FIBRUS

Rating of the company
LANYON PLAZA WEST TOWER 8 LANYON PLACE BELFAST BT1 3LP NORTHERN IRELAND
TIN: NI655901
http://www.fibrus.com
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Rating of the company

Salary at FIBRUS

Earnings on positions in FIBRUS

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FIBRUS is looking for employees for positions:

customer service agent

9 the last 278 days, recently 2023-12-08
Responsibility
  • our people are the key to our customer experience and our customers experience is central to our business
  • LOCATION: Belfast
  • TERMS: Hybrid working, mix of home and office based working
    Show more +11
Requirements
  • our people are the key to the customer experience and our customers experience is central to our business
  • we have three levels within our Customer Service team, Associate, Senior Associate and Specialist, there is always room to grow and progress at Fibrus
high salary - 2% higher than the average in this position
Earnings for position customer service agent

customer service agent - How much money do you make working at this position?
Average salary at company FIBRUS is 1808£.
The national average salary is 1800£.

1300 £
Lowest
1900 £
Average
2500 £
Highest
Current offers for the position:

Customer Service Agent Belfast

Providing support to customers around both technical and non-technical queries including product and service-based queries (full training will be provided).

Responsibility: first point of contact for our customers via inbound calls and other methods of communication, providing a top-class customer service experience at all times, providing support to customers around both technical and non-technical queries including product and service-based queries, direct customers when appropriate to other departments to address their needs, accurately recording/logging interaction with customers and updating account information
‘Make a Difference’- Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain, ‘Be Yourself’- Fibrus is committed to building a diverse, talented, and dedicated workforce.  We appreciate that you may not meet every single requirement listed but don’t let that discourage you.  If you have some of the experience we are seeking and offer a fantastic attitude, we’d love to see your application, ‘Be Tenacious’- We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose, ‘_Work Together’_- At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very b est. Our culture is focused on trust, collaboration, growth, and flexibility
Requirements: cool head under pressure - You must be able to handle the easy and hard times
We offer: commission pay
Salary: SALARY
Job position: customer service agent
2023-12-08
Estimated: £23,085 a year

Customer Service Agent Belfast

LOCATION: Belfast (Dargan Crescent, BT3)TERMS: Hybrid working, mix of home and office based workingHOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am-8pm Monday to Friday and 9am-6pm on a weekendSALARY: minimum starting salary of £23,085 plus monthly commission (OTE £25,000+)REQUIREMENTS: UK right to work required (no sponsorship available)Our people are the key to our customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus. We have three levels within our Customer Service team, Associate, Senior Associate and Specialist so there is always room to grow and progress at Fibrus.When you join us, we will spend two weeks with you to make sure you have all the knowledge, training and support needed to get you ready to support our customers so although some elements of the role involve providing technical support, you’ll be fully trained up to manage those kind of enquiries with ease!WHAT WILL YOU BE DOING? (not limited to)First point of contact for our customers via inbound calls and other methods of communication, providing a top class customer service experience at all timesProviding support to customers around both technical and non-technical queries including product and service based queries (full training will be provided)Direct customers when appropriate to other departments to address their needsAccurately recording/logging interaction with customers and updating account informationWorking with management to maintain best practices for efficient communication with customers, working to our internal service level agreements and key performance indicatorsWorking in a busy but fun and su

Responsibility: LOCATION: Belfast, TERMS: Hybrid working, mix of home and office based working, HOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am-8pm Monday to Friday and 9am-6pm on a weekend, REQUIREMENTS: UK right to work required
permanent
Requirements: cool head under pressure - You must be able to handle the easy and hard times
We offer: bonus scheme
Salary: salary, SALARY
Job position: customer service agent
2023-07-26

Customer Service Agent Belfast

LOCATION: Belfast (Dargan Crescent, BT3)TERMS: UK right to work required (no sponsorship available); hybrid working; shifts between 8am-8pm Monday to Friday and 9am-6pm on a weekend (on a rota basis); starting salary of £23,085Our people are the key to the customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus. We have three levels within our Customer Service team, Associate, Senior Associate and Specialist, there is always room to grow and progress at Fibrus.WHAT WILL YOU BE DOING? (not limited to)· First point of contact for our customers via inbound calls and other methods of communication, providing a top class customer service experience at all times· Direct customers when appropriate to other departments to address their needs· Accurately recording/logging interaction with customers and updating account information· Working with management to maintain best practices for efficient communication with customers· Address customer questions about new products, services and promotionsWHAT WILL YOU BRING?· Compassion - Customers must be able to sense that you really care about them· Positive energy - Willing to go the extra mile for each customer· Exceptional telephone manner - Customers must feel like you can relate to them through effective communication· Cool head under pressure - You must be able to handle the easy and hard times· Inspiring ‘can do’ attitude - You must be willing to do and best your best every day· Team spirit - Good customer service takes teamwork and working well with others is essential to your success· Confidence - We are looking f

