

Responsibility

• oversee, coach and lead the internal customer service team
• hire and onboard future Customer Service Advisors as required
• improve efficiency in the team by assessing work flows and effectively co-ordinating the work load
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• establish customer service policies and procedures
• proactively add value to the customer experience to ensure it's truly hassle-free
• interacting with customers daily via phone, email and web chat to answer enquiries, overcome issues and solve their challenges
• utilise our internal system to raise orders and quotes, log communications and update customer records
• free the sales team from all admin by up-skilling the customer service team, to ensure they can manage relationships with key customers directly

Requirements

• customer Service: 3 years

Current offers for the position: