store manager
10 the last 259 days, recently 2023-09-19
Responsibility
- position
- brand
- about Marc
Show more +32 - the Assistant Store Manager is also responsible for generating his or her own percentage of sales
- sales Generation
- as a design student, Jacobs was the recipient of some of the School’s highest honors including design student of the year
- daily monitoring of KPIs and sales results
- in 1984, The Marc Jacobs Label was founded along with business partner Robert Duffy and has since become a global brand
- set daily goals during the morning brief
- about Heaven by Marc Jacobs
- embody the Selling Ceremony
- propose challenges to the team to motivate them to reach their targets
- launched in September 2020, its muses span icons, cult heroes, and disruptors
- develop data collection and data accuracy
- the Assistant Store Manager's focus is to lead and guide through effective communication, training, coaching, and developing all Sales Supervisors, Sales, and Support Associates in the moment and on the sales floor or in the stock room
- born in New York City in April 1963, Marc Jacobs attended the High School of Art and Design and graduated from Parson’S School of Design
- the first retail concept for heaven by Marc Jacobs opened on Fairfax in Los Angeles, California, in April 2021
- train and empower the team to develop customer loyalty
- A second location in London’s soho district opened in March 2023
- train the team to recruit new clients through a personalized relationship
- the Assistant Store Manager must be proficient in performing and training all POS transactions, dealing with customer service issues, opening and closing the store, all operational practices, and visual merchandising standards
- operations
- know and apply the Store Operation Procedures
- from suburban alienation to day-glo euphoria, Heaven by Marc Jacobs draws upon the multifaceted impulses of the characters who have made up the Marc Jacobs universe for the past 30 years
- objective of the role
- organize and monitor all back-office activities
- take actions to maintain an excellent level of cleanliness, facilities, and store maintenance
- the Assistant Store Manager partners with and supports the Store Manager in all aspects of store functions: Sales Generation, People Development, Operations and Visual Merchandising
- prepare and monitor rolling inventory and annual fiscal inventory
- you will oversee third party product, communicating directly with suppliers and managing deliveries
- assist in the implementation and maintenance of all visual guidelines
- the store carries a full assortment of clothing and lifestyle products and serves as a gateway into the sprawling and enigmatic world of Marc Jacobs
- control stock loss within the boutique budget and implement stock audits effectively
- visual Merchandising
- ensure sufficient stock level and replenishment
Requirements
- experience in a managerial retail role in a store/boutique setting
- knowledge/interest in art, photography, literature
- strong understanding of retail store operations and concepts
Show more +42 - proven ability to lead and motivate a team
- experience with client outreach and maintaining a client book
- extensive Flagship Boutique management retail experience in the luxury goods sector
- extensive management retail experience in the luxury goods sector
- management retail experience
- coach in the moment
- existing International Clientele network
- naturally represent brand through style, attitude, and taste
- main Responsibilities
- discuss with HR any other development actions needed
- business & Client Development
- experience in managing VIP client events
- social perceptiveness
- team Leadership & Engagement
- identify potential succession plans within the store
- behave as a Heaven by Marc Jacobs Ambassador, sustain and promote the culture of the brand internally and externally
- develop Managers to ensure their teams deliver the Marc Jacobs experience to every Client
- excellent communication and relationship building skills
- understand the importance of a nuanced approach to customer service and selling
- outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity
- champion and develop a customer centric and service mindset in store
- A strong and confident understanding of all aspects of the Heaven brand, its collaborators and its community
- A passion for Pucci and our collections
- A passion for Marc Jacobs and our collections
- A great reputation in the London creative industry, and a strong personal network of creatives relevant for Heaven
- identify, recruit and develop talents and work with HR and the Head of Northern Europe to secure succession plans
- strong knowledge of fashion and trends
- an in-depth knowledge of, and existing relationships with relevant independent brands suitable to bring into the Heaven store
- strong knowledge of fashion, trends and specifically RTW product division
- organise the team in an efficient manner according to business needs and delegate responsibility
- translate strategic and business goals into concrete and individual actions and objectives
- keen interest in culture and art
- build a loyal Clientele, leveraging all clienteling tools
- strong knowledge of fashion and trends; a cultural awareness and genuine interest in music, film, art, and culture
- fluency in a second language
- establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives
- master’s degree desirable
- be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
- master Degree desirable
- lead and develop the business of the store, by cultivating a comprehensive and strategic knowledge of your business and relating to all relevant stakeholders
- support them with consistent coaching, identify their development and training needs, and those of their team and partner with them to tailor individual action plans
- coach Managers into taking responsibility for the management, development and engagement of their own teams
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