FIRST CUSTOMER CONTACT Salary
Rating of the company
0 ratings
3 reviews
London
8TH FLOOR THE POINT 37 NORTH WHARF ROAD LONDON W2 1AF UNITED KINGDOM
TIN:
07939526
Consulting services

Earnings on positions in FIRST CUSTOMER CONTACT

Choose a position
customer service advisor
2.1K £
▲15%

Changes in earnings for the position customer service advisor

Average annual salary

Current

2083£

latest offer

Total change

+15%

since 2024

Latest change

+15%

vs previous period

Average period

1944£

out of 2 points

0500 £1K £1.5K £2K £
0500 £1K £1.5K £2K £
2024
2025

Data based on job offers published by the company

Earnings on positions in FIRST CUSTOMER CONTACT

Average salary in this position
Average salary in this position in the country
customer service advisor
2083 £
-1%
2079 £

National average salary

2950 £

Average salary in this company

2083 £

FIRST CUSTOMER CONTACT is looking for employees for positions:

hr advisor

Trade

  • customer Service
  • Customer Service

Responsibility

  • create, develop, and update HR policies and procedures in line with any changes in employment legislation
  • establish and build effective relationships with key stakeholders at all levels
  • be responsible for ER case management, providing accurate advice covering all levels of complexity
  • display excellent communication skills, both written and verbal
  • offer guidance and support to HR advisor/ HR Assistants, fostering a collaborative and efficient HR team
  • support the Head of HR with ad hoc projects as and when required
  • monitor, analyse and report on key HR Data/ KPI's
  • support in Manager upskilling training programmes

it manager

Trade

  • management
  • Management

Responsibility

  • change Strategy Development: Define clear change objectives, success criteria, and a roadmap for the change initiative
  • feedback Collection: Collect and analyse feedback from stakeholders to make necessary adjustments to the change management strategy

product manager

Working hours

  • full-time | Permanent

Responsibility

  • develop go-to-market plans for new product launches and work with sales and marketing teams to ensure successful product adoption
  • identify and prioritize product features and enhancements that will drive efficiencies, customer satisfaction, revenue growth, and profitability

Contract type

  • location: First Contact Centre, The Square Sheffield

team manager

Working hours

  • full-time | Permanent

Language

  • english

Salary

  • salary

Responsibility

  • you can manage your team's quality and efficiency and, have worked with KPIs
  • you can work to strict deadlines and prioritise your time efficiently
  • you are thorough with excellent attention to detail
  • you can empathise with others and work well within a team
  • have an ability to work with various stakeholders both internally and externally
  • you can act as a point of contact for enquiries, sharing knowledge and identifying coaching and development, carry out 121s and development plans, motivating and engaging your team
  • able to adapt to an ever-changing customer services environment
  • have good IT skills and can learn new technology and processes quickly

Contract type

  • location: First Contact Centre, The Square Sheffield

planning manager

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • responsible for developing resource plans to ensure adequate resource coverage to drive excellent Csat and achieve pre agreed service levels
  • develop schedules for all operational teams to ensure coverage across a 24 hour operation

Contract type

  • location: First Contact Centre, The Square Sheffield
  • closing Date: 21 December 2022
  • closing Date: 20 January 2023

operations manager

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • manage complex enquiries/ claims and ensure that issues are escalated appropriately and brought to a satisfactory resolution
  • proactively identify and address customer issues to prevent them from developing into significant reputational risks
  • prepare reports on performance levels and customer contact trends to support business planning
  • set and achieve targets for measurables such as efficiency, service delivery and quality
  • build and develop the Operations team, providing coaching, training and feedback on a timely basis to maintain motivation and drive performance
  • ensure the team complies with relevant policies and procedures in order to mitigate business risk
  • use systems and direct contact with business managers to understand and provide feedback on the root causes of customer complaints
  • work collaboratively with peers and key stakeholders, particularly the Quality and Fraud Managers to gather information, share best practice and identify/ resolve issues

Contract type

  • location: First Contact Centre, The Square Sheffield
  • closing Date: 30 October 2022

customer service advisor

Trade

  • Customer Service
  • Hospitality & Tourism

customer service advisor

Language

  • english

Salary

  • salary

Responsibility

  • deliver exceptional customer service
  • achieve performance objectives while adhering to standards
  • maintain accurate records on our CRM system
  • attend training to improve personal knowledge and professional development
  • identifying and escalating high profile/priority customer contact to the Management Team
  • have an awareness of all business areas to enable you to understand root cause of customer contact and assist with continuous improvement
  • you would be the first point of contact for all customers dealing with incoming calls
  • our advisors are responsible for a variety of customer support matters which range from handling customer enquiries to resolving customer complaints