manager
Responsibility
- manage a team of support analysts, providing guidance and support as needed
- prioritize and resolve incidents, ensuring that service level agreements are met
- manage change requests, ensuring that all changes are thoroughly tested and approved before deployment
Show more +5 - collaborate with stakeholders to identify opportunities for system improvement and proactively address potential issues
- ensure that all support processes and procedures are well-documented and regularly reviewed for efficiency
- provide regular reporting on system performance, incident management, and change management
- stay up-to-date with new SAP releases and functionality, and provide guidance on the impact on existing systems and processes
- manage relationships with third-party vendors and SAP support partners as needed
Requirements
- experience managing SAP system integrations and interfaces with other systems
- understanding of Agile and DevOps methodologies and their application to SAP support and development
- bachelor's degree in Information Technology, Computer Science or related field
Show more +9 - at least 5 years of experience in SAP support, with a focus on incident management, change management, and system upgrades
- strong leadership skills, with a proven ability to manage and motivate a team
- excellent communication and stakeholder management skills, with the ability to interact with users at all levels of the organization
- strong problem-solving and analytical skills, with the ability to identify and resolve complex issues
- in-depth knowledge of SAP systems, including ECC, S/4HANA, and SAP BW
- understanding of SAP Basis, including database administration, system monitoring, and performance tuning
- experience with incident and change management tools, such as ServiceNow or SAP Solution Manager
- knowledge of ITIL processes and principles, with a focus on incident, problem, and change management
- ability to work effectively in a fast-paced, dynamic environment, and manage multiple priorities simultaneously
Salary in other companies in the position manager
| SHAWBROOK | 25000 £ | 11733 £ 25000 £ |
| HORIZON CARE AND EDUCATION GROUP | 20000 £ | 11733 £ 25000 £ |
| REED PROFESSIONAL SERVICES LLP | 13000 £ | 11733 £ 25000 £ |
| BANGURA SOLUTIONS | 12778 £ | 11733 £ 25000 £ |
| GLOBAL FOX | 12500 r$ | 11733 £ 25000 £ |
| ANSON MCCADE | 12500 £ | 11733 £ 25000 £ |
| THE MEDICAL RECRUITMENT NETWORK | 12458 £ | 11733 £ 25000 £ |
| SAVERS HEALTH AND BEAUTY | 12031 £ | 11733 £ 25000 £ |
| MJ RECRUITMENT | 12000 £ | 11733 £ 25000 £ |
| ACCESS COMPUTER CONSULTING PLC | 11733 £ | 11733 £ 25000 £ |