Requirements: our people are the key to the customer experience and our customers experience is central to our business, if you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus, we have three levels within our Customer Service team, Associate, Senior Associate and Specialist, there is always room to grow and progress at Fibrus, cool head under pressure - You must be able to handle the easy and hard times
Responsibility: direct customers when appropriate to other departments to address their needs, accurately recording/logging interaction with customers and updating account information, address customer questions about new products, services and promotions, flexibility - The ability to work within a fully flexible environment serving our customers via telephone and email and offering various forms resolution from technical support to guidance on their billing
permanent
We offer: bonus scheme
Job position: customer service agent
2023-07-26

Customer Service Agent Belfast

LOCATION: Belfast (Dargan Crescent, BT3)TERMS: UK right to work required (no sponsorship available); hybrid working; shifts between 8am-8pm Monday to Friday and 9am-6pm on a weekend (on a rota basis); starting salary of £23,085 increasing to £24,437 upon completion of probationOur people are the key to the customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus.WHAT WILL YOU BE DOING? (not limited to)· First point of contact for our customers via inbound calls and other methods of communication, providing a top class customer service experience at all times· Direct customers when appropriate to other departments to address their needs· Accurately recording/logging interaction with customers and updating account information· Working with management to maintain best practices for efficient communication with customers· Address customer questions about new products, services and promotionsWHAT WILL YOU BRING?· Compassion - Customers must be able to sense that you really care about them· Positive energy - Willing to go the extra mile for each customer· Exceptional telephone manner - Customers must feel like you can relate to them through effective communication· Cool head under pressure - You must be able to handle the easy and hard times· Inspiring ‘can do’ attitude - You must be willing to do and best your best every day· Team spirit - Good customer service takes teamwork and working well with others is essential to your success· Confidence - We are looking for people’s people who can establish common ground, draw strength from setbacks and influence others

Requirements: our people are the key to the customer experience and our customers experience is central to our business, if you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus
permanent
Job position: customer service agent
2023-07-26

Customer Service Agent Belfast

JOB TITLE: Customer Service AgentJOB LOCATION: BelfastTERMS: Permanent, £23k uplifting to £24,437k after successful pass of probationHOURS: 40 hours per week, shifts between 8-8 Monday to Friday and 9-6 on a weekend (on a rota basis)THE JOBWe’re looking for top class Customer Service Agents, who will keep the customer at the heart of everything we do, whilst we build the future of Hyperfast Fibre Broadband in Rural Northern Ireland and England. We want to hear from you!Our people are the key to the customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus.As a Customer Service Agent, you will have the opportunity to be a brand ambassador and the voice of Fibrus to the people of Northern Ireland and England. Previous experience of working in a customer focused environment is essential and working to targets is desirable.WHAT WILL YOU BE DOING? (But not limited to)First point of contact for our customers via inbound calls and other methods of communication.Providing a great customer service experience.Direct, when appropriate to other departments to address the customers’ needs.Accurately recording/logging interaction with customers and updating account information.Working with management to maintain best practices for efficient communication with customers.Address customer questions about new products, services, promotions.WHAT WILL YOU BRING?Compassion - Customers must be able to sense that you really care about themPositive energy - Willing to go the extra mile for each customerExceptional telephone manner - Customers must feel like you can relate to them

Responsibility: first point of contact for our customers via inbound calls and other methods of communication, direct, when appropriate to other departments to address the customers’ needs, accurately recording/logging interaction with customers and updating account information, address customer questions about new products, services, promotions
Requirements: cool head under pressure - You must be able to handle the easy and hard times
full-time
Job position: customer service agent
2023-05-26

Salary in other companies in the position customer service agent

MEARS GROUP PLC 3121 £
2333 £ 3121 £
DAVIES RESOURCING 2900 £
2333 £ 3121 £
MICHAEL PAGE 2800 £
2333 £ 3121 £
CANDIDATE SOURCE 2750 £
2333 £ 3121 £
LEWIS PAIGE RECRUITMENT 2720 £
2333 £ 3121 £
TRIUMPH CONSULTANTS 2533 £
2333 £ 3121 £
CHERRY PICK PEOPLE 2500 £
2333 £ 3121 £
TRAVEL TRADE RECRUITMENT 2500 £
2333 £ 3121 £
AIRBRIDGE INTERNATIONAL AGENCIES 2333 £
2333 £ 3121 £
MAJOR RECRUITMENT 2333 £
2333 £ 3121 £

field sales representative

11 the last 353 days, recently 2024-02-22
Responsibility
  • liaise with the internal delivery teams and partners to feedback any concerns raised by residents and communicate any relevant local information
Benefits
  • company car
  • fuel card
low salary - 36% lower than the average in this position
Earnings for position field sales representative

field sales representative - How much money do you make working at this position?
Average salary at company FIBRUS is 1791£.
The national average salary is 2600£.

