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DUTTON ASSOCIATES is looking for employees for positions:
customer service representative
customer service representative
Language
italian
english
Responsibility
respond to all customer inquiries as they relate to order management, technical product specifications and design assistance
leverage customer interactions in order to identify new business opportunities with existing customers as well as new potential customers
qualify these opportunities by understanding the customers application, product usage, market strategy and production requirements
work with the business development team to secure these new opportunities
work with various functional teams to support strategic business development projects and operational excellence initiatives
do so through the effective utilization of business systems , robust communication techniques and in-depth product knowledge
manage key customer and distribution accounts by developing strong relationships, building an understanding of the customer business model, supporting various day-to-day activities, identifying mutually beneficial solutions and facilitating conflict resolution
utilize gap analysis and order pattern recognition tools to identify order trend variances and proactively engage customers with order fulfilment optimization opportunities