DOCTOR CARE ANYWHERE is looking for employees for positions:
solutions architect
Working hours
full-time
Benefits
laptop
Responsibility
we are the UK’s largest private provider of telehealth services
we work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year
as the Doctor Care Anywhere product has grown, the use of the cloud has permeated the medical industry
from doctors and designers to software developers and marketers – we’re proud of our people, who love working together to enhance patient experiences for the better
it’s why every year, we help over 2 million people speak to a GP or ANP by video or phone, anywhere in the world
our story started back in 2013, and as we continue to grow, we’re looking for the very best talent to help us achieve our ambitious goals
if you’re highly motivated and would love to work with us as we continue to grow, then we would love to hear from you
solution Design: Collaborate with stakeholders and specialists to understand business requirements and design comprehensive, end-to-end solutions that address these requirements
Salary
salary
Requirements
free Private Medical Insurance
experience of building micro-service architecture for an Enterprise Solution
company bonus
digital healthcare out-of-the-box solutions i.e., Microsoft Cloud for Healthcare
broad knowledge of the Azure Landscape
4 x charity days a year
database experience, relational and document stores
technical visualization tools e.g. Visio
senior marketing executive
Benefits
laptop
Requirements
free Private Medical Insurance
strong understanding of email marketing best practices, including segmentation, automation, personalisation, compliance, and deliverability
company bonus
experience using Braze CRM and customer automation platforms to execute lifecycle marketing strategies
experience of creating and executing lead nurture and activation campaigns
4 x charity days a year
strong analytical skills to interpret meaning from campaign metrics
enhanced Maternity and Paternity pay
Responsibility
plan and execute an omni channel approach using SMS, in-app and web messaging in order to really turn the dial on converting people into active customers, and getting them to use the service they have access to
actively monitor and optimise campaigns, applying deep expertise in email deliverability and performance
handle incoming technical support incidents, requests and changes escalated and assigned by the IT Service Desk
being escalation point for the IT Service Desk and 1st Line Engineering
delivering IT Project work as necessary by supporting the Infrastructure Development group when BAU/Operations allow
working with Infrastructure Development group to develop efficiencies in IT operations and eliminating toil, learning, and growing as a team
documenting tribal knowledge
be on-call for OOH support when assigned on the rota
driving the “Shift-Left” strategy to the IT Service Desk, coaching and mentoring L1 Engineers to take ownership of tasks and grow them to be the next 2nd Line engineers
Requirements
free Private Medical Insurance
company bonus
ITIL v4 Foundation is desirable
supporting the introduction of new services by training and providing input into the definition of BAU operations manuals
4 x charity days a year
able to prioritise and work
enhanced Maternity and Paternity pay
good written and verbal communication skills
it manager
Working hours
full-time
Benefits
laptop
Responsibility
we are the UK’s largest private provider of telehealth services
we work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year
software
from doctors and designers to software developers and marketers – we’re proud of our people, who love working together to enhance patient experiences for the better
it’s why every year, we help over 2 million people speak to a GP or ANP by video or phone, anywhere in the world
as a manager, you will be responsible for promoting a supportive and focused environment within which your team can effectively collaborate
our story started back in 2013, and as we continue to grow, we’re looking for the very best talent to help us achieve our ambitious goals
thanks for stopping by! We’re Doctor Care Anywhere: a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare – and that all starts with our brilliant team
Salary
salary
Requirements
free Private Medical Insurance
company bonus
4 x charity days a year
enhanced Maternity and Paternity pay
life Assurance
bike2Work scheme
doctor Care Anywhere subscription for you + 5 members of your friends or family
working closely with all areas of the business to deliver IT change you will be able to demonstrate strong critical thinking, stakeholder management and influencing skills
product manager
Working hours
full-time
Benefits
laptop
Responsibility
we are the UK’s largest private provider of telehealth services
we work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year
our patient-centered product vision is to enable you to manage you and your loved one’s health effortlessly, quickly and appropriately
we are looking to expand our service along with the patient’s health journey and need your help to move even faster
from doctors and designers to software developers and marketers – we’re proud of our people, who love working together to enhance patient experiences for the better
