FORTIS HOSTING is looking for employees for positions:
business development executive
Requirements
account Management
sales experience in B2B and MSP/Managed services to SMEs
no agencies please
A good understanding of Backup and DR technologies, including Business Continuity
A good understanding of Cyber Security technologies and Data Protection policies
the ability to keep up to date with evolving technologies
provide clear and precise information that is understood on a basic level by technical and non-technical individuals
good commercial awareness and understanding of business needs from SMEs
Salary
salary
Responsibility
generation of new business
developing a sustained pipeline of clients
contact potential clients
attend onsite and virtual conferences, meetings, and industry events
undertaking networking, email and phone campaigns, face-to-face meetings and presentations
maximising revenue and opportunity from new opportunities
generating accurate and timely quotations/proposals for new clients
undertaking networking, email and phone campaigns, face to face meetings and presentations
technical support engineer
Requirements
helpdesk
Language
english
Salary
salary
Responsibility
escalating issues to suppliers and development teams to reduce any potential delays
conducting extensive troubleshooting to identify the root cause of an issue
responding to and analysing complex technical queries that may require deviation from standard procedures
directing clients through issue resolution including occasional customer site meetings, providing status reports and regular updates
recording customer contact and activities in the helpdesk system
updating and managing the current working knowledge of the cloud products and services
the successful candidate will be dedicated to handling initial technical calls be solved and escalated where appropriate. The role involves working to resolve issues by looking for solutions and replicating customers’ problems in house
working on the helpdesk providing technical support team by telephone, email and remote assistance