DRAIN DOCTOR

Responsibility

• drain Doctor are looking for an Engineer to cover Coventry, Nuneaton, Hinckley, Rugby & Kenilworth
• drain Doctor is a reactive plumbing & drainage company servicing domestic and commercial properties
• Conduct CCTV surveys of drainage systems, including inspection, coding and report writing
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• you will be a motivated individual who always provides optimum customer service
• you will have the ability to increase your earnings with - a structured bonus
• Operate high-pressure jetting equipment to clear blockages in drainage systems
• ideally an experienced drainage engineer and/or a qualified plumber, you will be keen to learn and develop
• the successful candidate will be provided with a van, tools for drainage and uniform
• being a trusted partner for all preventative maintenance and remedial work requirements for everything plumbing and drainage
• Produce detailed reports of work undertaken and provide recommendations for improvements
• Liaise with clients and colleagues to ensure work is completed to a high standard and within agreed timescales
• we strive to ensure our customers are delighted with the quality of the service they receive
• pumping station maintenance and septic tanks/treatment plants
• Adhere to health and safety regulations and company procedures at all times
• you will therefore have a practical and problem-solving mindset and enjoy being thorough in everything you do
• A trusted partner for all preventative maintenance and remedial work requirements for everything plumbing and drainage – Domestic & Commercial
• Assist with other drainage-related tasks
• benefits of being a Drainage Engineer with Drain Doctor
• plumbing knowledge - required - you will be given the appropriate training to become a Drainage Engineer but you will need 2-3 years of plumbing experience to start with
• drain Doctor Cardiff is looking for a Drainage Engineer to join our team
• we are looking for an enthusiastic person willing to commit to a family run business - to join us and grow with our success
• basic salary of £25,000 per year dependent on skills and experience
• Assist with other drainage-related tasks as required
• realistic on target earnings of £36,000 - £40,000 per year
• you will be joining Drain Doctor which is a successful drainage and emergency plumbing business and part of a recognised Brand within the Plumbing and Drainage Industry
• company van, clothing, tools and equipment provided
• plumbing: Emergency work & maintenance repairs; water tanks and primary pipework. Toilet repairs, tap replacements, and general reactive maintenance
• drainage: blockages, leaking waste pipes, SVP replacements, CCTV camera inspections and surveys, drainage excavations and repairs, relining and drainage repairs
• employers’ pension scheme
• you will be required to cover out of hours and weekend emergencies on a rota basis

Requirements

• high Pressure Water Jetting ticket
• reside close to Hinckley or no more than a 15 minute drive to Coventry
• driving Licence
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• A minimum of 12 months plumbing knowledge is preferable
• valid driving licence with no more than 3 points
• water Jetting Association Safety Awareness Trained
• drainage work experience is a distinct advantage
• OS19X
• the right attitude and willingness to learn and develop is the most important requirement
• to be able to work to an on-call rota providing a 24hr emergency service if need be
• confined Spaces
• good attitude to work, regardless of the time of day or weather conditions
• based within 15 miles of Bradford
• A DBS check will be a requirement for this role
• excellent customer service skills – delivering world-class service
• self motivated with excellent people skills
• relevant drainage and/or plumbing qualifications preferred
• able to work independently or as part of a team
• valid driving licence with no more than 6 points
• identify hazards and risks
• can work to strict deadlines
• good communication skills
• able to work in an organised and tidy manner
• plumbing: 1 year
• drainage: 1 year
• drainage: 3 years
• plumbing: 2 years
• hold a current UK Driving licence with a maximum of 3 points
• A DBS check is a requirement for this role
• bradford, BD10 9AX: reliably commute or plan to relocate before starting work

Benefits

• company car
• mobile phone

Earnings for position engineer

Responsibility

• answering the telephone following an established script
• convert customer enquiries into booked appointments
• dispatch appointments to technicians using Webchise and online tracking system
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• monitor and manage technicians' workload dynamically to cater for emergencies, geographies, and specific customer needs
• keep customers informed of schedule changes
• type up / follow up quotations for recommendations that are completed in full by technicians or supervisor
• conduct follow up service calls
• credit control duties to ensure debtors are managed
• general office duties include filing, ordering stock and purchase invoice matching
• marketing - social media and website updates, blogs etc
• take emergency calls and dispatch technicians outside office hours
• take out of hours calls and manage jobs on a rota basis to include weekends
• incoming post / deliveries
• ordering / scheduling plant, materials & 3rd parties
• assist with chasing / collecting payments

Requirements

• sales/Customer Services: 2 years
• customer relationship management: 2 years

Responsibility

• provide excellent customer support and handle inquiries via phone, email, and in-person
• utilize Microsoft 365 to manage calendars, schedule appointments, and maintain documents
• manage engineer rota's and work load
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• perform clerical duties such as filing, scanning, and organizing document
• coordinate and assist with work planning and preparation
• enter and process orders accurately and efficiently

Requirements

• previous experience in a similar role is preferable, but training will be given
• strong organizational skills with the ability to prioritize tasks effectively
• proficient in using Microsoft applications
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• excellent communication skills, both written and verbal
• attention to detail and accuracy in data entry and record keeping
• familiarity with Sage or other accounting software is a plus

Responsibility

• record and process financial transactions
• maintain accurate financial records
• reconcile accounts and prepare reports
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• prepare financial statements and reports for management
• prepare bank deposits and reconcile bank statements
• maintain accounts payable and accounts receivable records
• process payroll and other employee related payments
• assist with budget preparation

Requirements

• accounting: 1 year
• bookkeeping: 1 year

Requirements

• drainage: 1 year

Benefits

• company car