ECHO MANAGED SERVICES is looking for employees for positions:
marketing communications manager
Working hours
full-time | Permanent
Salary
salary
Requirements
brand Management. Positioning and further strengthening the Echo and Aptumo brands
campaign planning. Identifying and pursuing opportunities to attract new clients
content Development. Creating and overseeing the production of high-quality marketing content, including PR, research reports, case studies, videos and podcasts
digital Marketing. Manage and grow digital presence including social media, SEO and websites
event Management. Plan and coordinate attendance at industry events and webinars
strategic Planning. Working with the senior leadership team and group head of marketing and communication to develop and execute a strategic marketing plan aligned to business objectives; driving awareness and interest to support revenue growth
budget Management. Manage the marketing budget, ensuring efficient allocation of resources to achieve maximum ROI
market Research. Inform the senior leadership team about industry trends, competitors, and market dynamics, providing insight, recommendations and data-driven marketing decisions
Responsibility
your expertise and proven track record in B2B communication will be crucial in driving awareness of our services and products, promoting our position as a trusted partner to the water sector, and engaging our own teams
reporting directly to the Group Head of Marketing and Communication, the role also offers you senior level coaching and mentoring to further your own development
is stand out and creative communication your passion? As the Senior Marketing and Communications Manager at Echo Managed Services, you'll play a pivotal role in formulating and driving our external and internal communication strategies
if you thrive in a fast-paced and hands-on environment and are proactive, collaborative and creative, we want to hear from you! This is a challenging but exciting role that will expect you to be proactive, engaging and accountable, with a clear focus on results
project manager
Salary
salary
Responsibility
timely issue resolution of issues in agreement with stakeholders
finance business partner
Working hours
full-time | Permanent
Responsibility
finance Business Partner - Unlock Your Potential in the World of Commercial Finance
salary up to £50k + benefits, hybrid working model
Salary
salary
customer service advisors
Working hours
full-time | Permanent
Responsibility
our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues
we offer a comprehensive training package to enable you to become experts in helping people
the roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking company
our growing teams are looking for their next Customer Service intake! If you’re looking to join an award-winning company that gives you opportunities to develop a career, then apply now
Salary
salary
contact centre manager
Working hours
full-time
Salary
salary
Requirements
GCSE/NVQ Level 3/HNC or equivalent
graduate level/professional qualification desired but not essential
proven experience of managing a team in a high-quality inbound call and correspondence handling environment
knowledge of contact centre technologies and systems
experience of working within a KPI target-focused contact centre
excellent communication and interpersonal skills, with the ability to work effectively and influence at all levels of the organisation
experience of conducting one-to-ones/appraisals and mentoring of individuals
planning and organisation skills, with the ability to produce high quality work to deadlines
Responsibility
co-ordinating, prioritising and scheduling work on a daily, weekly and monthly basis to ensure the optimum achievement of Service Level Agreements
participation in all relevant ER matters including recruitment, training, development and first stage disciplinary/grievance procedures
active participation in cross-functional and cross-business project teams, as required, to contribute to the wider success of the Echo group
ad-hoc duties and activities as requested by the Contact Centre Manager
leading and developing a customer service team to deliver all operational service and quality targets for the team within financial constraints, whilst promoting service excellence and customer ownership
ensuring effective communication channels are established and maintained within the team and across the centre, encouraging, receiving and utilising feedback to improve service levels. Effectively implement and deliver team briefing sessions
active involvement in Personal Development Reviews providing feedback and support to enable staff to maximise their potential and deliver service excellence
hr business partner
Working hours
full-time | Permanent
Salary
salary
customer service co-ordinator
Working hours
full-time | Permanent
full-time | Part-time | Permanent
Salary
salary
Requirements
customer Service: 1 year
customer service: 1 year
customer service administrator
Working hours
full-time | Part-time | Permanent
Salary
salary
Requirements
customer service: 1 year
customer service
Benefits
mutual
Salary
salary
Requirements
up to £50,000 per annum
green Lane, Walsall
37.5 hours per week
customer service manager
Responsibility
design and delivery of training material across the operation which incorporate a blended learning approach
analysis of customer led metrics to identify improvements in the training cycle and improve results
line management responsibility for trainers and performance coaches
ensure that all training and training materials conform to company branding guidelines and are aligned to our vision, mission and values
maintain online resources and build new ones where required
be part of project implementations ensuring all training material updated and delivered in a timely manner
review of Echo processes and communication of amendments across the operations
to work in partnership with key stakeholders and help support engagement initiatives across the contact centre
