FORETWO GROUP  Salary

Rating of the company
SUITE 3 ST JAMES BUSINESS CENTRE WILDERSPOOL CAUSEWAY WARRINGTON WA4 6PS ENGLAND
TIN: 10867179
 Consulting services
Rating of the company

FORETWO GROUP
Premium profile inactive
 Premium profile inactive

Earnings on positions in FORETWO GROUP

Looking for a job?

Describe to the employer what experience you have and get interesting career offers! Let other users advise you on your choice.

FORETWO GROUP is looking for employees for positions:

payroll specialist

  • payroll specialist
  • senior accountant

Working hours

  • full-time

Responsibility

  • conducting welcome calls to new customers and providing guidance on our processes
  • regularly keeping in touch with customers to ensure they are happy with our service and identify areas for improvement
  • responding to Trustpilot reviews and addressing customer feedback
  • handling customer queries in a professional and efficient manner
  • be available for overflow calls when necessary
  • sending birthday text messages and regular text messages to our customer
  • you will be responsible for guiding customers through our processes, responding to Trustpilot reviews, handling customer queries, and identify opportunities to improve the customer journey
  • identifying customer needs and proactively taking steps to maintain a positive experience throughout their whole journey

Requirements

  • 2 years of experience in Customer Success or a similar customer support role within the umbrella payroll industry
  • industry knowledge desired but not essential
  • exceptional interpersonal skills and a client-centred approach
  • great organisational and time management abilities
  • superb communication, collaboration, and problem-solving skills
  • proficiency in CRM software and MS Office
  • the successful candidate must be comfortable communicating and working via phone, SMS, email, and social media channels
  • umbrella payroll: 2 years