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DUSK is looking for employees for positions:
customer service executive
customer service executive
finance administrator
bar supervisor
Working hours
full-time
Education
A-Level or equivalent
Responsibility
understanding the importance of our Trustpilot reviews and how to manage responses, offer solutions and improve customer satisfaction
to organise workload and prioritise customer queries for resolution
take ownership of queries from start to finish
develop great product knowledge to inform new, potential customers of the specific details
collaborate with colleagues to ensure we are working together and efficiently
follow process and instructions and identify issues when they arise
respond to customer queries within a Service Level agreement via different communication platforms to a high standard, this includes telephone and email