DROPLESS

Responsibility

• about The Dropless Team
• dropless is revolutionising the vehicle repair and maintenance sector for the better
• we create and utilise new technologies to help our customers easily maintain their vehicles
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• we believe happy people make motivated and hardworking employees
• dropless currently operates in Greater London and is looking to expand across the rest of the UK throughout 2023
• about the Role
• we offer a basic salary of £40,000, as well as a lucrative, uncapped bonus scheme for our mobile body repair technicians
• we work with some of the largest fleet businesses in the UK such as Enterprise, Europcar, ZipCar, Hiyacar and Avis and have over 60,000 registered customers on our platform
• the bonus scheme pays technicians 35% of the sales exceeding the monthly revenue target
• we focus on creating an inclusive, effective and diverse work environment where people get the opportunity and freedom to be the best versions of themselves, both professionally and personally
• technicians are expected to earn £24k per annum on top of their basic salary, with top performers earning £30k per year
• this takes the total combined annual OTE to £64,000 to £70,000
• check out our video at: www.dropless.co.uk
• additional Information

Requirements

• good knowledge and application of fillers
• good knowledge and use of pin-pulling equipment
• have Multi-skilled knowledge
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• willingness to work long hours where necessary
• minimum 2 years of painting, panel and MET experience
• minimum 2 years of paint, panel and M.E.T experience
• minimum 1-year mobile repair experience
• be confident in painting large jobs and be able to make accurate blends
• A self-motivated individual and able to work on their initiative
• A self-motivated individual and able to work on their own initiative
• hard-working
• mobile Body Repair Technician: 2 years
• has great attention to detail
• been customer-facing in former roles
• prepared to travel daily
• prepared to travel on a daily basis
• good timekeeper
• good time keeper

Benefits

• company car

Trade

• installation & Maintenance
• Installation & Maintenance

Earnings for position technician

Responsibility

• lead and supervise a team of mobile technicians nationwide, providing guidance, support, and performance feedback
• manage and oversee all aspects of our mobile mechanic operations, including scheduling, inventory management, quality control, and customer service
• ensure adequate staffing levels, working with HR to recruit and onboard new technicians as needed
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• hire, train, and supervise a team of mobile mechanics to ensure that they are delivering high-quality service and meeting performance targets
• conduct regular training sessions to enhance technical skills and foster a culture of continuous improvement
• develop and implement policies and procedures to improve the efficiency and effectiveness of our mobile mechanic operations
• plan and schedule mobile technician assignments to optimize resource allocation and meet service demands
• work with customers to identify their needs and ensure that we are providing the best possible service
• monitor and track technician performance, ensuring adherence to service level agreements and quality standards
• monitor and report on key performance indicators, such as revenue, profitability, and customer satisfaction
• implement efficient processes and workflows to streamline operations and maximize productivity
• ensure that all work is completed safely and in accordance with company policies and industry standards
• develop and maintain strong relationships with suppliers, vendors, and other stakeholders to ensure timely availability of resources and parts
• manage the budget for our mobile mechanic operations, including equipment, supplies, and personnel costs
• establish and enforce quality control measures to deliver consistent and superior service to customers
• conduct regular inspections and audits to ensure compliance with company standards and industry regulations
• address customer complaints and resolve issues promptly to maintain high levels of customer satisfaction
• monitor key performance indicators and operational metrics to assess team and individual performance
• analyze data and generate reports to identify trends, areas for improvement, and opportunities for growth
• present findings and recommendations to senior management, contributing to strategic decision-making processes
• ensure compliance with health and safety regulations, promoting a safe working environment for technicians and customers
• implement and enforce safety protocols, including the proper handling and disposal of hazardous materials

Requirements

• hands on tools experience in a bodyshop or mobile repair environment
• hands on tools experience in a body shop or mobile repair environment
• proven experience in operations management, in the body repair industry
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• strong leadership abilities, with a track record of managing and developing high-performing teams
• excellent communication and interpersonal skills to effectively collaborate with internal teams, technicians, and customers
• in-depth knowledge of automotive repair and maintenance processes, tools, and industry best practices
• proficiency in analyzing data, identifying trends, and making data-driven decisions
• demonstrated ability to optimize processes and improve operational efficiency
• familiarity with health and safety regulations and a commitment to maintaining a safe work environment
• proficient in using relevant software applications and technology platforms
• operations management: 1 year
• bodyshop: 2 years