500 £
Lowest
3600 £
Average
6700 £
Highest
Current offers for the position:

Field Sales Representative Enniskillen

You will be comfortable interacting with our potential customers in a field sales focused role, able to adapt your approach to ensure a high level of sales…

Responsibility: answering questions about our products features and benefits, liaise with the internal delivery teams and partners to feedback any concerns raised by residents and communicate any relevant local information
25 days annual leave plus statutory/bank holidays, private healthcare, life assurance, annual personal health “MOT” & a company pension plan, shared parental leave, paternity leave and enhanced maternity leave, annual bonus scheme & career path opportunities
We offer: bonus scheme
Salary: SALARY
Software: microsoft Office, powerpoint, excel
Benefits: company car
Job position: field sales representative
2024-02-22
£26,475 a year

Part -Time Field Sales Representative Belfast

You will be comfortable interacting with our potential customers in a field sales focused role, able to adapt your approach to ensure a high level of sales…

Responsibility: answering questions about our products features and benefits, liaise with the internal delivery teams and partners to feedback any concerns raised by residents and communicate any relevant local information
25 days annual leave plus statutory/bank holidays, private healthcare, life assurance, annual personal health “MOT” & a company pension plan, shared parental leave, paternity leave and enhanced maternity leave, annual bonus scheme & career path opportunities
We offer: bonus scheme
Salary: SALARY
Software: microsoft Office, powerpoint, excel
Benefits: company car
Job position: field sales representative
2023-12-16
Estimated: £16.5K - £20.9K a year

Field Sales Representative Armagh

LOCATION: ArmaghTERMS: UK right to work required (no sponsorship available), must have full Drivers Licence as areas covered could include Portadown, Newry, Newcastle and more. Company vehicle will be provided.REQUIREMENTS: Working within Monday to Saturday (rota basis), field based, door to door at customer homesSALARY: £26,475.00 basic, OTE £40,000.00+Are you a tenacious go getter, keen to represent a product that makes a genuine contribution to local communities? In turn, building rapport with residential customers where you can reap the rewards of uncapped commission and the opportunities to be in charge of your revenue? You’ll be the face of Fibrus, our brand ambassador and the first to meet our potential customers. You’ll be meeting with local residents door to door every day to promote a brand-new full fibre network, promoting an infrastructure to be proud of in Northern Ireland.WHAT WILL YOU BE DOING? (not limited to)This is a door to door field sales role and you will be going to customers houses to sell our broadband product across NIAnswering questions about our products features and benefits (full training on products will be provided)You will be driving sales to achieve your target whilst remaining professional and building a great rapport with potential customersLiaise with the internal delivery teams and partners to feedback any concerns raised by residents and communicate any relevant local informationRepresenting Fibrus all over Northern Ireland as the network continues to grow and developWHAT WILL YOU BRING?A solid background in sales, ideally door to door from either a telecoms or utilities company however all relevant sales experience will be consideredYou will be comfortable interacting with our potential customers in a field sales focused role, able to adapt your approach to ensure a hig

Responsibility: liaise with the internal delivery teams and partners to feedback any concerns raised by residents and communicate any relevant local information
full-time
We offer: bonus scheme
Salary: SALARY
Software: microsoft Office, powerpoint, excel
Job position: field sales representative
2023-09-05

Field Sales Representative Belfast

LOCATION: BelfastTERMS: UK right to work required (no sponsorship available), must have full Drivers Licence as areas covered could include Banbridge, Downpatrick, Newtownards and more. Company vehicle will be provided.REQUIREMENTS: Working within Monday to Saturday (rota basis), field based, door to door at customer homesSALARY: £26,475.00 basic, OTE £40,000.00+Are you a tenacious go getter, keen to represent a product that makes a genuine contribution to local communities? In turn, building rapport with residential customers where you can reap the rewards of uncapped commission and the opportunities to be in charge of your revenue? You’ll be the face of Fibrus, our brand ambassador and the first to meet our potential customers. You’ll be meeting with local residents door to door every day to promote a brand-new full fibre network, promoting an infrastructure to be proud of in Northern Ireland.WHAT WILL YOU BE DOING? (not limited to)This is a door to door field sales role and you will be going to customers houses to sell our broadband product across NIAnswering questions about our products features and benefits (full training on products will be provided)You will be driving sales to achieve your target whilst remaining professional and building a great rapport with potential customersLiaise with the internal delivery teams and partners to feedback any concerns raised by residents and communicate any relevant local informationRepresenting Fibrus all over Northern Ireland as the network continues to grow and developWHAT WILL YOU BRING?A solid background in sales, ideally door to door from either a telecoms or utilities company however all relevant sales experience will be consideredYou will be comfortable interacting with our potential customers in a field sales focused role, able to adapt your approach to ens

