FURNCARE Salary
16 ROMAN WAY FISON WAY INDUSTRIAL ESTATE THETFORD IP24 1XB ENGLAND
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Earnings on positions in FURNCARE
FURNCARE is looking for employees for positions:
customer service manager
Working hours
- full-time | Permanent
Responsibility
- oversee, coach and lead the internal customer service team
- hire and onboard future Customer Service Advisors as required
- improve efficiency in the team by assessing work flows and effectively co-ordinating the work load
- establish customer service policies and procedures
- proactively add value to the customer experience to ensure it's truly hassle-free
- interacting with customers daily via phone, email and web chat to answer enquiries, overcome issues and solve their challenges
- utilise our internal system to raise orders and quotes, log communications and update customer records
- free the sales team from all admin by up-skilling the customer service team, to ensure they can manage relationships with key customers directly
Requirements
- customer Service: 3 years