EUROCHANGE is looking for employees for positions:
manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
we’re a people business - supportive, friendly and inclusive, and passionate about creating memories for our customers through the power of travel
working at eurochange, the foreign exchange expert, is all about inspiring people to explore the world and experience more
A dedicated, proactive bunch, we believe in working hard, making an impact, and respecting the legalities of the service we provide… while having fun along the way! We’re also a growing business with lots of exciting developments on the horizon, so no two days will ever be the same
scoping out and initiating positive changes for the online customer experience, in-line with the overarching digital and business strategy
Requirements
A minimum of 3 years’ experience in a similar role, working with and improving customer experience funnels
experience working directly with CMS platforms
ability to manage multiple projects and work streams concurrently
superb knowledge and understanding of improving metrics such as conversion rate, average order value, brand visibility, customer engagement and sentiment
experience working with and developing e-commerce platforms, discovering and alleviating customer friction points along the journey
your knowledge of email marketing best practices and Data Protection Regulations is second to none, ensuring our campaigns are not only effective but also compliant
pr executive
Working hours
full-time | Permanent
Salary
salary
Requirements
excellent copywriting skills and grammatical accuracy across both digital and offline channels
experience of working with CMS platforms
A keen interest in PR and digital marketing, particularly around SEO and the media
experience of or a keen interest in building and managing PR and media relations
strong organizational and time management skills
ability to work effectively under pressure, while managing various projects, concurrently
demonstrable research skills
ability to work within a brand tone of voice
Responsibility
as Copywriter and PR exec, you'll be instrumental in advancing our mission to create moments that matter for each and every customer or explorer
supporting the generation and distribution of internal communications, keeping our staff updated with business activity
graphic designer
Working hours
full-time | Permanent
Salary
salary
Requirements
○ Designing print and digital promotional materials
○ Generating web designs, icons and graphics for web pages
○ Working with and developing brand guidelines
○ Working with graphic design tools such as Adobe Suite
● Exemplary organisational skills and strong attention to detail
● Ability to build and manage relationships with internal stakeholders and third parties
● Ability to work effectively under pressure, while managing various projects, concurrently
graphic design: 1 year
Responsibility
as Graphic Designer, you'll be instrumental in advancing our mission to create moments that matter for each and every customer or explorer… and helping us look good while we do it
business development manager
Working hours
full-time | Permanent
Responsibility
we’re looking for an experienced Business Development Manager to support our exciting growth plans and take the reins of our key strategic partnerships as a senior member of our commercial team
reporting to the Commercial Director, you’ll be a master of acquiring, developing and building new partnerships using your innovative style, to support our strategy of becoming the UK’s leading travel money provider
with your skills and experience in the travel industry, you’ll nurture & develop our current partnerships alongside our external product manufacturers across our Money Transfer, Travel Card and Insurance streams
but if that’s not all, you’ll work side-by-side with your counterpart, to nurture and grow our existing partnerships with our 3rdparty Travel money providers, including NatWest Group, ABTA and Morrisons
this is a wide-ranging and fast-paced role, where you’ll seek and create new and exciting opportunities for growth, but always ensuring our current customers receive the best experience in the industry
collaborate with our dedicated project manager and cross-functional teams to ensure seamless service provision to new partners
Requirements
business development: 2 years
sales adviser
Working hours
part-time | Permanent
Salary
salary
Education
GCSE or equivalent
Requirements
sales: 1 year
hr business partner
Working hours
full-time | Permanent
Benefits
company car
Salary
salary
Requirements
human resources: 3 years
Responsibility
work with Area and Divisional Managers to ensure department structures are simple, efficient and fit for purpose
team leader
Working hours
full-time | Permanent
Responsibility
the Customer Support Team Leader role is a varied role in which two days are rarely the same
your main responsibility will be to support the Customer Support Team and ensuring that all customers are given accurate, factual advice and spoken to in a courteous manner
key holding , ensuring opening and closing procedures are strictly adhered to
to ensure that all changes implemented within the department are embraced and that the team is supported throughout the change process
to ensure customer journey issues such as website failures are reported, tracked and resolved in a timely manner
the Customer Support Team Leader position with us is as rewarding as it is challenging. If you have a passion for giving great customer service we want you to join our team
to ensure that the Customer Support Team meets its goals and objectives, is following policies and procedures and is providing services effectively and efficiently, taking corrective action as appropriate, and ensuring effective scheduling of team members to cover peaks and troughs
ensure that all complaints are dealt with empathy following the companies BLAST procedure, and ensuring that complaints are resolved in a short a time as possible to give increased customer satisfaction
Salary
salary
Education
GCSE or equivalent
Requirements
customer service: 1 year
payroll: 1 year
HRIS: 1 year
human resources: 1 year
customer advisor
Working hours
full-time | Part-time | Permanent
Education
GCSE or equivalent
Requirements
customer service: 1 year
supervisor
Working hours
full-time | Permanent
part-time | Permanent
Salary
salary
Responsibility
to be responsible for the delivery of sales and profit targets for all branches within your remit
utilise the Sales Framework to drive sales and KPIs with effective coaching and targets for each Sales
continually working to improve branch profitability
ensuring that Company policies and best practice are improved and adhered to at all times
ensuring that all colleagues receive appropriate training and development
ensuring that all colleagues remain motivated and are competent to fulfil their role
to ensure that all Company procedures, processes and systems are followed and adhered to
to cashier when necessary to ensure all sales opportunities are