personal alcohol license holder required for evening role
management: 1 year
Responsibility
complete prep lists and orders for the next day
mechanic
Trade
installation & Maintenance
Installation & Maintenance
Responsibility
we're looking for a friendly, driven mechanic in Bristol who enjoys helping customers and loves fixing bikes even more
about fettle
perform high-quality repairs and maintenance services for bicycles of all types
provide exceptional customer service and build strong relationships with customers
accurately diagnose problems and recommend appropriate repairs and parts
keep accurate records of all repairs and transactions
ensure that the workshop is clean, well-organized, and well-maintained
continuously improve your skills and knowledge through ongoing training and development
Requirements
the Non-Negotiables
at least 3 years experience working as a Mechanic or Senior Mechanic
A passion for cycling and fixing bikes
excellent with customer interaction in person, over the phone and via email
at least 2 years experience working as a Mechanic
comfortable handling, ordering & selling stock
A passion for cycling
comfortable with customer interaction in person, over the phone and via email
workshop manager
Responsibility
responsible for the day-to-day management and engagement of the workshop’s mechanics, as well as their long-term performance management
effectively and accurately manage the diary and systems / procedures and processes to ensure maximum efficiency of the workshop
provide and oversee a first class customer experience, managing all methods of communication that we use
ensuring that their workshop is hitting revenue and margin targets, and that these are clearly communicated and understood within the team
responsible for overseeing and managing stock levels within the workshop and keeping stock well organised
accountable for the maintenance and appearance of the workshop, raising any issues and keeping cleanliness and organisation top class
overseeing and managing the workshop’s rota, including holiday requests
ensuring that all processes are adhered to, suggesting feedback improvements where possible
Requirements
experience or knowledge of the operational side of running a retail site, including store security, stock management
experience equivalent to Cytech Level 3 qualification, showcasing solid knowledge
commercially savvy with a deep understanding of retail dynamics and exceptional customer service skills
familiarity with operational aspects of retail management including store security and stock management
experience line managing individuals, including exposure to recruitment, training and day-to-day task delegation
flexibility to thrive in dynamic environments, adept at multitasking and proactive problem-solving
experience in line management, including recruitment, training, and delegation of tasks
must have demonstrable experience equating to a Cytech Level 3 qualification • This individual will have great commercial acumen, including an in-depth awareness of the workings of retail and knowledge on how to serve customers in the best way possible, solving their issues
workshop manager
Responsibility
about us
ensuring that their workshop is hitting revenue and margin targets, and that these are clearly communicated and understood within the team
effectively training, nurturing and developing the mechanics within the workshop, with technical and soft skills
responsible for the day-to-day management and engagement of the workshop’s mechanics, as well as their long-term performance management
overseeing and managing the workshop’s rota, including holiday requests
we are searching for experienced workshop managers in London who are as talented at repairing bikes as they are at managing teams
we are searching for experienced workshop managers in Cambridge who are as talented at repairing bikes as they are at managing teams
ensuring that all processes are adhered to, suggesting feedback improvements where possible
Requirements
experience or knowledge of the operational side of running a retail site, including store security, stock management
experience line managing individuals, including exposure to recruitment, training and day-to-day task delegation
must have demonstrable experience equating to a Cytech Level 3 qualification
this individual will have great commercial acumen, including an in-depth awareness of the workings of retail and knowledge on how to serve customers in the best way possible, solving their issues
tech-savvy, and happy to adapt to changing systems and environments in a technological way
flexible individual who can deal with constantly changing environments and react to them in a positive, proactive manner - this person will be able to spin multiple plates at the same time and thrives when doing so
enjoys interacting with customers, this person is naturally helpful and keen to provide a great customer service
A natural problem solver, able to pinpoint the cause of a wide range of issues, both big and small, with the tenacity to solve it - this person is both patient and determined
bookkeeper
Requirements
proficiency in Xero accounting software
familiarity with ERP systems and multi-channel sales
strong attention to detail and accuracy in data entry
excellent organisational skills to manage multiple tasks efficiently
good communication skills to liaise with internal teams and external stakeholders
bookkeeping: 2 years
Responsibility
daily Bookkeeping: Maintain accurate records in Xero, including bank reconciliations, invoicing, accounts payable, and accounts receivable
ERP Integration: Ensure seamless data flow between our ERP system and Xero, particularly for manufacturing and inventory tracking
inventory Accounting: Assist in tracking inventory levels and managing cost of goods sold
multi-Channel Sales Management: Reconcile sales from various channels, including e-commerce and wholesale/trade
import Transactions: Handle accounting for imports, including duties and tariffs
financial Reporting: Prepare basic financial reports to support business decisions and track financial health
compliance: Support compliance with tax, payroll, and other regulatory requirements as needed
van driver
Requirements
valid UK driver’s license with a clean driving record
technician
Trade
installation & Maintenance
Installation & Maintenance
Requirements
the Non-Negotiable's
you will be a strong communicator, able to build great relationships with all types of people, across workshop and HQ level
you will have some knowledge of e-bike repair
trade prices on bike parts from the day you start, to keep your own bike going for a better price
you are able to manage your time effectively and are naturally organised
you must have demonstrable knowledge of bike repair
you have high levels of professional integrity with a strong sense of ownership
training opportunities in bike repair and new bike technology, so that you can keep up to speed with exciting developments in the bike world
Responsibility
be comfortable using tech to log your work and provide feedback to the operations team on daily maintenance
Changes in earnings for the position workshop manager