Responsibility: liaise with the internal delivery teams and partners to feedback any concerns raised by residents and communicate any relevant local information
full-time
We offer: bonus scheme
Salary: SALARY
Software: microsoft Office, powerpoint, excel
Job position: field sales representative
2023-09-05

Field Sales Representative Derry

LOCATION: Derry/LondonderryTERMS: UK right to work required (no sponsorship available), must have full Drivers Licence as areas covered could include The North Coast, Ballymena, Antrim and more. Company vehicle will be provided.REQUIREMENTS: Working within Monday to Saturday (rota basis), field based, door to door at customer homesSALARY: £26,475.00 basic, OTE £40,000.00+Are you a tenacious go getter, keen to represent a product that makes a genuine contribution to local communities? In turn, building rapport with residential customers where you can reap the rewards of uncapped commission and the opportunities to be in charge of your revenue? You’ll be the face of Fibrus, our brand ambassador and the first to meet our potential customers. You’ll be meeting with local residents door to door every day to promote a brand-new full fibre network, promoting an infrastructure to be proud of in Northern Ireland.WHAT WILL YOU BE DOING? (not limited to)This is a door to door field sales role and you will be going to customers houses to sell our broadband product across NIAnswering questions about our products features and benefits (full training on products will be provided)You will be driving sales to achieve your target whilst remaining professional and building a great rapport with potential customersLiaise with the internal delivery teams and partners to feedback any concerns raised by residents and communicate any relevant local informationRepresenting Fibrus all over Northern Ireland as the network continues to grow and developWHAT WILL YOU BRING?A solid background in sales, ideally door to door from either a telecoms or utilities company however all relevant sales experience will be consideredYou will be comfortable interacting with our potential customers in a field sales focused role, able to adapt your approa

Responsibility: liaise with the internal delivery teams and partners to feedback any concerns raised by residents and communicate any relevant local information
full-time
We offer: bonus scheme
Salary: SALARY
Software: microsoft Office, powerpoint, excel
Job position: field sales representative
2023-09-05

Salary in other companies in the position field sales representative

SPRAY FOAM TECH 16666 £
4166 £ 16666 £
STORM SOLUTIONS 15000 £
4166 £ 16666 £
YELLOW TOMATO HOMES 8333 £
4166 £ 16666 £
NORTHERN GAS HEATING 8333 £
4166 £ 16666 £
INSIGHT & RECRUITMENT 8333 £
4166 £ 16666 £
UK CLAIMS HUB 5833 £
4166 £ 16666 £
FLAT FEE RECRUITER 5000 £
4166 £ 16666 £
Topclosers 5000 £
4166 £ 16666 £
TRUSTED HOME SOLUTIONS 4333 £
4166 £ 16666 £
HEAT-ENERGY ADVISORY 4166 £
4166 £ 16666 £

customer service agent

9 the last 272 days, recently 2023-07-26
Responsibility
  • our people are the key to our customer experience and our customers experience is central to our business
  • LOCATION: Belfast
  • TERMS: Hybrid working, mix of home and office based working
    Show more +10
Requirements
  • our people are the key to the customer experience and our customers experience is central to our business
  • we have three levels within our Customer Service team, Associate, Senior Associate and Specialist, there is always room to grow and progress at Fibrus
Earnings for position customer service agent

customer service agent - How much money do you make working at this position?
Average salary at company FIBRUS is 1750£.
The national average salary is 1800£.

1300 £
Lowest
1900 £
Average
2500 £
Highest
Current offers for the position:

Customer Service Agent Belfast

Providing support to customers around both technical and non-technical queries including product and service-based queries (full training will be provided).

