FIRSTCOM EUROPE is looking for employees for positions:
credit controller
Working hours
full-time | Permanent
Salary
salary
Responsibility
firstcom Europe is looking to recruit a new member of staff in our Finance department. This is a fantastic opportunity to become part of a rapidly growing European Group, in an industry that continues to grow despite the current situation
payment processing in Sage and reconciling customer accounts
credit control, chasing customers for overdue debt
Requirements
accounting: 1 year
credit control: 1 year
crm manager
Working hours
full-time
Salary
salary
Responsibility
to understand each departments requirements and help to design and develop solutions for these business needs
develop comprehensive reporting and analytics capabilities within the CRM system to measure sales performance, customer service and business growth
ensure data integrity, security, and compliance by implementing best practices for data management and privacy within the CRM system
provide training and support to end-users, ensuring they adopt and fully leverage the CRM system's capabilities and optimise customers interactions
you will be responsible for the design, assist and oversee the implementation of new features/functionality and ongoing maintenance and support of the CRM strategy across the business
Requirements
degree in a relevant field or previous CRM experience
microsoft Dynamics and Power BI experience is advantageous
understanding of reporting and KPI’s
attention to detail, to manage the integrity of our data
strong communication skills along with a customer-oriented attitude
excellent problem-solving skills and ability to translate business requirements into technical solutions that will enhance customer experience
installation engineer
Working hours
full-time | Permanent
Benefits
company car
Responsibility
you will also receive training on maintaining both Cloud and traditional types of systems and also fault finding
your role will require you to install, terminate, and test the network cable infrastructure components
this will involve working closely with our existing engineering team, headed by the Engineering Manager
you will be trained on installing our Universe Hosted Cloud System and other Cloud based systems along with traditional on-site Telephone Systems
you will also learn how to install Network Cabling and the deployment of network infrastructure to lay the foundations to understand the services which we deliver to our customers
Salary
salary
customer service advisor
Working hours
full-time | Permanent
part-time
Salary
salary
Education
A-Level or equivalent
Responsibility
maintain constant communication with customers when arranging system installations and network services transfers/installs
monitor timely resolution of all orders that are “on hold”
verify that all initial paperwork received is correct and complete
commence the Installation procedure and liaise with all relevant 3rd parties of the next stages
order all customer network and broadband requirements in a timely and accurate manner
ensure all customer communications are logged on the CRM system and all processes are followed correctly
assist the setup of customer billing and fixing of rejects during monthly billing process
ensure all customers are happy at the completion of installation and all tasks on CRM system are completed