EXPRESS SOLICITORS is looking for employees for positions:
customer service coordinator
Working hours
full-time
Requirements
customer Service Representative
customer Services Executive
front of House Assistant
enquiries Assistant
technical Support Assistant
enquiries Advisor
enquiries Executive
team Enquiries Advisor
Responsibility
established in 2000, Express Solicitors is an award-winning law firm that deals personal injury and clinical negligence claims
based in Manchester, we serve clients nationwide
we are proud of the work we do helping injured people, and this is our core business
role
about Us
about you
we are looking for Customer Service Representatives to be the first point of contact in our client’s journey with Express
you are passionate about delivering exceptional customer experience
Salary
salary
customer service
Requirements
coordinator
customer Service Advisor
administrator
customer Service Representative
project Coordinator
customer Service Agent
customer Service Consultant
order Processor
Language
english
Salary
salary
Responsibility
obtaining quotations and invoices from experts and rehabilitation providers
instructing experts to provide reports on behalf of a solicitor and keeping open and effective communication regarding appointments, reports and information
care & support worker
Working hours
full-time | Part-time
communications officer
Language
english
Responsibility
to support the effective delivery of our communications and brand strategy, helping to drive and deliver growth
to be the communications point of contact including for our Partners in the absence of the Head of Marketing and Communications
to support our company events, as requested by HR and by the Head of Marketing and Communications
to support subject matter experts on the development and writing of their legal updates and marketing and public relations content
to help compile reports and other evidence, showing the effectiveness of communications activities including reviewing and circulating a press summary report on key media coverage
to be staff’s point of contact for internal news and updates, with responsibility for our internal newsletter and other internal briefings, working closely with HR and other teams
to edit content to maintain our tone of voice and appropriate format for the channel
an eye for a story or for an engaging social media post, that supports our strategic objectives
head of marketing
Language
english
Requirements
marketing
educated to degree level qualification
excellent communicator with great interpersonal skills, and a can-do, roll-up sleeves attitude
Salary
salary
Responsibility
to line manage a Communications Officer, supporting their training and development
to manage and improve our internal communications including newsletters, listening and responding to staff feedback
to have oversight and shape the direction of our communications and brand strategy, helping to drive and deliver growth including through digital marketing
to support organisational growth and change including acquisitions, working closely with and supporting our HR team
to be the senior point of contact for our Partners for communications advice and support, reporting to the Managing Partner or his designee with any queries which arise from any aspects of work undertaken, or immediately if urgent
to provide reputational support and advice, including briefing key spokespeople ahead of interviews as required
to be responsible for sharing key communications activity and results with our Partners and senior teams, including presenting at senior meetings where appropriate
to work with the senior team to plan and execute the firm's external communications activity, including public relations proactively positioning Express Solicitors Partners and other key staff as authoritative sources for journalists on areas of importance to the firm
engineer
Salary
salary
Requirements
A minimum of three years’ experience working within IT Support
knowledge of Proclaim case management and experience of working with software provider Eclipse
knowledge of Windows-based operating systems and troubleshooting common problems
bigHand digital dictation
understanding of network infrastructure and technology
dragon speech recognition
understanding of computer hardware and peripherals
IP telephone systems e.g. Avaya IP Office
personal assistant
Requirements
admin
Language
english
Salary
salary
Responsibility
arrange Appointments and organise Diaries
to provide clients such support in a professional and friendly manner in keeping with the firm’s standards for client care
to assist with the preparation of trial bundles
ensure the confidentiality of all the firm’s and clients’ documentation and information
undertake filing as required
to support in the efficient management of cases, including monitoring important dates/deadlines, autonomously producing chaser letters and chaser calls, dealing with routine incoming letters
help us live the Express Service Pledge and deliver excellent levels of client care
good standard of literacy, grammar & accuracy
hr administrator
Working hours
full-time
Language
english
Responsibility
checking employees input correctly on the HR system
daily absence summary email to all staff
dealing with day-to-day enquiries from staff
inducting new starters
maintaining absence records: updating holiday, sickness, medical and authorised absences on the HR system
ensuring personnel records, both on the HR system and hard file, are accurately and promptly maintained
administration support, such as filing, scanning, minute taking in meetings
supporting the HR Team with project work e.g. absenteeism initiatives, company newsletter, improvement to the HR system and general policies and procedures
purchase ledger clerk
Working hours
full-time
Language
english
Requirements
admin
related qualification or degree an advantage
strong demonstrable knowledge of SAGE 50 & Microsoft Excel
trained in the principles of book-keeping
excellent standard of written and spoken English
have good numeracy skills with a high level of accuracy and attention to detail
ability to deal with high volumes of work and manage conflicting priorities
ability to work independently and as part of a team
Salary
salary
Responsibility
the administration of the supplier ledgers, including importing invoices and processing payments
the administration of the customer and supplier ledgers, including importing invoices, posting receipts and processing payments
liaising with suppliers
liaising with customers and suppliers
importing bank payments onto online banking software
raising and posting sales and purchase credit notes
supplier statement reconciliations using Excel
daily banking functions including bank reconciliations
pa
Language
english
Working hours
temporary
part-time
Responsibility
established in 2000, Express Solicitors is an award-winning law firm that deals personal injury and clinical negligence claims
based in Manchester, we serve clients nationwide
we are proud of the work we do helping injured people, and this is our core business
to act as a PA to the Head of Advocacy as required
to understand the logistics of the role of a barrister/advocate and organise the workload to properly structure their working days
role
our established Clinical Negligence team is currently looking for a PA to assist two solicitors within the department
to ensure the team has the bundles/paperwork they need sufficiently in advance of hearing dates/drafting deadlines
Salary
salary
Requirements
knowledge of the Proclaim case management system
computer literate
excellent command of English spelling, punctuation and grammar
experience of working with court forms and creating pleadings
excellent word processing and audio typing skills
experience of digital dictation, ideally Big Hand
excellent customer service skills, including professional and friendly telephone manner
experience of working in a Personal Injury law firm, or civil litigation firm
Changes in earnings for the position legal secretary