Responsibility: first point of contact for our customers via inbound calls and other methods of communication, providing a top-class customer service experience at all times, providing support to customers around both technical and non-technical queries including product and service-based queries, direct customers when appropriate to other departments to address their needs, accurately recording/logging interaction with customers and updating account information
‘Make a Difference’- Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain, ‘Be Yourself’- Fibrus is committed to building a diverse, talented, and dedicated workforce.  We appreciate that you may not meet every single requirement listed but don’t let that discourage you.  If you have some of the experience we are seeking and offer a fantastic attitude, we’d love to see your application, ‘Be Tenacious’- We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose, ‘_Work Together’_- At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very b est. Our culture is focused on trust, collaboration, growth, and flexibility
Requirements: cool head under pressure - You must be able to handle the easy and hard times
We offer: commission pay
Salary: SALARY
Job position: customer service agent
2023-12-08
Estimated: £23,085 a year

Customer Service Agent Belfast

LOCATION: Belfast (Dargan Crescent, BT3)TERMS: Hybrid working, mix of home and office based workingHOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am-8pm Monday to Friday and 9am-6pm on a weekendSALARY: minimum starting salary of £23,085 plus monthly commission (OTE £25,000+)REQUIREMENTS: UK right to work required (no sponsorship available)Our people are the key to our customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus. We have three levels within our Customer Service team, Associate, Senior Associate and Specialist so there is always room to grow and progress at Fibrus.When you join us, we will spend two weeks with you to make sure you have all the knowledge, training and support needed to get you ready to support our customers so although some elements of the role involve providing technical support, you’ll be fully trained up to manage those kind of enquiries with ease!WHAT WILL YOU BE DOING? (not limited to)First point of contact for our customers via inbound calls and other methods of communication, providing a top class customer service experience at all timesProviding support to customers around both technical and non-technical queries including product and service based queries (full training will be provided)Direct customers when appropriate to other departments to address their needsAccurately recording/logging interaction with customers and updating account informationWorking with management to maintain best practices for efficient communication with customers, working to our internal service level agreements and key performance indicatorsWorking in a busy but fun and su

Responsibility: LOCATION: Belfast, TERMS: Hybrid working, mix of home and office based working, HOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am-8pm Monday to Friday and 9am-6pm on a weekend, REQUIREMENTS: UK right to work required
permanent
Requirements: cool head under pressure - You must be able to handle the easy and hard times
We offer: bonus scheme
Salary: salary, SALARY
Job position: customer service agent
2023-07-26

Customer Service Agent Belfast

LOCATION: Belfast (Dargan Crescent, BT3)TERMS: UK right to work required (no sponsorship available); hybrid working; shifts between 8am-8pm Monday to Friday and 9am-6pm on a weekend (on a rota basis); starting salary of £23,085Our people are the key to the customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus. We have three levels within our Customer Service team, Associate, Senior Associate and Specialist, there is always room to grow and progress at Fibrus.WHAT WILL YOU BE DOING? (not limited to)· First point of contact for our customers via inbound calls and other methods of communication, providing a top class customer service experience at all times· Direct customers when appropriate to other departments to address their needs· Accurately recording/logging interaction with customers and updating account information· Working with management to maintain best practices for efficient communication with customers· Address customer questions about new products, services and promotionsWHAT WILL YOU BRING?· Compassion - Customers must be able to sense that you really care about them· Positive energy - Willing to go the extra mile for each customer· Exceptional telephone manner - Customers must feel like you can relate to them through effective communication· Cool head under pressure - You must be able to handle the easy and hard times· Inspiring ‘can do’ attitude - You must be willing to do and best your best every day· Team spirit - Good customer service takes teamwork and working well with others is essential to your success· Confidence - We are looking f

Requirements: our people are the key to the customer experience and our customers experience is central to our business, if you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus, we have three levels within our Customer Service team, Associate, Senior Associate and Specialist, there is always room to grow and progress at Fibrus, cool head under pressure - You must be able to handle the easy and hard times
Responsibility: direct customers when appropriate to other departments to address their needs, accurately recording/logging interaction with customers and updating account information, address customer questions about new products, services and promotions, flexibility - The ability to work within a fully flexible environment serving our customers via telephone and email and offering various forms resolution from technical support to guidance on their billing
permanent
We offer: bonus scheme
Job position: customer service agent
2023-07-26

Customer Service Agent Belfast

LOCATION: Belfast (Dargan Crescent, BT3)TERMS: UK right to work required (no sponsorship available); hybrid working; shifts between 8am-8pm Monday to Friday and 9am-6pm on a weekend (on a rota basis); starting salary of £23,085 increasing to £24,437 upon completion of probationOur people are the key to the customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus.WHAT WILL YOU BE DOING? (not limited to)· First point of contact for our customers via inbound calls and other methods of communication, providing a top class customer service experience at all times· Direct customers when appropriate to other departments to address their needs· Accurately recording/logging interaction with customers and updating account information· Working with management to maintain best practices for efficient communication with customers· Address customer questions about new products, services and promotionsWHAT WILL YOU BRING?· Compassion - Customers must be able to sense that you really care about them· Positive energy - Willing to go the extra mile for each customer· Exceptional telephone manner - Customers must feel like you can relate to them through effective communication· Cool head under pressure - You must be able to handle the easy and hard times· Inspiring ‘can do’ attitude - You must be willing to do and best your best every day· Team spirit - Good customer service takes teamwork and working well with others is essential to your success· Confidence - We are looking for people’s people who can establish common ground, draw strength from setbacks and influence others

