claims handler
20 the last 105 days, recently 2023-09-20
Responsibility
- about us
- at Direct Line Group, insurance is just the start
- we are Direct Line Group - the driving force behind household brands like Direct Line, Churchill, Privilege, Greenflag, and NIG
Show more +54 - our vision is to create a world where insurance is personal, inclusive and a force for good
- we're rewriting the insurance narrative, transforming it into a personal, inclusive, and impactful tool
- and we all work together to be brilliant for customers, every single day
- we're looking for two Counter Fraud Home Claims Handlers to join our Home Counter Fraud Department on a full time basis
- as a Commercial Motor claims handler you will take ownership of managing your own dedicated broker/client portfolio
- manage new claim registration by capturing accurate and relevant data for the investigation and/or settlement of claims
- validating requests for legal expenses cover and agreeing appropriate freedom of choice in line with business rules and claims authorisation matrix
- assessing and processing legal expenses claims enquiries and acting as the first point of contact for new and existing customers
- settling claims in a cost effective matter
- what you'll be doing
- we are offering one 9 month secondment and one permanent position
- we now have an exciting opportunity to join the insurance team in Liverpool
- identifying any potential elements of Fraud
- authorising repudiation or rejection of claim in line with business rules and claims authorisation matrix
- speaking with our customers about their new claim, specifically in relation to legal representation
- maintaining your claims portfolio to meet or exceed agreed SLA’s and caseload /FTE targets
- this role offers - two days a week at our Leeds office, and the rest from home
- this means we’re dealing with a huge range of issues, complexity, and often very challenging customer vulnerability and behaviours
- this role offers - two days a week at our Bromley office, and the rest from home
- you will be reporting into our Counter Fraud Team Leader
- validate policy cover to verify indemnity status
- working with our customers, handling their problems, and achieving the right outcome for every customer in a timely and professional way
- helping customers understand the next steps in their legal claim journey and relaying meaningful regulatory notices, and providing decisions in writing
- regularly updating customers and others involved in process
- this roles reports into the Commercial Motor Claims Team Leader
- our salary package starts from £20,300
- maximise cost control through negotiating the optimum claim settlement
- authorising repudiation or rejection of claim in line with business rule
- appointing legal representatives to act for our customers and collaborating closely with our preferred law firms
- keeping on top of engagement with our suppliers
- direct Line Group is one of the UK’s largest insurance companies and home to well-known brands such as Direct Line, Churchill, Privilege, Green Flag and NIG
- ensure understanding and adherence to TCF requirements
- interacting with our other claims teams and business areas to progress claims or resolve customer concerns
- make an accurate liability assessment based on the information provided to manage customer expectations
- we are Direct Line Group – home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag, and NIG
- combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we’re a customer-obsessed market powerhouse
- we are Direct Line Group – home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag and NIG
- maintain accurate claim reserve
- our vision is to create a world where insurance is personal, inclusive, and a force for good, and our purpose is to help people carry on with their lives- giving them peace of mind now and in the future
- your caseload will consist of injury, TPPD and defective workmanship claims
- undertaking Quality Assurance review activity and provide feedback for performance improvement and reward purposes
- ensure understanding and adherence to Consumer Duty requirements
- providing an excellent customer experience throughout the claims process on both incoming and outgoing calls
- our vision is to create a world where insurance is personal, inclusive and a force for good, and our purpose is to help people carry on with their lives, giving them peace of mind now and in the future
- our vision is to create a world where insurance is personal, inclusive, and a force for good, and our purpose is to help people carry on with their lives, giving them peace of mind now and in the future
- and that’s why our new partnership with Motability Operations to provide insurance for all the vehicles provided through the Motability Scheme is so important to us
- apply now for our 2023 start dates
- what we're looking for
- full time 35 hours per week
- identify and refer litigated cases to our dedicated panel of solicitors
- this is an exciting opportunity to join our Commercial Liability Claims team as a Commercial Liability Claims Handler at our Manchester office on a full time, permanent basis
- the purpose of the Legal Expenses Claims department Is to enable our customers to get access to justice, for them to recover compensation or another kind of legal remedy from the person who has wronged them, and for them to do this without fear of paying hefty legal bills
- ways of Working
- helping people carry on with their lives and giving them peace of mind is what we’re all about at Direct Line Group, so supporting the Scheme’s more than 650,000 customers with their insurance needs means that we can help to provide them worry-free motoring and a lifeline to the outside world
Requirements
- knowledge of insurance principles and practice
- A passion for delivering excellent customer experience
- fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment
Show more +16 - 1 year legal expenses claims handling or other disciplines of claims handling experience
- excellent customer service skills
- experience in handling household property claims
- you will have to have previous motor claims experience
- in-depth Knowledge of DR&R and Building / content scoping
- ability to work in a fast-paced environment, whilst maintaining high attention to detail
- motor Claims experience is essential
- excellent working knowledge of the MOJ Pre Action Protocol and Civil Procedure Rules for Personal Injury Claims
- OR Law degree, Cilex or similar qualification
- previous experience of dealing with customers by telephone would be desirable
- knowledge and understanding of Subsidence insurance claims
- you will be customer focused and able to build strong working relationships with key stakeholders - both internally and externally
- excellent telephone manner and a passion for customer service
- high attention to detail
- BDMA Accreditation
- ability and flexibility to adapt easy with fast-changing priorities
Benefits
- company car
- service car
low salary - 10% lower than the average in this position
Earnings for position claims handler
claims handler - How much money do you make working at this position?
Average salary at company DIRECT LINE GROUP is 1888£.
The national average salary is 2000£.
1400 £
Lowest
Lowest
2300 £
Average
Average
3200 £
Highest
Highest
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