Requirements

• good knowledge of a wide range of makes and models of CV and hybrid vehicles
• willingness to work long hours where necessary
• minimum 1-2 years of experience as a mechanic at a garage or mobile
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• minimum 2-4 years of experience as a mechanic at a garage or mobile
• be confident in more complex roadside repair
• minimum 1 year mobile mechanic experience
• A self motivated individual and able to work on their own initiative
• hard working
• has great attention to detail
• minimum 1-year mobile mechanic experience
• been customer facing in former roles
• prepared to travel on a daily basis
• A self-motivated individual able to work on their own initiative
• good time keeper
• hard-working great attention to detail
• been customer-facing in former roles

Benefits

• company car

Responsibility

• coordinate repair appointments, allocating appropriate time slots based on technician availability, and customer requirements
• develop and maintain repair schedules, ensuring efficient utilisation of technicians and meeting customer expectations
• continuously monitor and update schedules to accommodate urgent repairs or changes in priorities
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• assign bookings to technicians based on their skills, expertise, and workload capacity
• optimize technician schedules to maximize productivity and minimize idle time
• ensure appropriate distribution of workloads among technicians, considering their skill levels and workload balance
• work with the parts advisor to monitor and manage inventory of parts and accessories required for repairs
• coordinate with the procurement team to replenish stock as needed, minimising delays in repair due to parts unavailability
• communicate with customers to schedule repair appointments, provide updates on repair progress, and address any inquiries or concerns
• ensure clear and timely communication regarding repair timelines, cost estimates, and any additional services required
• provide exceptional customer service, ensuring a positive experience throughout the repair process
• continuously assess repair processes and workflows, identifying opportunities for improvement and efficiency gains
• coordinate with the procurement team to replenish stock as needed, minimizing delays in repair due to parts unavailability
• collaborate with the management team to implement changes and streamline repair operations
• analyse data and metrics to measure performance and identify areas for optimisation
• collect and analyse data related to repair operations, such as repair times, technician productivity, and customer satisfaction

Requirements

• proven experience in scheduling, planning, or operations management, preferably in a mobile repair or similar technical environment
• strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines
• strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
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• excellent communication and interpersonal skills, with the ability to interact effectively with technicians, customers, and other stakeholders
• proficiency in using scheduling software, inventory management systems, and MS Office applications
• analytical mindset with the ability to analyse data, generate reports, and make data-driven recommendations
• analytical mindset with the ability to analyze data, generate reports, and make data-driven recommendations
• attention to detail and accuracy in maintaining records and documentation
• flexibility to adapt to changing priorities and work in a fast-paced, dynamic environment
• schedular/Planner: 1 year

Responsibility

• lead and supervise a team of mobile technicians nationwide, providing guidance, support, and performance feedback
• ensure adequate staffing levels, working with HR to recruit and onboard new technicians as needed
• conduct regular training sessions to enhance technical skills and foster a culture of continuous improvement
  Show more +12
• plan and schedule mobile technician assignments to optimize resource allocation and meet service demands
• monitor and track technician performance, ensuring adherence to service level agreements and quality standards
• implement efficient processes and workflows to streamline operations and maximize productivity
• develop and maintain strong relationships with suppliers, vendors, and other stakeholders to ensure timely availability of resources and parts
• establish and enforce quality control measures to deliver consistent and superior service to customers
• conduct regular inspections and audits to ensure compliance with company standards and industry regulations
• address customer complaints and resolve issues promptly to maintain high levels of customer satisfaction
• monitor key performance indicators and operational metrics to assess team and individual performance
• analyze data and generate reports to identify trends, areas for improvement, and opportunities for growth
• present findings and recommendations to senior management, contributing to strategic decision-making processes
• ensure compliance with health and safety regulations, promoting a safe working environment for technicians and customers
• implement and enforce safety protocols, including the proper handling and disposal of hazardous materials

Requirements

• hands-on tools experience in a bodyshop supervising panel beating, painting, Strip and fit, MET or supervising mobile repair environment
• proven experience in operations management, in the body repair industry
• strong leadership abilities, with a track record of managing and developing high-performing teams
  Show more +8
• excellent communication and interpersonal skills to effectively collaborate with internal teams, technicians, and customers
• in-depth knowledge of automotive repair and maintenance processes, tools, and industry best practices
• proficiency in analyzing data, identifying trends, and making data-driven decisions
• demonstrated ability to optimize processes and improve operational efficiency
• familiarity with health and safety regulations and a commitment to maintaining a safe work environment
• proficient in using relevant software applications and technology platforms
• operations management: 1 year
• bodyshop: 2 years