understanding the importance of our Trustpilot reviews and how to manage responses, offer solutions and improve customer satisfaction
to organise workload and prioritise customer queries for resolution
take ownership of queries from start to finish
develop great product knowledge to inform new, potential customers of the specific details
collaborate with colleagues to ensure we are working together and efficiently
follow process and instructions and identify issues when they arise
respond to customer queries within a Service Level agreement via different communication platforms to a high standard, this includes telephone and email
Requirements
customer service: 1 year
finance administrator
Working hours
full-time | Permanent
Salary
salary
Responsibility
facilitate prompt reimbursement of employee expenses
act as the point of contact for both internal stakeholders and external suppliers
collaborate seamlessly with the Finance team to execute ad-hoc assignments
skilfully organise and oversee orders and refunds to enhance cash flow monitoring
contribute to monthly bank reconciliation activities
uphold a systematic approach to the processing and filing of all invoices
Requirements
proficiency in Microsoft Excel
an impeccable eye for detail, coupled with adept problem-solving and organisational prowess
ability to thrive within a fast-paced environment while adeptly adhering to instructions
enthusiasm for collaborative teamwork aimed at refining processes and boosting productivity
prior familiarity with Sage 50 is a distinct advantage
eagerness to acquire new skills and readily adapt to evolving systems and methodologies
accounting: 1 year
bar supervisor
Working hours
full-time | Part-time
Salary
salary
Requirements
kitchen: 1 year
bartending: 1 year
enthusiastic, creative, driven, willingness to learn, efficient and punctual
shift manager
Requirements
leadership Skills: Strong leadership abilities to manage, motivate, and develop a team, ensuring high performance and morale
problem Solving: Strong analytical skills with the ability to resolve issues quickly and effectively in a fast-paced environment
communication: Excellent communication skills, both verbal and written, with the ability to interact effectively with employees at all levels
organisation: Strong organisational and multitasking skills to manage a variety of tasks and responsibilities on the shift
attention to Detail: A keen eye for detail, ensuring that processes are followed accurately and efficiently
Responsibility
report any equipment malfunctions or maintenance issues and coordinate repairs or replacements as necessary
prepare and submit shift reports, detailing operational activities, issues encountered, and performance outcomes to upper management
ensure that all shifts start and end on time and that there is proper handover between shifts
monitor key performance indicators , including order accuracy, on-time shipments, inventory accuracy, and efficiency
ensure that all warehouse activities comply with safety regulations, company policies, and industry standards
address operational issues, such as delays, equipment failures, or inventory discrepancies, in a timely manner to minimise impact on productivity
provide solutions to logistical problems, adjusting workflows or reallocating resources as needed