Requirements: our people are the key to the customer experience and our customers experience is central to our business, if you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus
permanent
Job position: customer service agent
2023-07-26

Customer Service Agent Belfast

JOB TITLE: Customer Service AgentJOB LOCATION: BelfastTERMS: Permanent, £23k uplifting to £24,437k after successful pass of probationHOURS: 40 hours per week, shifts between 8-8 Monday to Friday and 9-6 on a weekend (on a rota basis)THE JOBWe’re looking for top class Customer Service Agents, who will keep the customer at the heart of everything we do, whilst we build the future of Hyperfast Fibre Broadband in Rural Northern Ireland and England. We want to hear from you!Our people are the key to the customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus.As a Customer Service Agent, you will have the opportunity to be a brand ambassador and the voice of Fibrus to the people of Northern Ireland and England. Previous experience of working in a customer focused environment is essential and working to targets is desirable.WHAT WILL YOU BE DOING? (But not limited to)First point of contact for our customers via inbound calls and other methods of communication.Providing a great customer service experience.Direct, when appropriate to other departments to address the customers’ needs.Accurately recording/logging interaction with customers and updating account information.Working with management to maintain best practices for efficient communication with customers.Address customer questions about new products, services, promotions.WHAT WILL YOU BRING?Compassion - Customers must be able to sense that you really care about themPositive energy - Willing to go the extra mile for each customerExceptional telephone manner - Customers must feel like you can relate to them

Responsibility: first point of contact for our customers via inbound calls and other methods of communication, direct, when appropriate to other departments to address the customers’ needs, accurately recording/logging interaction with customers and updating account information, address customer questions about new products, services, promotions
Requirements: cool head under pressure - You must be able to handle the easy and hard times
full-time
Job position: customer service agent
2023-05-26

Salary in other companies in the position customer service agent

MEARS GROUP PLC 3121 £
2333 £ 3121 £
DAVIES RESOURCING 2900 £
2333 £ 3121 £
MICHAEL PAGE 2800 £
2333 £ 3121 £
CANDIDATE SOURCE 2750 £
2333 £ 3121 £
LEWIS PAIGE RECRUITMENT 2720 £
2333 £ 3121 £
TRIUMPH CONSULTANTS 2533 £
2333 £ 3121 £
TRAVEL TRADE RECRUITMENT 2500 £
2333 £ 3121 £
CHERRY PICK PEOPLE 2500 £
2333 £ 3121 £
AIRBRIDGE INTERNATIONAL AGENCIES 2333 £
2333 £ 3121 £
MAJOR RECRUITMENT 2333 £
2333 £ 3121 £

engineer

3 the last 190 days, recently 2023-12-07
Benefits
  • mutual
low salary - 38% lower than the average in this position
Earnings for position engineer

engineer - How much money do you make working at this position?
Average salary at company FIBRUS is 1891£.
The national average salary is 3000£.

1400 £
Lowest
4050 £
Average
6700 £
Highest
Current offers for the position:

NOC Engineer (1st Line) Belfast

Support customers with VoIP products. Proactiviely manage outages, giving continuous feedback to the wider business and our customers.

Responsibility: actively supporting our installations team in FTTP deployments, identifying faults and engaging with the relevant teams for support, working within our defined service level agreements, order management
25 days annual leave plus statutory/bank holidays, private healthcare, life assurance, annual personal health “MOT” & a company contributory pension plan, shared parental leave, paternity leave and enhanced maternity leave, annual bonus scheme & career path opportunities
We offer: bonus scheme
Benefits: mutual
Job position: engineer
2023-12-07
Estimated: £22.7K - £28.7K a year

NOC Engineer (1st Line) Belfast

JOB TITLE: NOC Engineer (1stLine)LOCATION: Belfast, Dargan Cresent – On siteTERMS: Permanent, working 37.5 hours per week (Monday to Sunday) across 4 days, in a shift pattern covering a 24/7 rota.This is an excellent opportunity supporting with one of the most exciting projects in the telecoms industry to date. You will be the first point of contact for techicnal support for our customers, working to find a resolution for any faults or outages.WHAT WILL YOU BE DOING? (not limited to)· Actively supporting our installations team in FTTP deployments.· Troubleshooting end user faults.· Identifying faults and engaging with the relevant teams for support.· Proactively managing critical alarms.· Proactiviely manage outages, giving continuous feedback to the wider business and our customers.· Own and manage tickets for incidents and faults.· Working within our defined service level agreements.· Assisting other teams to ensure customer fault resolution via phone.· Order management.· Support customers with VoIP products.WHAT WILL YOU BRING?· Experience in a similar role.· An understanding of network protocols.· A solid understanding of networking principles and protocols (IPv4, IPv6, VLANs).· A customer centric approach, taking pride in achieving the best mutual outcome for the customer and Fibrus.· Knowledge of networks and GPON.· Service desk experience and ticket management capability would be beneficial.WHAT WE VALUEBased on input from all colleagues across our business, our 4 cornerstone values are:‘Make a Difference’- Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate peopl

