ELEVATE GLOBAL  Salary

ELEVATE GLOBAL
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Earnings on positions in ELEVATE GLOBAL

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ELEVATE GLOBAL is looking for employees for positions:

application support engineer

Working hours

  • full-time

Requirements

  • degree Holder of any stream, Degree in Information Technology, Computer Science, or related discipline is preferred but not mandatory
  • at least 3-5 years’ experience doing IT Product support
  • good SQL scripting knowledge, Minimum programming knowledge preferred
  • extensive experience providing IT support and handling customer/User queries
  • experience working in a fast-paced Agile environment
  • knowledge in Incident Management, JIRA, and Confluence is preferred
  • ability to recognize known Support scenarios, providing resolution to tickets based on the knowledge of specific IT Products
  • team player who is willing to liaise with multiple teams

Responsibility

  • provide prompt and courteous technical assistance to users/customers, ensuring a positive support experience
  • assist in maintaining and updating the knowledge base and support documentation for known issues and solutions
  • collaborate with cross-functional teams, including developers and quality assurance, to resolve technical issues and improve product quality
  • test and reproduce reported issues in test environments and report bugs to the development team
  • continuously learn and stay up to date with new technologies, products, and industry trends
  • act as a support engineer, you will take responsibility for addressing the user issues in timely manner that are reported via various communication channels, email, support ticketing system, etc

Earnings on positions in ELEVATE GLOBAL

Average salary in this position
Average salary in this position in the country
4166 £
-5%
3971 £

National average salary

2950 £

Average salary in this company

4166 £