it’s why every year, we help over 2 million people speak to a GP or ANP by video or phone, anywhere in the world
the role requires someone with strong stakeholder management and delivery skills as you will be overseeing delivery of the product roadmap
our story started back in 2013, and as we continue to grow, we’re looking for the very best talent to help us achieve our ambitious goals
Requirements
free Private Medical Insurance
company bonus
work closely with stakeholders to understand and define business problems. Use your expertise to deliver appropriate solutions
understand, interpret and communicate stakeholder requirements
4 x charity days a year
engage with our stakeholders to influence backlog prioritisation; of what brings the most business benefit
encourage Agile ways of working, coaching your team in best practices
enhanced Maternity and Paternity pay
team leader
Working hours
full-time
Benefits
laptop
Requirements
free Private Medical Insurance
company bonus
minimum 3 years’ experience of having worked in a Team Leader/Management role before in a customer service-based setting
previous experience of managing at least 8 team members
experience in duty managing a large Contact Centre
4 x charity days a year
enhanced Maternity and Paternity pay
passionate self-starter, decisive and able to move with speed to implement ideas
Responsibility
conduct daily team catch ups and one-to-ones and coaching within the team
manage and motivate the team to achieve KPI’s
the successful TL will join a team which is the first introduction for patients into DCA, working closely with the Patient Experience manager as well as coaching and mentoring a team or Patient Experience Co-ordinators and Patient Experience administrators
supporting the PX Manager by identifying concerns, errors or potential clinical risks and taking initiative to report to the relevant people as well as taking appropriate action
monitoring contact centre performance against targets. Development and maintaining a monthly report to ensure that SLA and quality standards are met and exceeded
nurse
Working hours
full-time
Responsibility
responsible for fully assessing a patient through the consultation journey via phone or video methods
attend DCA training events and fully engage in clinical meetings as required
engage in clinical audits and other quality assurance activities as required
use advanced clinical examination skills to assess, diagnose and treat patients remotely
prescribe safely in an effective manner in line with Royal Pharmaceutical society guidance from the NMC
take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role model
work within the DCA Clinical Governance Framework
support in the clinical supervision and development of junior colleagues
Requirements
minimum 2 years autonomous practice including prescribing in Primary Care Setting
medical indemnity for work related to DCA
experience in women’s health including contraception and HRT
experience in assessing and treating paediatric patients in a primary care setting from 0 years upwards
broad autonomous scope of practice developed in a general practice setting as per the Core Capabilities for Advanced Clinical Practice framework
free Private Medical Insurance
provide line management to a cohort of Advanced Nurse Practitioners
A minimum 3 years’ clinical practice in primary care
security engineer
Working hours
full-time
Benefits
laptop
Responsibility
we are the UK’s largest private provider of telehealth services
we work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year
directly support the onboarded Security tooling
perform Vulnerability scans – in some cases followed by appropriate remediation activities
help Develop and implement new technologies – including implementing roadmaps for IAM, Cloud Security and expansion of Microsoft Security technology
support the inlife activities of Security technology including its effect to IT technologies – led by the 3rd line specialists
develop documentation and process for deployments, BAU and engineering standards / best practise
all support must be performed with minimal business impact on the customer and within agrees service levels
Requirements
free Private Medical Insurance
company bonus
would be desirable to have knowledge in MS Dynamics 365 administration and troubleshooting
cloud Security experience
confident in requirement gathering and understanding what the user requires
knowledge of good SOC and Incident Response processes and technologies
azure Active Directory management
4 x charity days a year
communications manager
Working hours
full-time
Language
english
Benefits
laptop
Requirements
free Private Medical Insurance
company bonus
to create a communications plan for the organisation that meets the needs of our various internal stakeholders and audiences
4 x charity days a year
be part of an employer branding exercise to ensure tone of voice and communication principles are created
to own the communication principles and ensure we deliver against them
enhanced Maternity and Paternity pay
life Assurance
Responsibility
to bring to life our communications across the organisation by creating a tactical plan and ensuring our employer brand is carried through all coms and the relevant information is shared to the correct audiences