ELEVATE GLOBAL is looking for employees for positions:
application support engineer
Working hours
full-time
Requirements
degree Holder of any stream, Degree in Information Technology, Computer Science, or related discipline is preferred but not mandatory
at least 3-5 years’ experience doing IT Product support
good SQL scripting knowledge, Minimum programming knowledge preferred
extensive experience providing IT support and handling customer/User queries
experience working in a fast-paced Agile environment
knowledge in Incident Management, JIRA, and Confluence is preferred
ability to recognize known Support scenarios, providing resolution to tickets based on the knowledge of specific IT Products
team player who is willing to liaise with multiple teams
Salary
salary
Responsibility
provide prompt and courteous technical assistance to users/customers, ensuring a positive support experience
assist in maintaining and updating the knowledge base and support documentation for known issues and solutions
collaborate with cross-functional teams, including developers and quality assurance, to resolve technical issues and improve product quality
test and reproduce reported issues in test environments and report bugs to the development team
continuously learn and stay up to date with new technologies, products, and industry trends
act as a support engineer, you will take responsibility for addressing the user issues in timely manner that are reported via various communication channels, email, support ticketing system, etc
application support engineer
Working hours
full-time
Requirements
degree Holder of any stream, Degree in Information Technology, Computer Science, or related discipline is preferred but not mandatory
at least 3-5 years’ experience doing IT Product support
good SQL scripting knowledge, Minimum programming knowledge preferred
extensive experience providing IT support and handling customer/User queries
experience working in a fast-paced Agile environment
knowledge in Incident Management, JIRA, and Confluence is preferred
ability to recognize known Support scenarios, providing resolution to tickets based on the knowledge of specific IT Products
team player who is willing to liaise with multiple teams
Salary
salary
Responsibility
provide prompt and courteous technical assistance to users/customers, ensuring a positive support experience
assist in maintaining and updating the knowledge base and support documentation for known issues and solutions
collaborate with cross-functional teams, including developers and quality assurance, to resolve technical issues and improve product quality
test and reproduce reported issues in test environments and report bugs to the development team
continuously learn and stay up to date with new technologies, products, and industry trends
act as a support engineer, you will take responsibility for addressing the user issues in timely manner that are reported via various communication channels, email, support ticketing system, etc
senior software developer
Working hours
full-time
Language
english
Salary
salary
Requirements
experience of digital products and the wider digital technology environment
deep product management experience with formal product management techniques, tools, and principals involved in planning and delivering new products and services
demonstrable record of leading cross-functional teams and nurturing talented junior colleagues
experience in Agile software delivery and SCRUM Product Owner Role
experience in managing a sizable RFP for SaaS Solutions
strong technical expertise and understanding of major software concepts, engineering background
proven experience leading the evolution / maintenance of complex, data-driven solutions, and platforms
10+ years’ experience as digital Product Owner / Product Manager
Responsibility
digital products portfolio management and drive design of products:Lead cross-functional teams to deliver single/multiple workstreams and projects to ensure the in-life success of the accountable portfolio area
build close working relationships with sales, business unit operational and marketing teams and other key stakeholders ; align in-life product road maps with technical scheme road maps