DIAMOND BRITE SERVICES

Responsibility

• provide technical support of software systems including CRM and Gas Systems to customers, both internal and external
• share your knowledge with your colleagues and help train new starters
• configure software systems, including ID, Essentials, Reality and Gas Systems
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• liaise with the Development team when required to help resolve technical support issues
• work with Development to support system upgrades and system improvements
• liaise with Project Delivery and Support to keep the customer informed of project progress where
• appropriate
• follow guidelines and procedures as set out in the Procedures Manual
• contribute to the maintenance of the Procedures Manual as and when required
• attend and proactively contribute to meetings when required
• participate in regular training/ learning activities to maintain and develop skills and knowledge

Requirements

• keep up to date with advances in software development, new methods and ways of working
• articulate, professional and clear verbal communication skills
• particularly MSDN
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• present information clearly and in an engaging way
• keep up to-date with companies products
• good interpersonal and rapport-building abilities
• strong problem-solving and analytical abilities
• precise and appropriate written communication skills
• keep up to date with advances in business area, new methods and ways of working
• good telephone manner
• strong administrative and organisational skills
• good listener; can understand the needs of customers and colleagues
• confident and accurate use of departmental computer systems/databases

Earnings for position it support engineer

Responsibility

• providing first class user support for their online assessment and screening tool, via telephone and email
• collaborating with all teams within to company to ensure a smooth customer journey at every touchpoint
• support Operations with the onboarding process of new customers by facilitating the subscription accounts and undertaking the software subscription renewal process for existing customers
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• enhance the user experience by revieing customer feedback and repetitive processes or queries, assisting in the testing of bug fixes and system enhancements and initiating a resolution process for these
• talking to customers on the phone regarding password resets, account administration, Thrive-Online navigation, subscription adjustments, etc
• carry out data processing/database administration and assist in maintaining accuracy and integrity of all membership data files while following all company policies, procedures and GDPR

Requirements

• ability to build and develop strong and nurturing relationships with all team members and clients
• ability to be respectful and inclusive of others
• first class customer service skills and an excellent telephone manner
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• experience in a training or education environment
• demonstrate an optimistic outlook
• ability to convey basic technical information to a non-technical audience
• experience working within a member-based organisation
• ability to work on own initiative as well as part of a team
• excellent communication skills with the ability to build rapport, demonstrate listening skills and display empathy whilst dealing with customers
• confident communication skills with all stakeholders
• ability to confidently handle customer complaints and judge when escalations are required
• ability to problem solve, sometimes with complex issues
• awareness of GDPR, data protection and information security principles in a sensitive support environment
• ability to organise, prioritise and multitask, whilst being confident to make decisions in a fast-paced environment
• ability to follow company processes accurately and diligently
• good all-round administration and data entry skills using multiple databases/systems with a high level of accuracy and attention to detail

Earnings for position customer service co-ordinator

Responsibility

• drive, lead and own the production of best-in-class bids and proposals for the Group
• be the main point of contact internally and externally for all questions regarding the status of RFI/RFPsincluding clarifications from the customer
• understand bid timelines and develop bid plans and teams to meet the relevant milestones on timeand steer the team to successful completion
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• develop proposal templates and responses for complex RFPs to increase the efficiency and consistencyof submissions and positioning as the UK’s energy champion
• adhere to all policies, procedures and working practices

Requirements

• very strong problem-solving and analytical abilities
• brilliant communicator who is familiar with liaising and selling to senior executives
• strong administrative and organisational skills
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• excellent written and verbal communication skills and presentation skills
• good interpersonal and rapport-building abilities
• departmental computer systems/databases
• good listener; can understand the needs of customers and colleagues
• you will be joining and passionate and friendly team, working on a hybrid basis based from their offices in Horley, Surrey. The hours are 37 hours a week, you will be within commuting distance of Horley

Earnings for position bid writer

Responsibility

• to take charge and run the reception area as required
• to maintain a clear and detailed log of all Procurement Card transactions
• to assist with the recording and ordering of operational keys as required
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• contribute to contract review meetings with contract account managers following a standard format across all sites when required
• assist in maintaining the environmental ISO14001 standard at key locations
• supporting the Facilities Manager and co-ordinator in preparing and testing local emergency preparedness and supporting site emergency teams
• contribute to the administration of operational budgets and projects
• responsible for ensuring adherence to specified internal controls and procedures
• provide short term cover for the Facilities Co-ordinator

Requirements

• good general education to GCSE Grade A to C or equivalent
• able to exercise initiative and work with minimum supervision
• flexible approach
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• attention to detail
• good telephone manner and communication skills
• knowledge of the Company, Organisation, staff and activities
• excellent Customer Service skills
• knowledge of E5 / CROWN / CAD would be advantageous
• it may be required at times to travel occasionally to Tipton to offer support in our other facilities office

Earnings for position receptionist / administrator

Responsibility

• requirements and skills
• A HNC/HND or equivalent qualification demonstrating numeric and analytic proficiency is ideal
• updating and checking the transformer test certificate database
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• updating of PSSE database
• assisting engineers with annual load/demand checking task by verifying background data sets and associated Enmac network running arrangements, including abnormal running
• visit the JobsAware website for information and to get free, expert advice for safer work
• liaise with customers to ensure their needs and expectations are met
• the candidate must have experience of delivering data related output and activity in an agile and dynamic manner. Demonstration of excellent interpersonal and communication skills are essential
• report this job
• determine what will be done by whom in the short term within known constraints
• updating the Protection database records when amendments are created. Setting up and preparing new records when required. Cross checking to ensure updates reflected on EMU and Enmac and ensuring Mapping and Control notified as necessary
• update records
• resolve customer complaints, wherever possible directly
• length of assignment: 3-6 month starting second/third week in January
• refer difficult complaints to the Team Manager
• to stay safe in your job search and flexible work, we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse
• if you meet all of most of the above criteria then apply today with your CV
• contact point for external conveyancing solicitor’s payment requests. Raise payments / disbursements associated with CJN’s for easement and land acquisition schemes for Distribution and Telecoms business
• set up project scheme files and CJNs, close down on completion
• reference: 49293306

Requirements

• utilities, energy, engineering, construction, maintenance, infrastructure, administration or secretarial experience, customer service

Earnings for position administrator