dealing with all aspects of customer contact into the business,in a quick and timely manner
sourcing parts, processing orders, chasing orders and dealing with queries
maintain excellent relationships with customers
provide a first class after sales service to support our website and contract customers
coordinating deliveries, organising collections with carriers and reacting to failed deliveries
come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment
issuing refunds, and general admin duties
Requirements
ideally some experience working in a call centre or customer service environment
proficient in basic IT in order to learn our computer systems and processes
able to deal with customers, external suppliers and carriers in a professional and friendly way
have a positive, can do attitude, and enjoy working as part of a team
be able to have difficult conversations and demonstrate excellent complaint handling skills
all Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace
so if you’re interested in this role but think that your previous experience doesn’t completely match - apply anyway
customer service
Working hours
full-time
Requirements
able to supervise and motivate a high performing team
proficient in IT skills in order to learn our computer systems and processes
enjoy working in a fast paced environment
have a positive, can do attitude, and enjoy working as part of a team
be able to solve problems
all Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace
so if you’re interested in this role but think that your previous experience doesn’t completely match - apply anyway
Responsibility
recognise and act on training needs with the team as required
responsible for supporting the Team Leader and team colleagues to deliver the full benefits of our Spares proposition, whilst promoting a culture of customer excellence throughout the team and the customer base
building and developing strong people skills, developing a team of colleagues that can support the service offering, providing constructive feedback, coaching and guidance to all colleagues under your remit and in the wider customer hub as necessary
any system related queries and be confident in articulating those to your line manager and/or wider Spares team, in order to secure a managed timely response - feedback and own all service issues to ensure full resolution
supporting the delivery and business as usual activities by monitoring and reviewing the data, offering continuous improvement suggestions to help improve the internal and external processes and procedures the team are responsible for and that of the wider spares business
supporting the Spares Senior Leadership Team in delivering the proposition professionally and expediently to the customer base, meeting and exceeding all deadlines and agreed KPI’s
data administrator
Working hours
part-time
full-time
Responsibility
assisting the Data Analysts in ensuring the maintenance and the integrity of our Systems and Data
accountability for ensuring data issues are investigated and correction strategies are implemented
work collaboratively with all departments to meet the development needs of our business proposition
support and develop a culture of continuous improvement in process and data management, with clear customer focus
any projects on an ad hoc basis as requested by the Business Support Manager
Requirements
proficient in basic IT in order to learn our computer systems and processes
have a positive, can do attitude, and enjoy working as part of a team
enjoy working in a fast paced environment, whilst maintaining high standards of work
experience in the heating spares industry would be advantageous
all Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace
so if you’re interested in this role but think that your previous experience doesn’t completely match - apply anyway
warehouse supervisor
Responsibility
overseeing the day to day Warehouse operations
planning and delegating tasks as required
picking orders and maintaining housekeeping standards in our warehouse
loading and unloading vehicles
providing exceptional customer service
maintaining safety standards within the warehouse at all times