EXELA TECHNOLOGIES is looking for employees for positions:
administrator
Working hours
full-time
full-time | Permanent
Benefits
savings plan
Responsibility
managing the reception area, including welcoming customers and guests
administration
maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, reviewing and approving supply requisitions
managing company correspondence, including phone calls, emails, letters and packages
scheduling appointments and overseeing catering during company events
performing data entry roles, including updating records and databases for personnel, financial and legal information
managing inventory of office supplies, including stationery and multimedia equipment to ensure smooth office operations
creating travel itineraries for business executives, employees and company events
Contract type
full Time
supervisor
Benefits
savings plan
Responsibility
work directly with the Operations Manager to develop and monitor internal and external procedures
create an empowering culture that generates associate ownership
perform quality control checks to ensure quality and timeliness of jobs and maintain quality standards in all areas of production
performs training for new or transferring employees, on equipment and quality procedures
oversee the production schedule and manage progress
validate turnover communication for accuracy
conduct personnel appraisal process
assist in developing production goals and lead team to meet those goals
Requirements
three-five years experience in a leadership role
three-Five years experience in the remittance lockbox operations
able to develop action plans for process improvements that create efficiencies and cost savings
fully understands job flow and the impacts of events and delays on downstream processes affecting production
outstanding leadership abilities, including development of staff, innovation and risk taking, and strategic planning
ability to motivate individuals and create a team environment
good personnel leadership skills including the ability to motivate, coach and positively direct employees
excellent trouble shooting and conflict resolution skills
contact centre advisor
Working hours
full-time | Temporary
full-time
part-time
full-time | Part-time | Permanent
Benefits
savings plan
Responsibility
manage large amounts of inbound and outbound calls in a timely manner
follow communication “scripts” when handling different topics
identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
build sustainable relationships and engage customers by going the extra mile
customer Service Advisor
call Center Operator
keep records of all conversations in our call centre database in a comprehensible way
frequently attend educational seminars to improve knowledge and performance level
Requirements
completion of high school or GED preferred
previous experience in a customer support role
track record of over-achieving quota
strong phone and verbal communication skills along with active listening
ability to operate office equipment
familiarity with CRM systems and practices
ability to perform simple mathematical calculations using a 10 keypad by sight
customer focus and adaptability to different personality types
Contract type
full Time
full time
part Time
business development manager
Working hours
full-time
Benefits
savings plan
Responsibility
this role will be responsible for generating new business and achieving an annual growth target
working across your territory to build pipeline and create opportunity
collaborating with strategic analysts to direct new sales activity through the correct channels
meeting and exceeding quarterly sales targets
meeting and exceeding KPIs
presenting Exela's value proposition and aligning our product portfolio to potential clients
managing the full sales cycle from end to end
identifying areas of opportunity for process improvement
Requirements
demonstrate a new
business / hunter career profile to date
A background of selling
complex strategic solutions within a business information capacity
exceptional interpersonal
skills
strong communication
written and organisational skills
Contract type
full time
team leader
Working hours
full-time
Benefits
savings plan
Responsibility
define and measure Key Performance Indicators – drive corrective actions throughout the entire team based on real data and results
responsible for the overall direction, performance management, coordination and evaluation of the team
meeting Service Level Agreements for TAT, utilization, productivity & quality
lead, motivate, counsel and coach team members so that they can meet their individual KRAs
control attrition within the team
conduct briefings of the team
prioritize and manage resource all location for the products based on changing business priorities and budget constraints
Contract type
full Time
network engineer
Working hours
full-time
Benefits
savings plan
Responsibility
we are looking for a Network Engineer based in Egham, to design, implement, maintain, and support our growing network infrastructure
you will be part of an IT Infrastructure team that is responsible for support, designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs
Requirements
proven hands-on network engineering and support experience at least 3 to 5 years
hands-on experience with monitoring, network diagnostic and network analytics tools
Contract type
full time
customer service advisor
Working hours
full-time
Benefits
savings plan
Responsibility
customer Service Advisor
Contract type
full time
solutions architect
Working hours
full-time | Permanent
Language
english
Requirements
successfully completed university degree or similar qualification
experience in system design, taking into account high level technical requirements and making complex architectural decisions
you are familiar with methodologies for documenting software solutions, ERD, Dataflows, User Stories etc
the focus of your technical knowledge is on the full Java stack, including Web Services and relational database technologies
familiar with open source technologies such as Docker, Kubernetes and Elastic Search
knowledge of using tools for modeling information systems and business process management is an advantage
experience with agile methods in architecture design and in the project environment
you have relevant professional experience as a solution architect in an enterprise environment or in large IT environments and are familiar with cloud technologies