Responsibility: actively supporting our installations team in FTTP deployments, identifying faults and engaging with the relevant teams for support, working within our defined service level agreements, order management
full-time
We offer: bonus scheme
Benefits: mutual
Job position: engineer
2023-09-14

NOC Engineer (1st Line) Belfast

JOB TITLE: NOC Engineer (1stLine)LOCATION: Belfast, Dargan Cresent – On siteTERMS: Permanent, working 37.5 hours per week (Monday to Sunday) across 4 days, in a shift pattern covering a 24/7 rota.This is an excellent opportunity supporting with one of the most exciting projects in the telecoms industry to date. You will be the first point of contact for techicnal support for our customers, working to find a resolution for any faults or outages.WHAT WILL YOU BE DOING? (not limited to)· Actively supporting our installations team in FTTP deployments.· Troubleshooting end user faults.· Identifying faults and engaging with the relevant teams for support.· Proactively managing critical alarms.· Proactiviely manage outages, giving continuous feedback to the wider business and our customers.· Own and manage tickets for incidents and faults.· Working within our defined service level agreements.· Talking customers through resolutions via phone.WHAT WILL YOU BRING?· Experience in a similar role.· You will be confident in speaking with customers over the phone and finding solutions for their faults.· An understanding of Wi-Fi protocols.· A solid understanding of networking principles and protocols (IPv4, IPv6, VLANs).· A customer centric approach, taking pride in achieving the best mutual outcome for the customer and Fibrus.· Knowledge of GPON.· Service desk experience and ticket management capability would be beneficial.WHAT WE VALUEBased on input from all colleagues across our business, our 4 cornerstone values are:‘Make a Difference’- Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people

Responsibility: identifying faults and engaging with the relevant teams for support, working within our defined service level agreements
full-time
We offer: bonus scheme
Benefits: mutual
Job position: engineer
2023-06-02

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administrator

4 the last 87 days, recently 2023-05-31
Responsibility
  • providing general administration support to the Commercial and Compliance teams
  • tracking, delegating and reporting on incoming communications
  • producing and distributing management reports
    Show more +11
Current offers for the position:

Billing Administrator Belfast

JOB TITLE: Billing AdministratorJOB LOCATION: BelfastTERMS: Permanent, hybrid working availableTHE JOBThis role is for someone who is looking to make a real investment in their career. Working directly alongside the billing team. Theywill be required to work independently running collections payments, resolving non-payment issues and other administrative requirements. The post provides an opportunity for a self-starter to contribute to a new company and expand their knowledge as we grow and implement new systems.WHAT WILL YOU BE DOING?Manage a customer ledger and agreed resolution to accounts issues.With limited supervision, work independently to complete assigned tasks and responsibilities to meet agreed objectives.Consider the impact of recommendations when making decisions or resolving problemsProcessing financial transactions accuratelyDirect debit set ups & processesResolve non-payment issuesConduct follow upsWHAT WILL YOU BRING?Experience working within a billing and collections department/financeProven experience in dealing with customer account queries.Excellent Customer Service and negotiation skillsStrong numeracy skillsEye for detailAbility to adapt to new systemsStructured and organisedOrganisational skills and the ability at any stage to manage changing priorities within tight deadlines while ensuring quality output and delivery of resultsAdaptive; positively responds to changes in deadlines and processesGood Communication skills, comfortable communicating across all levelsConfident; can assert yourself in a professional and amenable mannerIS

Responsibility: manage a customer ledger and agreed resolution to accounts issues, processing financial transactions accurately, direct debit set ups & processes, experience working within a billing and collections department/finance
Requirements: adaptive; positively responds to changes in deadlines and processes, good Communication skills, comfortable communicating across all levels
full-time | Permanent
We offer: yearly bonus
Job position: administrator
2023-05-31

