reviewing and analysing user stories for feasibility and validity
able to evaluate and plan appropriate levels of testing of user stories
finova is the UK's largest cloud-based mortgages and savings software provider, supporting over 60 leading lenders, 3000 mortgage brokers and 200 financial institutions
QA Engineer
generating and executing test scripts
our suite of award-winning software includes a Core Banking Platform, Broker Platform and finova Connect, a range of solutions that connect lenders, intermediaries and consumer
Requirements
at least two-years' experience of software testing
familiarity with PHP, MariaDB / MySQL, and Docker
familiarity with JIRA and Confluence
service delivery manager
Working hours
full-time
Benefits
mutual
Responsibility
address any repeated service failings promptly, raising proposals for Service Improvement Plans to the Senior SDM
interface regularly with the Account Management team to ensure alignment cross-functionally
monitor CSAT scores and RAG monthly and address any constructive feedback appropriately for all allocated clients Address any repeated service failings promptly, raising proposals for Service Improvement Plans where required
embed finova's Service Delivery and Client Relationship Management Strategy with your allocated clients
support the Senior Service Delivery Manager with overall vision and strategy of the Service Delivery pillar
senior marketing manager
Working hours
full-time
Benefits
mutual
Responsibility
collect customer feedback and generate ideas to increase engagement
account manager
Working hours
full-time
Benefits
mutual
Responsibility
leading contract renewals and ensuring appropriate notice and communication is given to clients
senior engineer
Working hours
full-time
Benefits
mutual
Requirements
act as part of a wider resolver team for incident resolution. Leading the team’s response to any major incidents
diligent, proactive, not afraid to challenge the status quo, self-motivated, and able to work independently and as part of a team
resource management - liaising with both engineers and project teams to schedule fixes, deployments, and upgrades
good understanding of multi-tier systems, network protocols and integration mechanics, including real-time APIs and batch file transfers
previous experience with software deployment and Azure hosting. Providing technical application, platform, and infrastructure support. Experience as a SysOps engineer maintaining systems in the financial services sector
customer service-focused delivery and support. Ensuring documentation is created/updated, and the team’s ticket updates in the finova ticketing systems are at the expected levels
Responsibility
keep all documentation updated, ensure configuration management items are properly maintained and secured, and develop & maintain runbooks and technical wikis
senior infrastructure engineer
Working hours
full-time
Benefits
mutual
Requirements
act as part of a wider resolver team for incident resolution. Leading the team’s response to any major incidents
diligent, proactive, not afraid to challenge the status quo, self-motivated, and able to work independently and as part of a team
resource management - liaising with both engineers and project teams to schedule fixes, deployments, and upgrades
good understanding of multi-tier systems, network protocols and integration mechanics, including real-time APIs and batch file transfers
previous experience with software deployment and Azure hosting. Providing technical application, platform, and infrastructure support. Experience as a SysOps engineer maintaining systems in the financial services sector
customer service-focused delivery and support. Ensuring documentation is created/updated, and the team’s ticket updates in the finova ticketing systems are at the expected levels
Responsibility
keep all documentation updated, ensure configuration management items are properly maintained and secured, and develop & maintain runbooks and technical wikis
devops engineer
Working hours
full-time
Benefits
mutual
Responsibility
ensure consistency across environments and proactively reduce drift where identified
keep all documentation updated and ensure configuration management items are properly maintained and secured, and develop & maintain runbooks and technical wikis
software development engineer
Working hours
full-time
Benefits
mutual
engineer
Working hours
full-time
Benefits
mutual
Responsibility
complete and enhance daily checks to ensure the system health and performance of the finova environment
contribute to providing a risk-free continuation of services
ensure consistency across environments and proactively reduce drift where identified