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ELEVATE GLOBAL is looking for employees for positions:
application support engineer
application support engineer
application support engineer
senior software developer
Working hours
full-time
Requirements
degree Holder of any stream, Degree in Information Technology, Computer Science, or related discipline is preferred but not mandatory
at least 3-5 years’ experience doing IT Product support
good SQL scripting knowledge, Minimum programming knowledge preferred
extensive experience providing IT support and handling customer/User queries
experience working in a fast-paced Agile environment
knowledge in Incident Management, JIRA, and Confluence is preferred
ability to recognize known Support scenarios, providing resolution to tickets based on the knowledge of specific IT Products
team player who is willing to liaise with multiple teams
Responsibility
provide prompt and courteous technical assistance to users/customers, ensuring a positive support experience
assist in maintaining and updating the knowledge base and support documentation for known issues and solutions
collaborate with cross-functional teams, including developers and quality assurance, to resolve technical issues and improve product quality
test and reproduce reported issues in test environments and report bugs to the development team
continuously learn and stay up to date with new technologies, products, and industry trends
act as a support engineer, you will take responsibility for addressing the user issues in timely manner that are reported via various communication channels, email, support ticketing system, etc