Wayleave Administrator Penrith

JOB TITLE: Wayleave AdministratorJOB LOCATION: Newcastle Upon TyneTERMS: Full Time, 37.5 hours per week, remote working availableTHE JOBThis role is for someone who is looking to make a real investment in their career. Working directly alongside their Line Manager and the Wayleave Officers, they will be required to assist with the wayleave administration duties to obtain consent from landowners to ultimately install fibre. You will be a point of contact for our external contractors and a channel for information between teams. The post provides a unique opportunity for someone to create and roll out their own responsibilities and take ownership of various tasks to achieve key objectives for Fibrus.WHAT WILL YOU BE DOING?Take ownership of the role in defining the tools and responsibilities for delivering the wayleave processesTracking, chasing, and filing of wayleavesAssist with the finalisation of wayleave agreements to initiate workAssist in negotiating T&CsWork with residential and business wayleavesAssist in the preparation of weekly progress reports in support of project buildsEstablish appropriate connections and introducing Fibrus to the communityEstablish connections with the local Roads Authorities and Councils to establish adoption status for proposed street cabinets and administer appropriate notices.Build and maintain connections with landlords, property management agents, Housing Associations, and local Councils with regards to land and property queriesWHAT WILL YOU BRING?Experience in the Telecommunications or utilities sector3+ Years previous experience as an AdministratorNegotiation skillsExcellent communication skillsOrganisational skills and the ability at any stage to manage changing priorities within tight deadlines while ens

Requirements: take ownership of the role in defining the tools and responsibilities for delivering the wayleave processes
Responsibility: assist with the finalisation of wayleave agreements to initiate work, assist in the preparation of weekly progress reports in support of project builds
full-time
We offer: bonus scheme
Job position: administrator
2023-05-25

HSEQ Administrator Belfast

Employment Type Full Time Category Operations JOB TITLE: HSEQ Administrator JOB LOCATION: Belfast TERMS: Permanent THE JOB This is an opportunity for someone who would like to work within a dynamic, exciting, growing organisation. Assisting the HSEQ team, this role requires an individual with excellent communication skills, exceptional organisation skills, excellent Microsoft office skills and the ability to work as a key part of a very busy team. You will ensure our documentation is up to date, accurate and systematic. WHAT WILL YOU BE DOING? Display Screen Equipment – send out the self-assessment Form and maintain register Assist with Administration tasks involved in the onboarding and HSEQ Induction of new starters into the business. Assist with the ongoing maintenance of our HSEQ App, managing changes to escalation lists and completion of change management within the App. Assist with the sharing of HSEQ communications within our business while maintaining a register. Analysis data on HSEQ compliance and develop weekly KPI reports. Assist with administration tasks for HSEQ award submissions. Monitor the H&S email inbox. Maintain and update records of internal audit and inspections. Provide routine reports and statistical data on outstanding audits / inspections, and collate and distribute details of outstanding corrective actions Monitor compliance with supplier's approval process. Collating information for carbon footprint reporting and Waste Management processes. Support with audit preparations. Supporting the wider HSEQ team with department projects / team meetings etc. WHAT WILL YOU BRING? You should have experience in an administrative background and consistently produce high quality work with a key focus on accuracy and attention to detail. Excellent people skills Previous experience working in a busy team

full-time | Permanent
Responsibility: assist with Administration tasks involved in the onboarding and HSEQ Induction of new starters into the business, assist with the ongoing maintenance of our HSEQ App, managing changes to escalation lists and completion of change management within the App, assist with the sharing of HSEQ communications within our business while maintaining a register, analysis data on HSEQ compliance and develop weekly KPI reports
Software: microsoft Office
Job position: administrator
2023-04-18

Administrator Belfast

JOB TITLE: Commercial AdministratorJOB LOCATION: Belfast - mix of home and officeTERMS: PermanentTHE JOBThis role is ideal for a motivated individual who is looking to make a real investment in their career. Supporting a group of Directors and Senior Managers, you will be required to co-ordinate busy, and at times conflicting, demands - often under time pressure. In return you will have the opportunity to expand your skillset and establish yourself as a vital and valued member of the team.WHAT WILL YOU BE DOING?You will be responsible for the following areas and activities:Providing general administration support to the Commercial and Compliance teamsTracking, delegating and reporting on incoming communicationsProducing charts and presentations using Word, Excel and other systemsProducing and distributing management reportsRecording and distributing electronic and other forms of communicationMaintaining a document control systemMaintaining Openreach Physical Infrastructure Access Project TrackersScheduling and arranging key meetings, including capturing minutesProviding a central point of contact for the Commercial and Compliance teamsWHAT WILL YOU BRING?Previous experience in a similar role with strong administrative skillsDemonstrable ability to work in a professional environment with high expectationsProficient in all Microsoft Office applicationsIS FIBRUS FOR ME?At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth and flexibility.We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an exce

Responsibility: providing general administration support to the Commercial and Compliance teams, tracking, delegating and reporting on incoming communications, producing and distributing management reports, recording and distributing electronic and other forms of communication
full-time | Permanent
We offer: yearly bonus
Software: excel, word, microsoft Office
Job position: administrator
2023-03-06

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