supervisor
Responsibility
- post Café Supervisor
- reporting to Catering Services Manager
- dated July 2023
Show more +18 - salary range £20,030 gross pa - £7,343.33 pro rata pa
- 12.5 hours per week. Permanent
- key holder responsibilities including opening up and closing down of the café and ensuring it is secure at all times
- status Flexible hours, to include evenings, weekends, some bank holidays and to cover holiday and sickness
- setting up and supervising the café each day
- focus on delivering exceptional customer services to all customers, ensuring all can access this high level of service
- manage the hygiene and health and safety of the café
- be responsible for providing written reports on income and costs, helping ensure financial targets are achieved and work to optimise profits
- work alongside the Duty Manager team to ensure a safe and welcoming customer experience for all visitors to the gallery
- promote daily menu specials and other elements of the programme, e.g. cinema screenings, by updating the cafe board
- maintain a high standard of Hygiene and Health and Safety within the premises and maintain the Company
- lead by example and ensure all staff deliver friendly, personalised attention towards each customer, welcome and explain the menu to determine the customer’s food and beverage interests and needs
- deliver exceptional service and develop strategies with the Catering Services Manager to encourage returning and new customers and encourage add on sales
- work with other members of the wider team to add value and enhance the reputation of the café and promote the wider programme at Firstsite
- to undertake any other reasonable duties as required as part of the post
- enhancing the coffee shop reputation and explore opportunities to add value to the cafe environment in line with the image agreed by the Director
- ensuring food safety regulations are complied with across all staff
- manager on any additional stock changes or requirements
Requirements
- excellent customer service skills
- numerical skills
- successful, proven experience of operating a café service
Show more +11 - successful, proven experience of staff supervision
- experience in events catering
- experience in training volunteers/casual workers
- good communication and organisational skills
- supervising experience: 1 year
- IT skills
- hospitality: 1 year
- ability to complete reports
- customer service: 1 year
- demonstrable budgetary experience, monitoring costs & meeting targets
- hold a current Level 2 Food Safety Certificate desirable, training can be provided
Salary in other companies in the position supervisor
| MC PERSONNEL | 29166 £ | 6250 £ 29166 £ |
| THE STATION HOTEL PATRINGTON | 23000 £ | 6250 £ 29166 £ |
| FREEDOM LAW | 12800 £ | 6250 £ 29166 £ |
| EXPERIS | 12400 £ | 6250 £ 29166 £ |
| STRATA CONSULTING | 8000 £ | 6250 £ 29166 £ |
| REPHAEL HOUSE | 7200 £ | 6250 £ 29166 £ |
| MBI MEDICAL | 6720 £ | 6250 £ 29166 £ |
| LISA'S LAW | 6666 £ | 6250 £ 29166 £ |
| TRIPOD ALLIED HEALTH | 6400 £ | 6250 £ 29166 £ |
| MYDENTIST | 6250 £ | 6250 £ 29166 £ |