it support technician
Responsibility
- deploys new desktops and laptops to end users
- communicates with end users to provide support and troubleshoot problems with desktops, laptops, software, and court reporting equipment
- communicate with clients to provide support for client facing services
Show more +9 - maintains email and intranet services, adding and removing users and accounts
- collaborates with other IT Department staff and management to review and analyse hardware and software needs; recommends changes
- maintains network systems, installing new hardware and modifying existing hardware, including peripheral devices such as printers, switches, routers, and other equipment, and related network software and applications
- identifies common causes of trouble such as loose connections or defective components
- reviews manufacturers' specifications on connections and methods to locate problems
- test, configure, and deploy new software applications
- conducts periodic diagnostics and testing of computers, network, electronic court reporting hardware, including microphones, and sound mixers, to ensure optimal network and computer function and minimal downtime
- audio/video file conversion and management
- performs other related duties as assigned to support the operation of the business and client needs
Requirements
- excellent knowledge with Microsoft Windows Desktop operating systems
- good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
- experience setting up and troubleshooting computer USB audio mixers, microphones, and other court reporting related audio equipment
Show more +10 - experience managing end user devices with mobile device management and endpoint management software
- ability to analyse and diagnose problems and work independently to solve them
- excellent computer and network troubleshooting skills
- excellent organisational skills and attention to detail
- strong analytical and problem-solving skills
- customer oriented mindset
- team player
- excellent verbal and written communication skills
- proficient in managing users in Microsoft Active Directory and Azure Active Directory – An Advantage
- experience working with Citrix ShareFile and Citrix Virtual Apps and Desktops – An Advantage
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